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UN55C8000 can't login to server after user signed in

I have a samsung UN55C8000 manufactured in 2010 Plex App 1.019. I can access the PMS on my network with my master user id. If I try to use another user sign in using the code entered into their plex.tv/link I can sign in but can't reach the PMS. I'm able to login as another user on a newer Samsung TV.


  • doncaruanadoncaruana Posts: 39Members, Plex Pass Plex Pass

    Have the exact same issue, except mine is a "D" model (2011). Not sure why the SmartHub forum we're in is across such a broad range. Ours are almost "too old" and different than the later ones.

  • OrcaOrca Plex for Samsung Developer Posts: 7,529Members, Plex Pass, Plex Ninja Plex Ninja

    The old 1.0 version doesn't support user switching because it was not available on the server at time of release.
    Unfortunately the new 2.0 version can only be used on 2012 and newer models.
    The 1.0 version does however support shared servers if that's what you are looking at.
    It just works a bit different and is called "Shared Content".
    You can download the manual for here which explains how to set it up.

    Have you checked if your answer might be in the User Manual?
    My Samsung environment:

    2010 BD-C5500 Blu-Ray,
    2011 UE46D7000 LED-TV,

    2012 BD-ES6000 Blu-Ray,

    2014 UE55HU8500L UHD LED TV

    If you enjoy this free app, you can buy me a beer by making a Donation

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