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500 Internal Server Error when Linking Alexa to Plex

Hi,

I'm getting a 500 Internal Server Error when i link my alexa to plex - could I check why this is the case? It's worked before

Thanks,
Chang

Answers

  • mgkellymgkelly Posts: 5Members, Plex Pass Plex Pass
    edited September 9

    Same with me...it is the first time I tried to set up Plex with Alex though

  • yost.jimyost.jim Posts: 1Members

    Same with me :neutral:

  • jcarrut2jcarrut2 Posts: 1Members, Plex Pass Plex Pass

    Same with me. It's worked before. I had disabled the app attempting to get the app to discover my OpenPHT player, but when I re-enabled the app and tried to re-link my Plex account in the Alexa app, I got the 500 error. Very frustrating.

  • dragon2_nldragon2_nl Posts: 7Members, Plex Pass Plex Pass

    Same with me :'(

    Please fix!!

  • Rob HufstetlerRob Hufstetler Posts: 5Members, Plex Pass Plex Pass
    edited September 9

    Getting the 500 error when linking the account for the first time. Using a Samsung Galaxy S4 phone and the Amazon Tap with voice option selected.

  • sirkuzsirkuz Posts: 8Members, Plex Pass Plex Pass

    Main reason I got an echo was for this and really bummed I haven't been able to link it up to plex since I have had it!

  • kariudokariudo Posts: 7Members, Plex Pass Plex Pass

    same problem here, 502 according to the network inspector

  • dwight.hughesdwight.hughes Posts: 2Members, Plex Pass Plex Pass

    Same here. Synopsis of my attempt(s); Tried my Android phone, then my Mac (Safari browser), then a PC (Chrome browser). Each time I start in Alexa app (or website alexa.amazon.com) and select the installed skill and click the button to activate/link. That opens Plex website login and I log in there successfully. It is in Plex when I am prompted and click the "authorize" button to changes to an error page "Oops; a 500 error...". Today was my first attempt trying this and I look forward to seeing it work, it will be a very valuable capability for our home - Hope to see Plex get this fixed soon please.

  • jwnoblejwnoble Posts: 1Members Plex Pass

    Same here. 500 server issue is on Plex side and not a user problem. Please fix ASAP or I'll cancel my premium membership.

  • dcarter9dcarter9 Posts: 1Members, Plex Pass Plex Pass

    I'm getting the same error here. Tried via the Amazon Alexa app and web site. Get a 502 response.

  • JAG100JAG100 Posts: 24Members, Plex Pass Plex Pass

    Same here. Please fix this Plex!!

  • z3r0c001z3r0c001 Posts: 2Members

    Same here for almost 4 days already !!!

  • pollgpollg Posts: 1Members

    Same here! What's going on?

  • xios01xios01 Posts: 8Members, Plex Pass Plex Pass

    Same here...

    from the sound of things... There's an issue...

  • NicoLeOcaNicoLeOca Posts: 171Members, Plex Pass Plex Pass

    Hi,

    It finally worked for me.
    not sure I did anything different from previous times.
    It worked from Alexa iOS app but I am pretty sure I tried it before

    My Plex World : PMS on Intel Nuc, Nvidia Shield Android TV,  Synology DS214play, Plex for IOS and for Android, PMP

  • lukecrolukecro Posts: 65Members, Plex Pass Plex Pass

    Not sure if this is related or not: I'm able to link Alexa and Plex - installing the Plex Skill seems to work, authorizes Plex works, etc. - and Alexa identifies my servers... But then when I try to get Alexa to find or play Plex content, it says, "Your Plex Server does not meet the minimum requirements." It was working a few weeks ago; I don't know what's changed.

  • mgkellymgkelly Posts: 5Members, Plex Pass Plex Pass

    @lukecro said:
    Not sure if this is related or not: I'm able to link Alexa and Plex - installing the Plex Skill seems to work, authorizes Plex works, etc. - and Alexa identifies my servers... But then when I try to get Alexa to find or play Plex content, it says, "Your Plex Server does not meet the minimum requirements." It was working a few weeks ago; I don't know what's changed.

    Same here but if you look at the details on the Alexa skill page the Plex server requirements have increases - well have to upgrade
    Does it ineed a Plex server upgrade - mine now links but says Alex says it doesn't meet the minmum requrements - I'm on server 1.3.4.3285

    "server versions older than v1.5.1 are deprecated"

  • mgkellymgkelly Posts: 5Members, Plex Pass Plex Pass

    @lukecro said:
    Not sure if this is related or not: I'm able to link Alexa and Plex - installing the Plex Skill seems to work, authorizes Plex works, etc. - and Alexa identifies my servers... But then when I try to get Alexa to find or play Plex content, it says, "Your Plex Server does not meet the minimum requirements." It was working a few weeks ago; I don't know what's changed.

    Same here but if you look at the details on the Alexa skill page the Plex server requirements have increases - well have to upgrade
    I'm on server 1.3.4.3285

    "server versions older than v1.5.1 are deprecated"

  • mgkellymgkelly Posts: 5Members, Plex Pass Plex Pass

    mine is working now i have upgraded

  • lukecrolukecro Posts: 65Members, Plex Pass Plex Pass
    edited September 16

    Ah, interesting - thanks for the tip! I had my server set to automatically update using the Plex Channel releases -- and it always said it was "up to date" even when I did manual checks using the "check for updates" button ... I was on version 1.4 something... So I just did a manual download of the server from the site instead, and then manually installed... And whaddaya know, now I'm on Plex Server 1.9+ ... I guess automatic updating on my previous version of Plex Server was broken all this time? Anyway, Plex Server 1.9 is pretty sweet, so I'm glad I finally found out I was generations behind - and now Alexa works again... woot!!!

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