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Update bug possibly?

SmoothRunningsSmoothRunnings Posts: 28Members, Plex Pass Plex Pass

I log into my plex server using my admin account on my phone and when the latest release came out it was prompting me for update on my phone but I usually wait until I am home, so I hit update later. When i got home its still at the old version but the check for updates is grayed out and I don't have an update now option. Is there a work around to fix this?

Ideally it be be nice to have an update option that only lets you update your server locally not remotely.

Thanks,

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Comments

  • myke.omcmyke.omc Posts: 7Validating, Plex Pass Plex Pass

    Same story here.
    I confirm that I have pressed the "skip this version" when update was prompted, but now I have changed my mid.
    This is happening on all web clients and PMP:

    If I press the "What's new", I get the log for version 1.9.4.4325.

    Someone please tell me if this is a bug or a feature :smile: .

  • Bartlomiej BaraniecBartlomiej Baraniec Posts: 2,015Members, Plex Pass Plex Pass

    I want to know it too.

  • Bartlomiej BaraniecBartlomiej Baraniec Posts: 2,015Members, Plex Pass Plex Pass

    Some explanation how this works please @BigWheel @OttoKerner

  • hshahhshah Posts: 22Members, Plex Pass Plex Pass

    I have this issue as well :(

  • Bartlomiej BaraniecBartlomiej Baraniec Posts: 2,015Members, Plex Pass Plex Pass

    Oh cmon people, so hard to get answer from you.

  • inopinatusinopinatus Posts: 12Members, Plex Pass Plex Pass

    I have this issue, and upon interrogating my household it seems someone pressed "Skip" when it appeared on the Apple TV client.

    YES ON THE FA&$(!)(*@! CLIENT.

    And as a result the server will permanently skip this update.

    The idea that a client can affect how and when a server gets its patches is mind-boggling. That's one train of thought that forgot to stop at the station and just kept on going right into the weeds.

    The next question is, how to reset the skip condition without something stupid like a complete reinstallation?

  • mcboss86mcboss86 Posts: 143Members, Plex Pass Plex Pass

    Just download the current (newer) version, stop the server, run the installation manually from the file you downloaded, restart your pc (for good measure) and run plex. You now should be on the newer version.

    This was the update routine for many years so I don't see why it should be different now. The "update button" basically does the same but hides all the gui parts.

  • Bartlomiej BaraniecBartlomiej Baraniec Posts: 2,015Members, Plex Pass Plex Pass

    @mcboss86 clearly you are missing point here. That's not an argument it has been a routine for many years. Restart PC for good measure? For years IT is going in direction reducing and maybe eventually eliminating the need of restarts...
    Updater has been implemented for reason, there is even auto update function because people are lazy and we are always in a search of easier solution. Be hardcore, do it manually, restart PC, restart whatever you want.
    We want to know, if it's a feature or a bug and how to fix grayed out button.

  • mcboss86mcboss86 Posts: 143Members, Plex Pass Plex Pass

    In this case I definitely missed the point. I was specifically referring to the last line of @inopinatus comment and thought he needed a way to update his PMS although he had clicked on the skip-button. I completely agree with your reasoning and it would be a nice implementation to have a "remind me later" button or another way in the settings to initiate the update anyway. As for an automatic popping up again I strongly disagree because sometimes, I willingly decide to stay on a older release version of a software for specific reasons (taking into account possibly disadvantages) and the thing that annoys me most, is a constant and repeating reminder of a possible update.

  • Bartlomiej BaraniecBartlomiej Baraniec Posts: 2,015Members, Plex Pass Plex Pass

    Still no answer, going up: @elan @BigWheel @OttoKerner

  • OttoKernerOttoKerner Posts: 28,290Members, Plex Pass, Plex Ninja Plex Ninja

    Simply update manually this once.

    Got help? Help others too - by reporting back with your results!
    Have you checked the Documentation before posting a question in the forums?
    Use the SEARCH function before starting a new thread!
    No PMs unless requested, please! Do not use 'verbose' logging
  • Bartlomiej BaraniecBartlomiej Baraniec Posts: 2,015Members, Plex Pass Plex Pass

    Oh my days, I did updated it manually. It's like no one bothers to read the question let alone understand it.

  • goellnjhgoellnjh Posts: 1Members, Plex Pass Plex Pass

    Had the same problem, figured it out. As you suggested, it's a flag in the registry. I already deleted it - so I don't have the exact key, but it's located in:

    HKEY_CURRENT_USER\Software\Plex, Inc.\Plex Media Server

    The Key is called something like ButlerTaskSkippedVersion or something like that. Delete that key, restart plex, and you'll be able to download updates once again just like before clicking "skip this version".

    Hopefully this info will help save others some time.

    Dev Team - this is a bug.

  • thekrynnthekrynn Posts: 6Members ✭✭

    goellnjh this has been plaguing me for months. So so so much thanks for mentioning the ButlerTaskSkippedVersion, worked like a charm.

  • OttoKernerOttoKerner Posts: 28,290Members, Plex Pass, Plex Ninja Plex Ninja

    I forgot to mention this before, I filed this as a bug.

    Thank you to @goellnjh for the analysis!

    Got help? Help others too - by reporting back with your results!
    Have you checked the Documentation before posting a question in the forums?
    Use the SEARCH function before starting a new thread!
    No PMs unless requested, please! Do not use 'verbose' logging
  • dan-the-man-dan-the-man- Posts: 360Members, Plex Pass Plex Pass

    @goellnjh said:
    Had the same problem, figured it out. As you suggested, it's a flag in the registry. I already deleted it - so I don't have the exact key, but it's located in:

    HKEY_CURRENT_USER\Software\Plex, Inc.\Plex Media Server

    The Key is called something like ButlerTaskSkippedVersion or something like that. Delete that key, restart plex, and you'll be able to download updates once again just like before clicking "skip this version".

    Hopefully this info will help save others some time.

    Dev Team - this is a bug.

    yep this fixed it for me.

    please fix this plex its super annoying.

  • StPatty33StPatty33 Posts: 50Members, Plex Pass Plex Pass

    @goellnjh said:
    Had the same problem, figured it out. As you suggested, it's a flag in the registry. I already deleted it - so I don't have the exact key, but it's located in:

    HKEY_CURRENT_USER\Software\Plex, Inc.\Plex Media Server

    The Key is called something like ButlerTaskSkippedVersion or something like that. Delete that key, restart plex, and you'll be able to download updates once again just like before clicking "skip this version".

    Hopefully this info will help save others some time.

    Dev Team - this is a bug.

    Thank you! This did it for me. Manually updating may fix temporarily, but the button just greys out again. This fixes it. Thanks again!

  • repentancerepentance Posts: 72Members, Plex Pass Plex Pass

    My PMS is set to the plexpass/beta update channel and the last several updates I've seen the check for update button grayed out in the evening with the what's new button available, telling me there's certainly an update. But, the next day I can actually click the button to update the server. I figured it was just Plex's way of a slow rollout. Glad to hear it's a bug. Get it fixed please.

  • Pil71Pil71 Posts: 318Members, Plex Pass Plex Pass

    Same here. Still not fixed. Regedit works a treat.

  • Bartlomiej BaraniecBartlomiej Baraniec Posts: 2,015Members, Plex Pass Plex Pass

    I'm still struggling with this on macOS. I've edited the plist file and removed the section. Restarted mac and still check for updates is grayed out.

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