If you have not already, we suggest setting your Plex username to something else rather than email which is displayed on your posts in forum. You can change the username at https://app.plex.tv/desktop#!/account
Welcome to our forums! Please take a few moments to read through our Community Guidelines (also conveniently linked in the header at the top of each page). There, you'll find guidelines on conduct, tips on getting the help you may be searching for, and more!

Plex App keeps crashing on my smart tv

Hi,

I've been encountering issues with my plex app via my Sony Kdl55w800c tv.

I get numerous lag and crashing of the plex app when I attempt to stream my movie library.

I'm not sure if its because I'm using HVEC/h265 codec video files when my tv supports them.

Anyone else encountering random crashing?

Tagged:

Best Answer

  • Strayan_BassStrayan_Bass Posts: 11Members ✭✭
    Accepted Answer

    Plex has updated the app. So no more annoying crashing thank you Plex devs.

Answers

  • incredimikeincredimike Posts: 4Members, Plex Pass Plex Pass

    I am also having trouble with the same model TV. The problem seems to have started about the same time as when the "news segments" appeared in the Sony App. The app crashes after about 15-20 minutes of play, typically. Honestly, it could be randomly. Very annoyhing!

  • SE56SE56 Posts: 1,747Members ✭✭✭✭
    edited October 2

    Try a different setting in PMS/network/secure connections~ maybe "preferred"

    TV:(1). LG 65UB950T UHD Smart TV, (2). Hisense 50K3300UW.Receiver Onkyo TX-NR646 Network Receiver, ARC configured. : Blu- ray Player: Playstation PS3.Server: iMac Late 2015, 32Gb Ram, 3.2GHz Intel i5 Skylake processors.Storage: 3 WD External USB3 HDD. Devices: 2 iPad Air 2 connected with AC Wifi Dual Band. Network: Gigabite Ethernet hardwired , 5 outlets with Cat 6 and 2 Ethernet switches, Full Duplex, AVB mode enabled Remotes: Onkyo ios app, Plex ios, Onkymote, LG Magic remote.Speakers: Bowers and Wilkins Floor Standing Fronts and Mordaunt-Short Genie, Centre, 200W Powered Sub & 4 Satellite Surrounds. Configured for 7.1 Channels.

  • Strayan_BassStrayan_Bass Posts: 11Members ✭✭

    @incredimike said:
    I am also having trouble with the same model TV. The problem seems to have started about the same time as when the "news segments" appeared in the Sony App. The app crashes after about 15-20 minutes of play, typically. Honestly, it could be randomly. Very annoyhing!

    Just trialing Emby and so far no lag or crashes I'll keep you post and recommand trying it on your Sony Kdl55w800c.

  • Strayan_BassStrayan_Bass Posts: 11Members ✭✭

    For some reason Emby does encounter any input lag or crashing. So the issue is with the plex app it self. Hope they fix the issue.

  • Strayan_BassStrayan_Bass Posts: 11Members ✭✭
    Accepted Answer

    Plex has updated the app. So no more annoying crashing thank you Plex devs.

Sign In or Register to comment.