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Plex stopped working on Xbox One out of nowhere.

SickGirl666SickGirl666 Posts: 5Members, Plex Pass Plex Pass

Hi there!
Here's what happened:
I was watching a series episode that froze on the screen, went back, tried resume playing, nothing happened.
Then I proceeded as usual when this happens, closed plex, to re-open and hit resume again.
The problem is, Plex won't even stay open for more than 3 secs now.
I hit launch, it launches and closes in a matter of seconds, then it stays on the home screen with resume on top, resume does the same as launching, stays open for 3 secs and closes.
Already tried to uninstall and reinstall and it doesn't fix the problem.
Attaching the Plex Media Server log text, where I was able to find this:"Aug 22, 2017 19:38:03.616 [24204] DEBUG - (Capabilities) Platform 'Xbox One' not matched by plugin platform requirements"
Does anybody else have this problem? What could've caused it? How do I fix it?
Can't live without Plex. :'(
Thanks in advance! <3 :*
Fernanda (SickGirl666)

Ikke maa den love aa vandre I mørket, Som ikke har sett natten

Answers

  • Terry CinemasTerry Cinemas Posts: 916Members, Plex Pass Plex Pass
    edited August 23

    @SickGirl666 said:
    Hi there!
    Here's what happened:
    I was watching a series episode that froze on the screen, went back, tried resume playing, nothing happened.
    Then I proceeded as usual when this happens, closed plex, to re-open and hit resume again.
    The problem is, Plex won't even stay open for more than 3 secs now.
    I hit launch, it launches and closes in a matter of seconds, then it stays on the home screen with resume on top, resume does the same as launching, stays open for 3 secs and closes.
    Already tried to uninstall and reinstall and it doesn't fix the problem.
    Attaching the Plex Media Server log text, where I was able to find this:"Aug 22, 2017 19:38:03.616 [24204] DEBUG - (Capabilities) Platform 'Xbox One' not matched by plugin platform requirements"
    Does anybody else have this problem? What could've caused it? How do I fix it?
    Can't live without Plex. :'(
    Thanks in advance! <3 :*
    Fernanda (SickGirl666)

    If you notice it’s all games and apps. It’s happening to me too. Xbox Live is having issues

                                   Chris

    Old username: CMTAHM

    - (4) Rokus
    - (3) iPads/ 1 mini
    - (1) Windows 7 x64 PMS
    - (1) PHT
    - (1) MacBook Pro
    - (1) GTV NSX-40GT1
    - (1) Kindle Fire HD
    - (3) iPhones


  • Rickster128Rickster128 Posts: 19Members, Plex Pass Plex Pass

    I am having the exact same problem! Please help Plex!!!!!

  • slayerinokcslayerinokc Posts: 2Members, Plex Pass

    Same here! :-(

  • aceman365aceman365 Posts: 2Members, Plex Pass Plex Pass

    I'm having the exact same problem. App won't start on the xbox one for more then a few seconds then back to home screen. This is happening on the apps - Plex, Twitch and Youtube. I've uninstalled and reinstalled all of them, restarted my xbox - even unplugged it from the wall - and these apps still won't work.

  • Terry CinemasTerry Cinemas Posts: 916Members, Plex Pass Plex Pass

    @aceman365 said:
    I'm having the exact same problem. App won't start on the xbox one for more then a few seconds then back to home screen. This is happening on the apps - Plex, Twitch and Youtube. I've uninstalled and reinstalled all of them, restarted my xbox - even unplugged it from the wall - and these apps still won't work.

    @slayerinokc said:
    Same here! :-(

    @Rickster128 said:
    I am having the exact same problem! Please help Plex!!!!!

    Xbox Live is having issues. Plex requires Xbox Live to work. When Microsoft fixes Xbox Live, it will work

                                   Chris

    Old username: CMTAHM

    - (4) Rokus
    - (3) iPads/ 1 mini
    - (1) Windows 7 x64 PMS
    - (1) PHT
    - (1) MacBook Pro
    - (1) GTV NSX-40GT1
    - (1) Kindle Fire HD
    - (3) iPhones


  • Terry CinemasTerry Cinemas Posts: 916Members, Plex Pass Plex Pass

    The issue we should be talking about is the fact that Plex should not require live to work. Netflix and Hulu work fine right now. There is no reason Plex should have anything to do with Xbox Live

                                   Chris

    Old username: CMTAHM

    - (4) Rokus
    - (3) iPads/ 1 mini
    - (1) Windows 7 x64 PMS
    - (1) PHT
    - (1) MacBook Pro
    - (1) GTV NSX-40GT1
    - (1) Kindle Fire HD
    - (3) iPhones


  • Rickster128Rickster128 Posts: 19Members, Plex Pass Plex Pass

    Totally agree with Terry up there^^^

  • mal68mal68 Posts: 121Members, Plex Pass Plex Pass

    @Terry Cinemas said:
    The issue we should be talking about is the fact that Plex should not require live to work. Netflix and Hulu work fine right now. There is no reason Plex should have anything to do with Xbox Live

    Just another example of this

  • SickGirl666SickGirl666 Posts: 5Members, Plex Pass Plex Pass

    @Terry Cinemas said:

    If you notice it’s all games and apps. It’s happening to me too. Xbox Live is having issues

    Actually, I was watching Amazon Videos now, it seems to be a problem with streaming, from pc to XBO, tried another app called Epix, which resembles Plex logo-wise, found out on the USA store(Brazil here). Happened the same thing.
    Using Netflix now, no problem at all.
    But thank you very much for your answer! :*

