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Cannot convert this item. No conversion profile found for protocol dash.

Does anyone face the same errors while viewing photos (JPG, CR2 at least)? I see that errors with 1834235 and 1844249 releases. The 1814139 without that issue. I'm using Plex on WD PR4100 NAS.

Best Answer

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Answers

  • codificationcodification Posts: 3Members, Plex Pass Plex Pass
    edited September 7

    Same problem here and I'm running the PMS on Windows 10.

  • LoptonLopton Posts: 11Members, Plex Pass Plex Pass
    edited September 7

    Same Here! QNAP 64 bit server version (Version 1.8.3.4235)

  • Landwehr HomeLandwehr Home Posts: 101Members ✭✭

    I have the same problem on Ubuntu Server 64 bit and started to notice it using version 1.8.3 and/or 1.8.4. It happens for me after I first load a picture and click on the left or right arrow to go to the next picture.

    Plex Server: Octa-Core AMD FX-8320E 3.2 GHz, 8GB ECC RAM, ASUS M5A99FX Pro R 2.0, 21TB Raid 6 array Clients: 2 Roku 3's, 1 Roku Streaming Stick, 1 2012 Samsung PN60E7000 TV, 1 2015 Samsung UN32J5205, Web Browser Network: 1GB LAN, Linksys EA9500 Router Software: Ubuntu Server 14.04.2 on a 500GB HD
  • Youri MargarineYouri Margarine Posts: 17Members, Plex Pass Plex Pass

    Same on ubuntu server
    Plex server version 1.8.4.4249
    Web Version 3.20.5

  • struchotstruchot Posts: 8Members, Plex Pass Plex Pass

    Same here. Win on yesterdays release.

  • thatgeekinitthatgeekinit Posts: 1Members, Plex Pass Plex Pass

    Same here on Windows 8.1 server. I only added my photos today so I have no point of reference.

  • 17movielover17movielover Posts: 1Members, Plex Pass Plex Pass

    same problem since update..this needs sorting out Windows 10 64 bit

  • matthewj.gearmatthewj.gear Posts: 15Members, Plex Pass Plex Pass

    Me too- FreeBSD

  • d2dynod2dyno Posts: 119Members, Plex Pass Plex Pass

    Same issue here.

    d2dyno

  • AirborneiAirbornei Posts: 3Members, Plex Pass

    The same Problem!

  • KGBgringoKGBgringo Posts: 2Members, Plex Pass Plex Pass

    I'm another +1.

  • fcojocarufcojocaru Posts: 1Members, Plex Pass Plex Pass

    Same here. Funny thing it only manifests in folders with 400+ photos in my case

  • gsiwickigsiwicki Posts: 1Members, Plex Pass Plex Pass

    Same here add me to the list. latest version of plex on my freenas server.

  • MattTwinkleToesMattTwinkleToes Posts: 113Members, Plex Pass Plex Pass
    edited September 9

    same problem for me too. How do we attract the attention of a developer?

