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Plex v2.007 Network Error

chaosmakerchaosmaker Members, Plex Pass Posts: 537 Plex Pass

Hi Orca,

Recently I have been getting lots of Network Errors which I have a feeling has to do something with the new hw transcoder that's been introduced. So far I have only noticed that it happens with videos that require transocoding. It also stopped me from being able to fast forward or rewind, which results in a network error has occurred message.

My system is an ageing HT-E5500 home theatre system and its not the fastest, but it was working fine on earlier versions so I was wondering whether you have noticed anything or whether you might have an idea on whats wrong?
The system is on a GBit LAN so there shouldn't be any network errors and they are practically next to each other connected within 2m worth of cables.

Any ideas on how to fix/work around it would be great.

Thanks

Answers

  • nokdimnokdim Members, Plex Pass, Plex Ninja, TunerTester Posts: 1,375 Plex Ninja

    Did you setup a local server within the v2.007 Samsung client pointing to your local plex?
    I had same issues and never setup a local server and after I did that I have very few if any network errors.

  • nokdimnokdim Members, Plex Pass, Plex Ninja, TunerTester Posts: 1,375 Plex Ninja

    Also you can try to upgrade to v2.009 there was this fix:

    Fixed: Direct play on remote servers with an https connection could be transcoded unintentionally.

  • chaosmakerchaosmaker Members, Plex Pass Posts: 537 Plex Pass

    Yes I have to do it that way. No other choice really, I cannot update my HT and so don't even have the ability to log in with pin or anything. Have it set up as a local without logging in. I never had these network errors, they only began since there were significant changes done to the transcoder - from the logs it looks like the transcoder fails and restarts, but by the time it restarts 'plex for samsung' reports a network error like this. What seems more odd is that progress isn't saved. We managed to watch this particular transcode about 15 min before we had a network error but the server was only told we watched about 5min of that video...

    Not sure if it matters but it was a HEVC to H264 transcode.

