If you have not already, we suggest setting your Plex username to something else rather than email which is displayed on your posts in forum. You can change the username at https://app.plex.tv/desktop#!/account
Welcome to our forums! Please take a few moments to read through our Community Guidelines (also conveniently linked in the header at the top of each page). There, you'll find guidelines on conduct, tips on getting the help you may be searching for, and more!

"Direct Connection Unavailable"

Hi there,
When i try to connect to a friend's Plex server over my WIfi at home i get this error on my Plex App "Direct Connection unavailable" It fails to connect, then when i try to connect again it does work but says indirect.

If i turn my Wifi off on my phone and connect to him over the 4G data it works fine. So i know its nothing to do with his end, it must be my router\firewall.
Does anyone know what i need to do, I'm guessing I need to open a port up over to his IP?

Cant find anything though on google that's fits my problem.

Many Thanks

Answers

  • OttoKernerOttoKerner Posts: 25,074Members, Plex Pass, Plex Ninja Plex Ninja

    It is probably caused by your ISP's DNS server.
    Edit the preferences of your router and override the DNS server. You can use either the public DNS servers from Google (8.8.8.8 and/or 8.8.4.4) or those from OpenDNS.

    Afterwards reboot your router,
    and after a few minutes also your Plex clients.

    Help others too - by reporting back with your results!
    Have you checked the Documentation before posting a question in the forums?
    Use the SEARCH function before starting a new thread!
    No PMs unless requested, please! Do not use 'verbose' logging
  • jonthwaitesjonthwaites Posts: 2Members

    Thanks for the reply, i have one of those awful Virgin SuperHub 3 things that you can't change the DNs servers unless you go for router mode.
    So i tried setting my phone to static and set the dns server there, hasnt made any difference though. Probably the superhub is hijacking the DNS query.

    Not to worry, ill just have to live with it.

  • OttoKernerOttoKerner Posts: 25,074Members, Plex Pass, Plex Ninja Plex Ninja

    Another way would be to disable 'Secure Connections' on the server.
    But that'd affect all users of that server and, of course, is probably not to the server owner's liking.

    Help others too - by reporting back with your results!
    Have you checked the Documentation before posting a question in the forums?
    Use the SEARCH function before starting a new thread!
    No PMs unless requested, please! Do not use 'verbose' logging
Sign In or Register to comment.