    Ikke maa den love aa vandre I mørket, Som ikke har sett natten

  • SickGirl666SickGirl666 Posts: 5Members, Plex Pass Plex Pass

    And it actually doesn't need live to work, unless I'm really mistaken, I think I used Plex on Xbox without live before.
    I remember thinking how cool it was to stream from my notebook to my XBO, without the internet working, just through wi-fi being connected.
    Live has been working fine here today, with one minor disconnect for like 5/10 seconds give or take.
    When everything normalises, I'm going to try to reproduce what I've mentioned above, to see if I'm going crazy or that really happened LOL

    Ikke maa den love aa vandre I mørket, Som ikke har sett natten

  • Terry CinemasTerry Cinemas Posts: 916Members, Plex Pass Plex Pass

    @SickGirl666 said:
    And it actually doesn't need live to work, unless I'm really mistaken, I think I used Plex on Xbox without live before.
    I remember thinking how cool it was to stream from my notebook to my XBO, without the internet working, just through wi-fi being connected.
    Live has been working fine here today, with one minor disconnect for like 5/10 seconds give or take.
    When everything normalises, I'm going to try to reproduce what I've mentioned above, to see if I'm going crazy or that really happened LOL

    It does need live to work. I know this for a fact

                                   Chris

    Old username: CMTAHM

    - (4) Rokus
    - (3) iPads/ 1 mini
    - (1) Windows 7 x64 PMS
    - (1) PHT
    - (1) MacBook Pro
    - (1) GTV NSX-40GT1
    - (1) Kindle Fire HD
    - (3) iPhones


  • Terry CinemasTerry Cinemas Posts: 916Members, Plex Pass Plex Pass

    @Terry Cinemas said:

    @SickGirl666 said:
    And it actually doesn't need live to work, unless I'm really mistaken, I think I used Plex on Xbox without live before.
    I remember thinking how cool it was to stream from my notebook to my XBO, without the internet working, just through wi-fi being connected.
    Live has been working fine here today, with one minor disconnect for like 5/10 seconds give or take.
    When everything normalises, I'm going to try to reproduce what I've mentioned above, to see if I'm going crazy or that really happened LOL

    It does need live to work. I know this for a fact
    @SickGirl666 said:

    @Terry Cinemas said:

    If you notice it’s all games and apps. It’s happening to me too. Xbox Live is having issues

    Actually, I was watching Amazon Videos now, it seems to be a problem with streaming, from pc to XBO, tried another app called Epix, which resembles Plex logo-wise, found out on the USA store(Brazil here). Happened the same thing.
    Using Netflix now, no problem at all.
    But thank you very much for your answer! :*

    Yeah, those services don’t need Xbox love core services to run. That is why they work. None of my games/apps work. It’s all over the net. You can see for yourselves.... hope they fix it soon :(

                                   Chris

    Old username: CMTAHM

    - (4) Rokus
    - (3) iPads/ 1 mini
    - (1) Windows 7 x64 PMS
    - (1) PHT
    - (1) MacBook Pro
    - (1) GTV NSX-40GT1
    - (1) Kindle Fire HD
    - (3) iPhones


  • SickGirl666SickGirl666 Posts: 5Members, Plex Pass Plex Pass

    @Terry Cinemas said:

    It does need live to work. I know this for a fact

    Oh, Okay! That's good to know!

    Ikke maa den love aa vandre I mørket, Som ikke har sett natten

  • Terry CinemasTerry Cinemas Posts: 916Members, Plex Pass Plex Pass

    @SickGirl666 said:

    @Terry Cinemas said:

    It does need live to work. I know this for a fact

    Oh, Okay! That's good to know!

    Sorry, reading this again seemed like I was being rude, which was in no way my intention lol

                                   Chris

    Old username: CMTAHM

    - (4) Rokus
    - (3) iPads/ 1 mini
    - (1) Windows 7 x64 PMS
    - (1) PHT
    - (1) MacBook Pro
    - (1) GTV NSX-40GT1
    - (1) Kindle Fire HD
    - (3) iPhones


  • Terry CinemasTerry Cinemas Posts: 916Members, Plex Pass Plex Pass

    @SickGirl666 said:

    @Terry Cinemas said:

    It does need live to work. I know this for a fact

    Oh, Okay! That's good to know!

    Here you go in case you wanted to read.
    http://forums.plex.tv/discussion/143143/so-xbox-live-is-down-i-am-signed-in-locally-and-i-can-39-t-use-plex

    The devs never gave an answer as to why you need live services to work. But they never “fixed” it either. I hope the new app they are working on, does not require it.

                                   Chris

    Old username: CMTAHM

    - (4) Rokus
    - (3) iPads/ 1 mini
    - (1) Windows 7 x64 PMS
    - (1) PHT
    - (1) MacBook Pro
    - (1) GTV NSX-40GT1
    - (1) Kindle Fire HD
    - (3) iPhones


  • SickGirl666SickGirl666 Posts: 5Members, Plex Pass Plex Pass

    @Terry Cinemas said:

    Sorry, reading this again seemed like I was being rude, which was in no way my intention lol

    Oh, no worries! I knew it wasn't to be rude ;)

    And now it finally opens, just:

    "The following service is experiencing issues:

    • Purchase and Content Usage

    For a more complete description go to Xbox.com/status."

    So, IT'S ALIVEEEEEEEE, but not really. :#

    Ikke maa den love aa vandre I mørket, Som ikke har sett natten

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