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Plex Restarting Consistantly

MGMG Posts: 27Members, Plex Pass Plex Pass

Plex App (5.0.1) takes a good bit of time to load. All data appears, no problem there, files begins to play just fine after a minute or two, the screen then goes blank and I am taken back to Roku home. The same files play fine with no issue, using the Plex Classic App. Happens on both my Roku2 XS units.

Roku 2 XS and Roku HD|XR with Plex Media Server (9.8.4) on an Acer Aspire M3470 w/ AMD 2.40 GHz, 6GB RAM, running Windows 7 Home-Premium

Answers

  • MGMG Posts: 27Members, Plex Pass Plex Pass

    Should have mentioned; running PMS Version 1.9.2.4285

    Roku 2 XS and Roku HD|XR with Plex Media Server (9.8.4) on an Acer Aspire M3470 w/ AMD 2.40 GHz, 6GB RAM, running Windows 7 Home-Premium

  • JuiceWSAJuiceWSA Posts: 6,437Members ✭✭✭✭✭

    And Roku FW version 7.7 no doubt.
    Unless you have Roku FW version 7.7 4139 - you're going to have issues:
    https://forums.roku.com/viewtopic.php?f=28&t=104029
    Hate Party In Progress. Steps to - perhaps - get the 'fixed' FW start on page 14.

    Or, if you happen to be in the group of users wherein Classic or RARflix let's you use your box - do it that way. I was able to do that with RARflix once they got me back to 7.6, but my unit spontaneously rebooted itself randomly. Was still better than a complete crash or the transcoding bug.

    7.7 is a unique disease - difficult to cure.

    Tony

    FileBot For Easy Plex File Naming: http://www.filebot.net/

    Automated Plex Naming With Filebot: https://forums.plex.tv/discussion/191687/plex-naming-schemes-for-filebot

    Plex Friendly Handbrake Guide - DVDs/BluRays: https://forums.plex.tv/discussion/comment/1335697/#Comment_1335697

    Plex Clients: AFTVs, Androids, PMP, Rokus (running RARflix: http://mkvxstream.blogspot.com/2014/09/roku-plex-setup-guide.html ) Link May Work - May Not

  • ljunkieljunkie Plex Dev Team Posts: 4,835Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    We are aware of a possible crash during playback and have isolated a fix for this. I'll try to send out a Plex Pass update shortly to see if this fixes the issue. Please stay tuned later today for the update.

    note: we can update the Plex Pass channel at will, once we verify the fix, we'll make sure to include it in the next official update.

  • ljunkieljunkie Plex Dev Team Posts: 4,835Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    We've released an update to the Plex Pass preview channel - 5.0.2

    FIXES:

    • Possible crash during video playback.

    Please let me know if the issue has been fixed.

  • pm240sxpm240sx Posts: 8Members, Plex Pass Plex Pass

    Nope didn't fix the issue with me.

  • KingNachoKingNacho Posts: 1Members, Plex Pass Plex Pass
    edited October 5

    I am also experiencing the Roku app crash. I just loaded the Plex Pass 5.0.2 linked above and no change - still crashes after about 1 minute.

    My Roku 2 FW is 7.7.0 * build 4135-02

    Also, my iPhone app playback, and PC browser playback work just fine. I am only experiencing crashes on Roku. And this started on/around Sept 29.

  • sasserstersasserster Posts: 1Members

    @KingNacho said:
    Also, my iPhone app playback, and PC browser playback work just fine. I am only experiencing crashes on Roku. And this started on/around Sept 29.

    I can confirm the exact same accept that i don't have plex pass. I watched 4 hours on my phone with no issues last night and every 90 seconds to 4 mins the roku crashes.

  • JamesSJamesS Posts: 27Members, Plex Pass Plex Pass

    @ljunkie said:
    We've released an update to the Plex Pass preview channel - 5.0.2

    Please let me know if the issue has been fixed.

    I can also confirm that this did not fix the issue for me with a fresh install of 5.0.2.

    Roku 2 XS (3100x ) running 7.7.0 build 4135-02

  • dvdchancedvdchance Posts: 332Members, Plex Pass Plex Pass
    edited October 5

    Add me also to the list that received 5.0.2 and am still having Plex crashes. Running Roku 7.7 4135 also on a 2 XS. What seems to be a temp fix is have the box restart, then open Plex and it will usually be fine until the unit goes idle.

