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Conversion failed. A required codec could not be found or failed to install

syarif_syechsyarif_syech Posts: 1Members Plex Pass
edited September 2017 in NVIDIA SHIELD

i recently cant play some movies, it says "Conversion failed. A required codec could not be found or failed to install" i dont know how to solve this problem. i attach my logs bellow, please help me with this.


  • Chris CChris C Posts: 11,852Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    Your logs indicate running a server on NVIDIA SHIELD, so I'm moving your thread to that forum since it's more appropriate. You're also running an old version of Plex Media Server, which is almost certainly the source of the error you're receiving.

    So, you need to update your Plex Media Server. That's done through Google Play on the SHIELD. If you don't see an update available there, try a combination of signing out/back in to your Google account on the SHIELD and rebooting the device. You'll need to update Plex Media Server before you proceed.

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