    from my log

    Sep 09, 2017 21:44:13.477 [0x7f707e3ff700] DEBUG - MDE: analyzing media item 220996 Sep 09, 2017 21:44:13.477 [0x7f707e3ff700] DEBUG - MDE: 2017-09-04 16.53.15: Direct Playing due to no transcode profile Sep 09, 2017 21:44:13.477 [0x7f707e3ff700] DEBUG - MDE: 2017-09-04 16.53.15: Direct Play is disabled Sep 09, 2017 21:44:13.477 [0x7f707e3ff700] DEBUG - MDE: 2017-09-04 16.53.15: media must be transcoded in order to use the dash protocol Sep 09, 2017 21:44:13.478 [0x7f707e3ff700] DEBUG - MDE: 2017-09-04 16.53.15: no direct play photo profile exists for jpeg Sep 09, 2017 21:44:13.478 [0x7f707e3ff700] DEBUG - MDE: 2017-09-04 16.53.15: selected media 0 / 220996 **Sep 09, 2017 21:44:13.478 [0x7f707e3ff700] ERROR - Streaming Resource: Cannot make a decision because either the file is unplayable or the client provided bad data Sep 09, 2017 21:44:13.478 [0x7f707e3ff700] DEBUG - Streaming Resource: Reached Decision id=118660 codes=(General=2000,Neither direct play nor conversion is available. Direct Play=3000,App cannot direct play this item. Direct play is disabled. Transcode=4005,Cannot convert this item. No conversion profile found for protocol dash.) media=(id=220996 part=(id=234429 decision=none protocol=http streams=()))** Sep 09, 2017 21:44:13.478 [0x7f710e7fe700] DEBUG - Completed: [ipaddr:47760] 200 GET /video/:/transcode/universal/decision?hasMDE=1&path=%2Flibrary%2Fmetadata%2F118660&mediaIndex=0&partIndex=0&protocol=dash&fastSeek=1&directPlay=0&directStream=1&subtitleSize=100&audioBoost=100&location=lan&autoAdjustQuality=0&directStreamAudio=1&session=tphch5i4t7m149blo3jk9scc&subtitles=burn&Accept-Language=en (17 live) TLS GZIP 5ms 776 bytes (pipelined: 31) Sep 09, 2017 21:44:13.571 [0x7f710efff700] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication. Sep 09, 2017 21:44:13.571 [0x7f710efff700] DEBUG - Auth: authenticated user 1 as MattTwinkleToes Sep 09, 2017 21:44:13.571 [0x7f710efff700] DEBUG - Auth: Came in with a super-token, authorization succeeded. Sep 09, 2017 21:44:13.572 [0x7f7080bff700] DEBUG - Request: [ipaddr:47760 (Subnet)] GET /:/timeline?ratingKey=118661&key=%2Flibrary%2Fmetadata%2F118661&playQueueItemID=548928&state=paused&hasMDE=1 (17 live) TLS GZIP Signed-in Token (MattTwinkleToes) Sep 09, 2017 21:44:13.572 [0x7f7080bff700] DEBUG - Client [e9urqtuebsw6j2c3jqr91c9h] reporting timeline state paused, progress of 0/0ms for guid=, ratingKey=118661 url=, key=/library/metadata/118661, containerKey=, metadataId=118661 Sep 09, 2017 21:44:13.572 [0x7f7080bff700] DEBUG - [Now] User is MattTwinkleToes (ID: 1) Sep 09, 2017 21:44:13.572 [0x7f7080bff700] DEBUG - [Now] Device is Firefox (Plex Web (Firefox)). Sep 09, 2017 21:44:13.572 [0x7f7080bff700] DEBUG - [Now] Profile is Firefox Sep 09, 2017 21:44:13.572 [0x7f7080bff700] DEBUG - [Now] Updated play state for /library/metadata/118661. Sep 09, 2017 21:44:13.573 [0x7f7080bff700] DEBUG - Statistics: (8ibg5s5doru920e2phfomugk) Reporting active playback in state 1 of type 13 (scrobble: 0) for account 1 Sep 09, 2017 21:44:13.574 [0x7f710e7fe700] DEBUG - Completed: [ipaddr:47760] 200 GET /:/timeline?ratingKey=118661&key=%2Flibrary%2Fmetadata%2F118661&playQueueItemID

  • gavesc7gavesc7 Posts: 1Members, Plex Pass Plex Pass

    Me too, Win10 x64 PMS 1.8.4.4249

  • LoptonLopton Posts: 11Members, Plex Pass Plex Pass

    Yeah it seem crazy that there is no way to report somewhat major issues like this to anyone other than making random comments a on message forum...

  • nosliw@live.com.aunosliw@live.com.au Posts: 1Validating, Plex Pass Plex Pass

    New to Plex. Running 1844249 and getting the same problem!

  • losforwordlosforword Posts: 1Members, Plex Pass Plex Pass

    same problem

    freenas -> jail env Plex 1.8.4.4249

  • oldgit1943aoldgit1943a Posts: 18Members, Plex Pass Plex Pass

    Oh! Lord! Here we go again! Why Oh! Why do they keep doing this..............they get it right, then they come up with yet another bell or whistle that nobody needs an poof! It's broken - yet again! The simplest bit, Photo slideshow - we're back from holiday today, wish to show the kids our pictures on the big screen TV and........"Cannot convert this item. No conversion profile found for protocol dash". Come on Plexiteers please fix - soon?

  • b0bjeb0bje Posts: 4Members, Plex Pass Plex Pass

    same on an ubuntu VM.. please fix!

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