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App under-reporting available space...

cepiercecepierce Members, Plex Pass Posts: 4 Plex Pass

Since the iOS 11 upgrade, I've noticed that my Plex app is under-reporting the amount of space available on my iPad. I deleted all the content, uninstalled and reinstalled the app, but it's still doing it. Is anybody else having this problem? Does anybody know of a fix or whether it's an iOS 11 problem or a Plex problem?

Best Answer

  • chfredricksonchfredrickson Plex iOS Developer Members, Plex Employee, Plex Pass, Plex Ninja Posts: 36 Plex Employee
    Accepted Answer

    I see just about the same difference. I'll file something internally for us to take a look and see if there's anything we can do to get closer to what the system says is available. I took a quick look and everything seemed right though, it might just be iOS 11 settings is either over reporting free space, or the system is reserving some extra space. We'll take a look though.

Answers

  • chfredricksonchfredrickson Plex iOS Developer Members, Plex Employee, Plex Pass, Plex Ninja Posts: 36 Plex Employee

    What value are you seeing for space available on the sync settings screen and what values does Apple Settings > General > iPhone Storage give you?

    It looks like Apple is showing more available space in Settings than it tells us is available on my end but want to be sure we're seeing the same thing.

  • cepiercecepierce Members, Plex Pass Posts: 4 Plex Pass

    Currently my sync settings in the plex app shows 6.2 GB available and settings on my iPad shows 18.6 GB available.

  • chfredricksonchfredrickson Plex iOS Developer Members, Plex Employee, Plex Pass, Plex Ninja Posts: 36 Plex Employee
    Accepted Answer

    I see just about the same difference. I'll file something internally for us to take a look and see if there's anything we can do to get closer to what the system says is available. I took a quick look and everything seemed right though, it might just be iOS 11 settings is either over reporting free space, or the system is reserving some extra space. We'll take a look though.

  • markacyrmarkacyr Members, Plex Pass Posts: 136 Plex Pass
    edited October 2017

    @chfredrickson (or any other awesome member of the Plex Team) - Has there been any progress on this? I have been seeing the same thing but just dealing with it. It's very odd, as the gap of available between what iOS and Plex report seems to grow as more free space is cleared up. I was close to running out of space for a while and was paying close attention to this i.e. constantly running comparisons between IOS and Plex. For example, if I was down to 4GB of free space, Plex was showing me about 2GB. However, I spent some time clearing out a lot of large videos from my camera roll, old SMS attachments, etc. I got to the point where iOS was showing me 14GB free. However, I only see 9GB available in Plex. One would assume if systems files or other immovable things were the cause that the gap would be constant. But it widens as more space is freed up. As I was deleting things and checking Plex, in most cases Plex was showing about 50% of the iOS space available. At some point, Plex gained a little back. I would suspect that there is a more fundamental difference in the way Plex is calculating the space.

    Didn't Apple switch the way it calculated free space from iOS 9 to 10? i think they moved from base 2 to base 10.

  • cepiercecepierce Members, Plex Pass Posts: 4 Plex Pass

    That sounds like a similar experience to mine. I spent some time chatting and a couple of phone calls with Apple Support to no avail too.

  • n267n267 Validating, Plex Pass Posts: 2 Plex Pass

    I'm experiencing this problem using iOS 11 as well. Any new developments regarding this case?

  • nztravellernztraveller Members, Plex Pass Posts: 2 Plex Pass

    Hi.
    Any update on this? It really is a big issue. I'm going travelling and would like to sync a large number of movies, but Plex is only saying I have 4.5 GB free when the OS shows I have 12GB.

  • babycorn81babycorn81 Members, Plex Pass Posts: 1 Plex Pass

    Following up as well as I am too facing this issue.

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