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Can't Authorize Plex skill and Alexa

Tom__HallTom__Hall Posts: 19Members, Plex Pass Plex Pass

Remote access is enabled on the server and has a green tic
I've enabled the Plex skill, but when I click the Authorize button, I get:

Oops; a 500 error...
That's "Internal Server Error" in geeky language.
We've been notified about this issue and will take a look at it shortly.
Let us take you to the main page and we can start all over again, shall we?
You can always visit status.plex.tv for current information. Thank you for your patience.

Any ideas ?

-Tom

Answers

  • Tom__HallTom__Hall Posts: 19Members, Plex Pass Plex Pass

    Ok - even though I've still got this Internal Server Error, I continued ...

    I told "Alexa tell Plex to change my server" - (I only have one server), so it set that one - ok

    In Plex, on one of my AFTV's I changed it's name to "Bedroom"
    But the Plex name change didn't get picked-up until I restarted my AFTV

    I told Alexa to ask Plex what I could Continue watching and it responded with:

    Videos on your Continue Watching list:
    The Blacklist
    Defrag-Tools-183-WinDbg-Preview-Part-2_high
    Defrag-Tools-182-WinDbg-Preview-Part-1_high
    The last two of these aren't TV or Movies, they're "Other Videos"

    I can see "Other Videos" being a problem here, because by definition they will have an unpredictable and probably long filename, and when Alexa reads-out a list of such names, they will be difficult to remember, and probably instantly forgotten.

    Next, I asked it to recommend a tv show, and it suggested
    S05E01 Season 5 Episode 1 - not very informative ?

    I went ahead and played it, and it turned out to be Game of Thrones -
    The actual filename is "Game of Thrones S05E01 The Wars to Come.mkv" but this was not shown on-screen

    It's also an interesting choice, as I have all 6 GoT Seasons (though I've never watched any of them) - so why select S05E01 ?

  • eskimo351@gmail.comeskimo351@gmail.com Posts: 3Members ✭✭

    I am also getting this error when trying to authorize Plex Skill
    Oops; a 500 error...
    That's "Internal Server Error" in geeky language.
    We've been notified about this issue and will take a look at it shortly.

  • sjones369sjones369 Posts: 3Members

    Hi im also getting this erroe message

  • CloaknDagrCloaknDagr Posts: 3Members ✭✭

    Me too and it sure would be great if someone would look into this. I'm trying to link my Plex account to Alexa on a very extremely powerful computer and it's not working. I just get that lame-assed "Oops; a 500 error..." page. Maybe you should abandon the idea of using smart-alec humor on an error landing page, we're already frustrated enough and it really isn't funny. Just sayin'.

    This kind of thing is why I use Kodi with the Emby back-end instead of Plex most of the time. None of that integrates with Alexa either BUT it doesn't say that it does then kick me in the face with some smarmy smarty-pants nonsense after it has wasted my time and still won't work anyway.

    I can't link the Alexa Plex Skill to my Plex account. Fix it.

  • kariudokariudo Posts: 7Members, Plex Pass Plex Pass

    Same problem, 500 error when attempting oauth

  • scoons75scoons75 Posts: 2Members, Plex Pass Plex Pass

    Same problem! Please advise ASAP

  • eskimo351@gmail.comeskimo351@gmail.com Posts: 3Members ✭✭

    Plex Support or Developers

    What does it take to get you to respond to this problem ? It is very irritating !!!

    Remote access is enabled on the server and has a green tic
    I've enabled the Plex skill, but when I click the Authorize button, I get:

    Oops; a 500 error...
    That's "Internal Server Error" in geeky language.
    We've been notified about this issue and will take a look at it shortly.
    Let us take you to the main page and we can start all over again, shall we?
    You can always visit status.plex.tv for current information. Thank you for your patience

  • Tom__HallTom__Hall Posts: 19Members, Plex Pass Plex Pass

    Update on My situation...
    I have 2 x Echo Dots - both fail to authorise the Plex skill. but one, allows the skill to work, the other Echo Dot fails authorization and won't work with Plex at all

  • montemasmontemas Posts: 8Members, Plex Pass Plex Pass

    Same thing...starting further troubleshooting.

  • depeszdepesz Posts: 1Members

    Same here...

    Can someone at Plex solve this problem please?

  • ackermans@gmail.comackermans@gmail.com Posts: 1Members

    Hi - I have the same problem. Feel free to contact me for any logs/diagnostics information.

  • montemasmontemas Posts: 8Members, Plex Pass Plex Pass

    bump......

  • montemasmontemas Posts: 8Members, Plex Pass Plex Pass

    Confirmed working again on my account. Thanks

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