    Oct 05, 2017 20:22:58.449 [9376] DEBUG - Request: [::ffff:192.168.0.14:39973 (Allowed Network)] GET /video/:/transcode/universal/session/mtcl6khuu5tpw/base/00120.ts (42 live) Signed-in
    Oct 05, 2017 20:22:58.449 [9376] DEBUG - Asked for segment 120 from session.
    Oct 05, 2017 20:22:58.449 [9376] DEBUG - Streaming Resource: Resetting play progress due to seek
    Oct 05, 2017 20:22:58.449 [9376] DEBUG - Jobs: 'C:\Program Files (x86)\Plex\Plex Media Server\PlexTranscoder.exe' exit code for process 8652 is 0
    Oct 05, 2017 20:22:58.449 [9376] WARN - Transcode runner appears to have died.
    Oct 05, 2017 20:22:58.461 [6820] DEBUG - Completed: [::ffff:90.208.143.192:57760] 200 GET /hubs/home/recentlyAdded?type=2 (42 live) TLS GZIP Page 0-49 944ms 14971 bytes (pipelined: 8)
    Oct 05, 2017 20:22:58.498 [6820] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
    Oct 05, 2017 20:22:58.498 [6820] DEBUG - Auth: Came in with the master token, authorization succeeded.
    Oct 05, 2017 20:22:58.498 [10212] DEBUG - Request: [::ffff:127.0.0.1:52592 (Loopback)] GET /:/metadata/notify?guid=local%3A%2F%2F645426&path=TV+Shows%5C5%5Ca0c64354d7d0079f8dfd724d0637c58a42caf29.bundle&force=1&queueSize=0&id=645426&success=1&async=1 (43 live) GZIP Signed-in Token (chaosmaker)
    Oct 05, 2017 20:22:58.498 [10212] DEBUG - Queueing up local://645426 for loading, there are 0 items in the queue.
    Oct 05, 2017 20:22:58.498 [6824] DEBUG - Completed: [::ffff:127.0.0.1:52592] 200 GET /:/metadata/notify?guid=local%3A%2F%2F645426&path=TV+Shows%5C5%5Ca0c64354d7d0079f8dfd724d0637c58a42caf29.bundle&force=1&queueSize=0&id=645426&success=1&async=1 (43 live) GZIP 0ms 166 bytes
    Oct 05, 2017 20:22:58.499 [2044] DEBUG - Notification of new metadata for local://645426 [id=645426] (success=1) for 1 items.
    Oct 05, 2017 20:22:58.539 [6824] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
    Oct 05, 2017 20:22:58.544 [6820] DEBUG - Completed: [::ffff:79.216.50.186:52683] 200 GET /:/timeline?bufferedTime=0&duration=5456251&key=%2Flibrary%2Fmetadata%2F645020&location=wan&playQueueItemID=186789&ratingKey=645020&state=paused&time=0 (43 live) TLS GZIP 4ms 760 bytes (pipelined: 73)
    Oct 05, 2017 20:22:58.551 [9376] DEBUG - Jobs: 'C:\Program Files (x86)\Plex\Plex Media Server\PlexTranscoder.exe' exit code for process 8652 is 0
    Oct 05, 2017 20:22:58.551 [9376] WARN - Timed out waiting for segment.
    Oct 05, 2017 20:22:58.551 [6820] DEBUG - Completed: [::ffff:192.168.0.14:39973] 404 GET /video/:/transcode/universal/session/mtcl6khuu5tpw/base/00120.ts (43 live) 101ms 288 bytes (pipelined: 1)
    Oct 05, 2017 20:22:58.561 [6820] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
    Oct 05, 2017 20:22:58.561 [6820] DEBUG - Auth: authenticated user 1 as chaosmaker
    Oct 05, 2017 20:22:58.562 [6820] DEBUG - Auth: Came in with a super-token, authorization succeeded.
    Oct 05, 2017 20:22:58.598 [6820] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
    Oct 05, 2017 20:22:58.599 [6820] DEBUG - Auth: Came in with the master token, authorization succeeded.
    Oct 05, 2017 20:22:58.599 [6516] DEBUG - Request: [::ffff:127.0.0.1:52593 (Loopback)] PUT /video/:/transcode/session/1D740B64-A08B-420C-80DE-4A77247FAD37/363cffcb-8645-44eb-b5b3-457659a5eb2a/progress?progress=18.2&size=-22&remaining=59938&vdec_packets=23838&vdec_hw_ok=23832&vdec_hw_status=1 (44 live) Signed-in Token (chaosmaker)
    Oct 05, 2017 20:22:58.602 [6824] DEBUG - Completed: [::ffff:127.0.0.1:52593] 206 PUT /video/:/transcode/session/1D740B64-A08B-420C-80DE-4A77247FAD37/363cffcb-8645-44eb-b5b3-457659a5eb2a/progress?progress=18.2&size=-22&remaining=59938&vdec_packets=23838&vdec_hw_ok=23832&vdec_hw_status=1 (44 live) 2ms 342 bytes
    Oct 05, 2017 20:22:59.104 [7872] DEBUG - BPQ: deferring onLibraryChanged callback, only 2 seconds since last library change
    Oct 05, 2017 20:22:59.120 [6820] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
    Oct 05, 2017 20:22:59.121 [6820] DEBUG - Auth: Came in with the master token, authorization succeeded.
    Oct 05, 2017 20:22:59.121 [8808] DEBUG - Request: [::ffff:127.0.0.1:52618 (Loopback)] PUT /video/:/transcode/session/1D740B64-A08B-420C-80DE-4A77247FAD37/363cffcb-8645-44eb-b5b3-457659a5eb2a/progress?progress=18.2&size=-22&remaining=56623&vdec_packets=23838&vdec_hw_ok=23832&vdec_hw_status=1 (42 live) Signed-in Token (chaosmaker)
