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PMS 1.9, subtitles disappears after 2 minutes

OrgizOrgiz Posts: 3Members, Plex Pass Plex Pass
edited September 25 in Windows

When subtitles are not burnt in (Web - Player - Burn Subtitles: Automatic), it disappears after ~2 minutes when the movie plays.
If the subtitles are burnt in (Burn Subtitles: Always) there are no problems.

Problem only occures when the movie are transcoded and Automatic are chosen. When i Direct Stream or Direct Play the subtitles are showing fine.

The problem occurred between version 1.8.4 and 1.9.0.

Plex Media Server: Version
Platform: Windows Server 2016

The problem can be seen in all the players i have tried: Web / Plex Media Player / Plex App (Win 10)

Someone else who has the same problem?


  • NebulaNebula Posts: 28Members, Plex Pass Plex Pass

    same exact behavior here.
    Hope devs will look into this.

  • wpcorganwpcorgan Posts: 11Members, Plex Pass Plex Pass

    The Same problem Here..

    please Help, i have upgraded to version, but i have the same problem...

    can anyone help me???

  • AndenIDKAndenIDK Posts: 17Members, Plex Pass Plex Pass

    Same problem ! 2-3 min and then they are gone

  • jplehojpleho Posts: 2Members, Plex Pass Plex Pass

    Same here. I am actually not using plex for almost over a month because of this issue. I try to play something, subtitles keeps disappearing... then switch to Netflix...

  • PokePoke Posts: 20Members, Plex Pass Plex Pass

    Almost the same here but it happens only when i pause and restart or change subs in both the web and media player.
    Server Version

    My Samsung setup: UE46C7700, BD-C6900

  • ehrwehrw Posts: 2Members

    There has been a lot of updates recently. I've got this problem after last nights update too. Super annoying. Is there any fix yet?

  • StSimm1StSimm1 Plex Dev Team LondonPosts: 700Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    Hey, we made some improvements in 1.9.5. 1.9.5 has a temporary fix that will prevent them disappearing - we burn subs for Automatic quality. 1.9.7 will have a full fix that goes back to soft subtitles.

    Give that a go and let us know how you get on. We are working hard on getting this right, thanks for reporting!

    Plex Media Server team lead & developer in the 'Plex Cloud' team

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