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Subs disappearing

After the last two updates I have experience subtitles disappearing from movies, series around 5-10mins into the playback they simply disappears and I tested my files with Media Player Classic with KCP and they work just fine no issues.

I am using Google Chrome on my pc and HTPC but after the past 2 updates this has happened I thought the update today the 25th of September might had addressed this issue but no, only web update could u please seriously stop the layout update and fix things like subtitling disappearing. (Not the biggest fan of the new layout doing playback)

I got files like this:
Movie-name.mkv (some got internal subtitles)
Movie-name.eng.srt
Movie-name.dan.srt

and so on, so any thing I can do like clear a cache folder or smth even using my iphone, Amazon FireTV and Fire Stick there are the same problems with subtitling disappearing and my family complains about this because my parents ain't that good with movies and series without subtitles.

Answers

  • BarbiduleBarbidule Posts: 4Members, Plex Pass Plex Pass

    Hi !
    I have the same problem : it started a couple of updates ago. After 1-2mn, subtitles disappear. If I stop and start the movie, they come back, but disappear again after two minutes.
    This happens with all type of clients (web, tv, etc)

  • raulsuhaniraulsuhani Posts: 2Members, Plex Pass Plex Pass

    Same thing happening to me too. Any update on this ?

  • johnbfjohnbf Posts: 2Members

    Same issue here. Seems to be after the last few updates

  • puma99dk|puma99dk| Posts: 9Members ✭✭
    edited September 26

    I am glad to hear I am not the only one here with this issue.

    One update doe is that the Plex Media Player 2.0.7.687 isn't affected but I suspect that's because it uses the old design not the new design.

    I can't use the this on my Intel CompuStick I use as my HTPC since it's only got a 32bit Windows 10 Home on it.

  • darth2499darth2499 Posts: 17Members, Plex Pass Plex Pass

    Same here on the latest PMS 1.9.2.4285

  • hjertakerhjertaker Posts: 1Members, Plex Pass Plex Pass

    Same here, it's very annoying. Started after the last few updates for me as well. Please fix! Any updates from the Plex team

  • stian89stian89 Posts: 22Members, Plex Pass Plex Pass

    Same here when watching movies from Chrome! :(

  • Jonathandavis89Jonathandavis89 Posts: 8Members, Plex Pass Plex Pass

    Same thing also happening when watching with Chrome, haven't tried other sources yet

  • JuiceWSAJuiceWSA Posts: 6,453Members ✭✭✭✭✭

    There's a rumor going around they're working on this issue.

    Having said that - if you're watching in Chrome that means you're watching with Plexweb and that means you're messing up.

    Plex Media Player is the powerful stand alone player app you should be using, is NOT compromised by having to run in a browser and generally just works better across a much wider range of materials.
    Top of the forum/Downloads/Get an app

    When you get that fired up you'll see it looks just like Plexweb - until you go 'Full Screen' then it takes on the 'TV Mode View' and opens up more user controls - some quite handy. I have an HDMI cable from Server to TV and use PMP quite often - considering how badly Plex is at developing apps at the moment. I control PMP with the Plex app in my phone - if you can believe it.

    I don't know if that will fix the subtitle issue, but eventually we're hoping that gets fixed. Ultimately, however your experience will be greatly enhanced if you use PMP that doesn't run in your browser instead of Plexweb that does.

    Tony

    FileBot For Easy Plex File Naming: http://www.filebot.net/

    Automated Plex Naming With Filebot: https://forums.plex.tv/discussion/191687/plex-naming-schemes-for-filebot

    Plex Friendly Handbrake Guide - DVDs/BluRays: https://forums.plex.tv/discussion/comment/1335697/#Comment_1335697

    Plex Clients: AFTVs, Androids, PMP, Rokus (running RARflix: http://mkvxstream.blogspot.com/2014/09/roku-plex-setup-guide.html ) Link May Work - May Not

  • jaccusjaccus Posts: 1Members, Plex Pass Plex Pass

    Having the same issue for the last few months on my Samsung SmartTV app.

    Any updates on this? Workarounds...?

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