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Plex Companion

nmcrae85nmcrae85 Posts: 37Validating, Plex Pass Plex Pass

Hi All,
Just bought a new fire stick. I have just tried to use the remote to control the device, seems to work fine on everything apart from plex. I get the error
"Plex Companion" is the name of the remote control protocol that Plex uses to let you control one Plex app from another. It allows you to start or control playback from one app to another, "fling" content between apps, and more. If you are having trouble finding your Plex player or unable to connect to it you can visit our support site at http://support.plex.tv
Checkout more about the Plex Skill by visiting http://plex.tv/alexa
What needs to be enabled for this to work? I have tried on the fire stick remote and via the dot. I seem to get the same error. If I login via a web browser and try the same thing I seem to have some results (only via the dot). Is this a known issue?

Best Answer

Answers

  • nokdimnokdim Posts: 547Members, Plex Pass Plex Pass

    Is your plex server online and showing remote access enabled and green?

  • nmcrae85nmcrae85 Posts: 37Validating, Plex Pass Plex Pass

    Yes its all online ok.

    It finds only plexweb (chrome browser).

  • nmcrae85nmcrae85 Posts: 37Validating, Plex Pass Plex Pass

    Can anyone help?

  • nmcrae85nmcrae85 Posts: 37Validating, Plex Pass Plex Pass

    Its working now. I rebuild plex on a new server and all ok now.

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