    Is this more likely to happen on older devices? I just bought a new closeout Ultra at Walmart and, one day in, haven't had any crashes at all. And it loaded 5.0.1 on that box.

  • ljunkieljunkie Plex Dev Team Posts: 4,835Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    To be clear, the issue we isolated is one that caused the Roku to crash back to the home screen, not one that causes the entire Roku to reboot. If the roku reboots during playback, there may be a possible firmware.

    We are still waiting to hear back from Roku about the crash back to the home screen, however to expedite this process, I'd ask anyone that experiences a crash back to the home screen during playback to share a library with ljunkie so I can try to debug this remotely. Please feel free to PM me for more info.

  • offshore1980offshore1980 Posts: 8Members ✭✭

    I am having the exact problem I'm having... It plays about a minute and crashes back to roku main screen..this only seems to happen for me on roku 2s my 3 seems unaffected by the 7.7 firmware update....

  • ljunkieljunkie Plex Dev Team Posts: 4,835Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    Hey all. It looks like the crash back to the home screen and possible reboot are caused by the Roku firmwares "watchdog" timer. Basically it checks to see if the Roku is low on memory and will exit the channel if so preemptively, or if the watchdog hasn't responded, it will reboot the device. This is something new in their firmware that has potential to affect the older Roku models with limited memory. We will continue investigating and keep you posted on our progress.

  • dvdchancedvdchance Posts: 332Members, Plex Pass Plex Pass

    @ljunkie said:
    Hey all. It looks like the crash back to the home screen and possible reboot are caused by the Roku firmwares "watchdog" timer. Basically it checks to see if the Roku is low on memory and will exit the channel if so preemptively, or if the watchdog hasn't responded, it will reboot the device. This is something new in their firmware that has potential to affect the older Roku models with limited memory. We will continue investigating and keep you posted on our progress.

    Is this new on the 7.7 or new on the OS8 FW?

  • ljunkieljunkie Plex Dev Team Posts: 4,835Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    Is this new on the 7.7 or new on the OS8 FW?

    Started with 7.7 firmware.

  • JuiceWSAJuiceWSA Posts: 6,437Members ✭✭✭✭✭

    More technical info...:

    Also getting the crash to Roku Home with 7.7 4139 - the 'fixed version' Roku Inc hammered together some weeks ago when they were actually attempting to help users with broken Rokus.

    Not often (I say confidently - until it starts happening every 30 seconds), but I did see it last night.

    Tony

    FileBot For Easy Plex File Naming: http://www.filebot.net/

    Automated Plex Naming With Filebot: https://forums.plex.tv/discussion/191687/plex-naming-schemes-for-filebot

    Plex Friendly Handbrake Guide - DVDs/BluRays: https://forums.plex.tv/discussion/comment/1335697/#Comment_1335697

    Plex Clients: AFTVs, Androids, PMP, Rokus (running RARflix: http://mkvxstream.blogspot.com/2014/09/roku-plex-setup-guide.html ) Link May Work - May Not

  • ljunkieljunkie Plex Dev Team Posts: 4,835Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    We are running into a memory limitation issue on Roku 2XS/2XD and other seconds generation models. We released an update to our Plex Pass channel this morning to help alleviate some of those issues. It's possible a crash may still occur due to memory limitations. We are working with Roku on the final resolution, that may require changes on their end.

  • logix7logix7 Posts: 9Members ✭✭

    having the same issue. seem to be able to get around it by simply rebooting my roku before using plex. it works 9/10 times for me but still VERY annoying.

    posting this in all the related posts. just trying to help everyone get by

  • DudiDudi Posts: 3Members ✭✭

    Got the same issue with roku 2xd.
    I don't have a plex pass so I can't test the channel fix.
    I asked roku for a firmware downgrade.
    Anyway, any help will be appreciated...

  • rsoandrewrsoandrew Posts: 5Members, Plex Pass Plex Pass

    Same thing here with Roku XDs. A full reboot before starting plex seems to fix the problem. I have no evidence this is intentional but it seems to me the Roku firmware runs worse and worse on the older hardware. Probably more along the lines of works well enough on the older hardware. Time to upgrade my, frankly, pretty old Rokus.

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