    Oct 05, 2017 20:22:59.124 [6824] DEBUG - Completed: [::ffff:127.0.0.1:52618] 206 PUT /video/:/transcode/session/1D740B64-A08B-420C-80DE-4A77247FAD37/363cffcb-8645-44eb-b5b3-457659a5eb2a/progress?progress=18.2&size=-22&remaining=56623&vdec_packets=23838&vdec_hw_ok=23832&vdec_hw_status=1 (42 live) 2ms 342 bytes
    Oct 05, 2017 20:22:59.440 [8548] DEBUG - Closest frame to 345960 ms was frame 172 at 344000 ms.
    Oct 05, 2017 20:22:59.441 [8548] DEBUG - Calling back into ourselves for photo to transcode, optimizing the process (status: -1)
    Oct 05, 2017 20:22:59.441 [8548] DEBUG - Photo cache obtained 9518 bytes from /library/parts/1362720/indexes/sd/345960?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
    Oct 05, 2017 20:22:59.445 [8548] DEBUG - Created thumbnail of size 320x180, has pixels: 1
    Oct 05, 2017 20:22:59.470 [6820] DEBUG - Completed: [::ffff:90.208.143.192:57760] 200 GET /photo/:/transcode?url=%2Flibrary%2Fparts%2F1362720%2Findexes%2Fsd%2F345960%3FX-Plex-Token%3Dxxxxxxxxxxxxxxxxxxxx&width=700&height=394&minSize=1 (40 live) TLS GZIP 42ms 9260 bytes (pipelined: 10)
    Oct 05, 2017 20:22:59.647 [6820] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
    Oct 05, 2017 20:22:59.647 [6820] DEBUG - Auth: Came in with the master token, authorization succeeded.
    Oct 05, 2017 20:22:59.648 [9904] DEBUG - Request: [::ffff:127.0.0.1:52622 (Loopback)] PUT /video/:/transcode/session/1D740B64-A08B-420C-80DE-4A77247FAD37/363cffcb-8645-44eb-b5b3-457659a5eb2a/progress?progress=18.2&size=-22&remaining=81323&vdec_packets=23841&vdec_hw_ok=23835&vdec_hw_status=1 (41 live) Signed-in Token (chaosmaker)
    Oct 05, 2017 20:22:59.650 [6824] DEBUG - Completed: [::ffff:127.0.0.1:52622] 206 PUT /video/:/transcode/session/1D740B64-A08B-420C-80DE-4A77247FAD37/363cffcb-8645-44eb-b5b3-457659a5eb2a/progress?progress=18.2&size=-22&remaining=81323&vdec_packets=23841&vdec_hw_ok=23835&vdec_hw_status=1 (41 live) 2ms 342 bytes
    Oct 05, 2017 20:22:59.889 [6652] DEBUG - Streaming Resource: Estimated bandwidth for mtcl6khuu5tpw to be 3556kbps over 8.57s
    Oct 05, 2017 20:23:00.063 [9696] WARN - [PlexforSamsung] [Player.js] - Player Network Error!
    Oct 05, 2017 20:23:00.174 [6820] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
    Oct 05, 2017 20:23:00.175 [6820] DEBUG - Auth: Came in with the master token, authorization succeeded.
    Oct 05, 2017 20:23:00.175 [10212] DEBUG - Request: [::ffff:127.0.0.1:52624 (Loopback)] PUT /video/:/transcode/session/1D740B64-A08B-420C-80DE-4A77247FAD37/363cffcb-8645-44eb-b5b3-457659a5eb2a/progress?progress=18.2&size=-22&remaining=81224&vdec_packets=23842&vdec_hw_ok=23836&vdec_hw_status=1 (40 live) Signed-in Token (chaosmaker)
    Oct 05, 2017 20:23:00.178 [6820] DEBUG - Completed: [::ffff:127.0.0.1:52624] 206 PUT /video/:/transcode/session/1D740B64-A08B-420C-80DE-4A77247FAD37/363cffcb-8645-44eb-b5b3-457659a5eb2a/progress?progress=18.2&size=-22&remaining=81224&vdec_packets=23842&vdec_hw_ok=23836&vdec_hw_status=1 (40 live) 2ms 342 bytes
    Oct 05, 2017 20:23:00.428 [8808] DEBUG - [PlexforSamsung] [Player.js] - Player stopping progress updates
    Oct 05, 2017 20:23:00.431 [8548] WARN - [PlexforSamsung] [Player.js] - Player stop playback NETWORKERROR
    Oct 05, 2017 20:23:00.433 [9684] DEBUG - Request: [::ffff:192.168.0.14:39975 (Allowed Network)] GET /:/timeline?type=video&state=stopped&time=335960&duration=1237716&key=%2Flibrary%2Fmetadata%2F626480&ratingKey=626480&playQueueItemID=186788&playQueueID=11617 (41 live) GZIP Signed-in
    Oct 05, 2017 20:23:00.434 [7908] DEBUG - [PlexforSamsung] [Main.js] - Screensaver reset to 300 seconds
    Oct 05, 2017 20:23:00.436 [9684] DEBUG - Client [mtcl6khuu5tpw] reporting timeline state stopped, progress of 335960/1237716ms for guid=, ratingKey=626480 url=, key=/library/metadata/626480, containerKey=, metadataId=626480
    Oct 05, 2017 20:23:00.437 [2360] DEBUG - Request: [::ffff:192.168.0.14:39977 (Allowed Network)] GET /video/:/transcode/universal/stop?session=mtcl6khuu5tpw (41 live) GZIP Signed-in
    Oct 05, 2017 20:23:00.439 [9904] DEBUG - [PlexforSamsung] [Protoplayer.js] - StopSubtitle Result: [true]
    Oct 05, 2017 20:23:00.439 [1724] DEBUG - Found session GUID of mtcl6khuu5tpw in session start.
    Oct 05, 2017 20:23:00.439 [6824] DEBUG - Completed: [::ffff:192.168.0.14:39977] 200 GET /video/:/transcode/universal/stop?session=mtcl6khuu5tpw (40 live) GZIP 2ms 195 bytes (pipelined: 1)
    Oct 05, 2017 20:23:00.440 [1724] DEBUG - Killing job.
    
