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Video Playback Stops After ~2 Minutes

schanyaschanya Posts: 4Members, Plex Pass Plex Pass

Apologies if this is addressed elsewhere and I failed to look hard enough.

I'm experiencing issues with Plex for Roku on multiple Roku devices in my house. All of the Rokus are fairly old, but they're in the "Compatible, But Slower" list. I've got two Roku 2 XS (3100) and one Roku 2 (2720).

The issue occurs on the two Roku XS. The video will play for 1-2 minutes and then the screen just goes blank and after about 10 seconds I'm taken back to the main Roku screen. Playback on the Roku 2 seems to play fine (only tested for about 5 minutes). I also tested on my phone, an S8, and had no issues.

I've tried removing and reinstalling the Roku channel (v 5.0) on both and have the same issue. I had also tried repairing my Roku server software before testing the other devices. Since it seems to work on anything but the XS Rokus, I figured it was something specific with those models.

Are the XS models no longer supported? I can provide logs, if you let me know which logs would be required.

Thanks!

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