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PLEX Roku stops playing after 10 Minutes, freezes at loading 13% then says Video Unavailable.

gd77lagd77la Posts: 3Members ✭✭

The same thing happens with multiple MP4 videos of the same quality and specs. PLEX will load and play fine for about 10 minutes then the video will stop playing. The screen says loading but stops at 13% for about 2-5minutes then says "Video Unavailable" I took a look at the logs and it seems that at the same point PLEX tries to start transcoding the video even though Forced Direct Play is enabled and Transcoding disabled. There are also random messages throughout the log that say something like "frame rate is unsupported 1080p@50fps" even though PLEX plays just fine for about 10 Minutes. The last time this happened I had to skip ahead a good amount and playback resumed as normal. I'm just tired of not being able to watch the whole video from start to finish without this error. Even more maddening is that these videos have two companion shorts that are the exact same frame rate and quality but slightly shorter in length that playback flawlessly. It's just the main feature that stops playing every time with the same error. Any tips on how to fix the issue are much appreciated.

Answers

  • keeneytkeeneyt Posts: 1Members

    I have the same exact issue. Seems like it started happening with latest FW update. Trying to get a patch for this

  • gd77lagd77la Posts: 3Members ✭✭

    @keeneyt It's been happening to me at least the last two firmware updates. Thanks for speaking up. Hopefully there will be a remedy soon or explanation on a setting adjustment we can make.

  • NSL14NSL14 Posts: 5Members, Plex Pass Plex Pass

    This is happening to me too. It's happening on Roku and on iPad players. It started with a server upgrade two upgrades ago, and wasn't fixed by the current upgrade. On Roku, if I hit the * key, wait about 10 seconds, then then hit * again, it will resume, but it happens anywhere from 3-8 times per movie.

    Hey Plex, can you tell us what's going on.

  • DTraceDTrace Posts: 71Members, Plex Pass Plex Pass

    See https://forums.roku.com/viewtopic.php?f=28&t=104029 seems to be related to the 7.7 firmware

  • JuiceWSAJuiceWSA Posts: 6,801Members ✭✭✭✭✭

    The stench of 7.7 just won't go away - no matter how many windows you open.

    Tony

    FileBot For Easy Plex File Naming: http://www.filebot.net/

    Automated Plex Naming With Filebot: https://forums.plex.tv/discussion/191687/plex-naming-schemes-for-filebot

    Plex Friendly Handbrake Guide - DVDs/BluRays: https://forums.plex.tv/discussion/comment/1335697/#Comment_1335697

    Plex Clients: AFTVs, Androids, PMP, Rokus (running RARflix: http://mkvxstream.blogspot.com/2014/09/roku-plex-setup-guide.html ) Link May Work - May Not

  • afukumotoafukumoto Posts: 2Members, Plex Pass Plex Pass

    My Plex stops playing after ~10 min on my Roku 3 & 4. This is so annoying and Roku just keeps telling me to restart and unplug it I've escalated my tech case but still waiting to hear something. Has anyone else got any info? I hear its probably related to 7.7 since it's been happening this last month...

  • DTraceDTrace Posts: 71Members, Plex Pass Plex Pass

    If you go to https://forums.roku.com/viewtopic.php?f=28&t=104029 you can request an updated 7.7 build which may help solve your issue. I has helped some but not all.

  • afukumotoafukumoto Posts: 2Members, Plex Pass Plex Pass

    Is there no PLEX Support or responses for these things?

    This is what i got back from Roku:

    I believe Plex is now fixing on this case since they are the one who handles and maintain the channel. We suggest to contact directly Plex and let them know that they need to update their channel to get this issue resolve on Roku devices.

    Reply to this message if you have further questions about this ticket. Otherwise, visit support.roku.com for assistance with your Roku experience.

  • JuiceWSAJuiceWSA Posts: 6,801Members ✭✭✭✭✭
    edited September 25

    Watch the bouncing ball....

    If you called India for Roku Support - you got exactly what you deserved:
    An Indian reading from a script upon which is written - 'Blame the other guy'.

    If you want anything even remotely resembling support go here:
    https://forums.roku.com/viewtopic.php?f=28&t=104029&start=195

    Join in with the rest of the unfortunate users who are living the 7.7 Nightmare.
    What is really funny is that Roku thought they were going to take care of this little problem by rolling back a few Plex users. The email address given out to send your 'Message' to quickly became unusable as this 'little problem' ballooned into a giant slobbering beast when thousands of Plex users started sending messages. Now Roku is totally overwhelmed - unable to do anything.

    As for Plex's part in this?

    Plex's Lead Roku App Developer has been put under a gag order by his bosses. We may never hear from him again. He was being WAAAAAYYYYY too helpful and it was making the other divisions look very, very bad. No more of that nonsense. All divisions will now operate under the same 'Invisible Man Protocol'. Think of them as our 'Silent Partners' in this relationship.

    Welcome to the new Improved Plex on Roku.

    Tony

    FileBot For Easy Plex File Naming: http://www.filebot.net/

    Automated Plex Naming With Filebot: https://forums.plex.tv/discussion/191687/plex-naming-schemes-for-filebot

    Plex Friendly Handbrake Guide - DVDs/BluRays: https://forums.plex.tv/discussion/comment/1335697/#Comment_1335697

    Plex Clients: AFTVs, Androids, PMP, Rokus (running RARflix: http://mkvxstream.blogspot.com/2014/09/roku-plex-setup-guide.html ) Link May Work - May Not

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