WD My Cloud Home - PMS won't add library folders from the WD Drive
EDIT: It appears that this was an intentional choice... removing the ability to select a folder on the drive to associate with a library. This is a serious limitation for anybody who wants to organize their media/libraries into more than the "Movies, Photos, Music, TV Shows, Home Movies" categories provided. Where should I put tutorials, live concert footage, or other items?
EDIT #2: A workaround for this is to use PMS collections/labels feature for content, and assign filters to new libraries.... however this is a per-user preference that cannot be assigned by default for the library itself.
I've recently purchased the latest WD My Cloud Home 4TB single bay HD mostly because of Plex's recent email announcing its ability to host PMS and transcode. (so excited.)
I'm happy to say that the server does in fact work, and transcoding does seem to be pretty good. A bit slow to get going, but very happy with the results thus far.
That said, I've run into an issue:
PMS doesn't appear to recognize custom library folders on the WD My Cloud Home drive. This makes having custom libraries apart from the defaults impossible.
I have tried disabling the plex service on the My Cloud Home drive, removing the server from my plex account, rebooting the drive and reinstalling the plex service again. It appears that the default library folders are created immediately after the service is enabled/installed. Any additional modifications to the PMS libraries - during setup or post setup take no effect.
Adding a new library to the PMS is successful and the library appears in the plex database, but no physical drive folder is created, thus providing nowhere to put media that should be in the new library. Creating a drive named the same as the library does nothing to link them either.
I've tried rebooting the WD My Cloud Drive after creating a new library and library folder to see if it's a recognition issue, I've waited for 1hr to see if it's just a weird bug that fixes itself and I've reinstalled PMS and gone through the server setup process with and without custom libraries.
Attached, a view of the library folders on the drive, and a view of the custom plex libraries (some of the default libraries were removed and a new custom one added). To note, the screenshots are from the mobile app, but I have been using my Win10 pc to run WD My Cloud Home drive configuration and PMS setup.
Server is running "Inital Release" build Version 18.104.22.1686
Logs are attached.
Would love to see this issue resolved as I'm not confident in moving my media over to the drive until PMS is fully functioning & I don't need to reinstall it again.