  • Frank LoganFrank Logan Members, Plex Pass Posts: 90 Plex Pass
    edited October 2017

    My HT, is also a 2012 model. I have logged in with the pin.

    Here is what you should be able to play natively.

    2012 Samsung HT-E6730W Home Theater
    2012 Samsung UN46ES8000F TV, with attached 2014 Samsung Evolution Kit SEK-2000
    2015 Samsung Galaxy Tab E 9.6
    Kangaroo PC Pro, Windows 10, Plex Media Server, with 2TB Seagate HDD

  • chaosmakerchaosmaker Members, Plex Pass Posts: 537 Plex Pass

    Thanks Frank but I know what my HT can play or not and that is not the question here at all... but you seem to be on a roll posting pdf clippings on this forum :smile:

  • Frank LoganFrank Logan Members, Plex Pass Posts: 90 Plex Pass
    edited October 2017

    Just trying to help if I can. I have all of my Samsung manuals as pdf, and it's quicker than cut and paste from a tablet... a picture is worth a thousand words... lol

    2012 Samsung HT-E6730W Home Theater
    2012 Samsung UN46ES8000F TV, with attached 2014 Samsung Evolution Kit SEK-2000
    2015 Samsung Galaxy Tab E 9.6
    Kangaroo PC Pro, Windows 10, Plex Media Server, with 2TB Seagate HDD

  • chaosmakerchaosmaker Members, Plex Pass Posts: 537 Plex Pass

    @nokdim said:
    Also you can try to upgrade to v2.009 there was this fix:

    Fixed: Direct play on remote servers with an https connection could be transcoded unintentionally.

    I'll try this one later when I get back home - this particular fix wasn't the one that I wanted to try, there was one about specific transcoder flags for newer servers though

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