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Plex not streaming web/apple tv 4

Andy_The_DestroyerAndy_The_Destroyer Posts: 6Members, Plex Pass Plex Pass
edited October 8 in Plex Web App

Plex is not streaming to the web play or apple tv with any movies.

[
{
"type": "info",
"host": "app.plex.tv",
"userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3163.100 Safari/537.36",
"browser": {
"id": "chrome",
"name": "Chrome",
"version": "61.0",
"webkit": true,
"platform": "Windows",
"platformID": "windows",
"platformVersion": "10",
"platformModifierKey": "ctrl"

Answers

  • BigWheelBigWheel Posts: 9,913Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    I removed your web log because none of the bit you included had to do with playback. All we know is you used chrome.

    Please provide the server log at least if you cannot get app log. Be descriptive. nothing happening at all? it is a spinning ball etc.

    Logs > https://support.plex.tv/hc/en-us/articles/201869908-Log-Files
  • Andy_The_DestroyerAndy_The_Destroyer Posts: 6Members, Plex Pass Plex Pass

    When I use the plex app on multiple computers in my home the video streams. The issue is when I play video via plex with the chrome (Version 61.0.3163.100 (Official Build) (64-bit)) through plex.tv or stream with the apptle tv 4 (tvos 11.0) I just get a spinning wheel.

  • Andy_The_DestroyerAndy_The_Destroyer Posts: 6Members, Plex Pass Plex Pass

    It looks like some .mkv files will play and others will not. They just buffer/load and will not launch.

  • tiki-plextiki-plex Posts: 38Members, Plex Pass Plex Pass

    same here. but i even get errors "shaka 1001 network", when trying to play mkvs.
    answers are very welcome

  • Andy_The_DestroyerAndy_The_Destroyer Posts: 6Members, Plex Pass Plex Pass

    Here is the info on an mp4 file that will not stream

    Media

    Video Resolution 720p
    Duration 1:35:46
    Bitrate 2446 kbps
    Width 1280
    Height 692
    Aspect Ratio 1.85
    Container MP4
    Video Frame Rate 24p
    Web Optimized No
    Has 64bit Offsets 0
    Video Profile main
    Title Original
    Part

    Duration 1:35:46
    File 2019 After the Fall of New York.mp4
    Size 1.64 GB
    Container MP4
    Has 64bit Offsets 0
    Web Optimized No
    Video Profile main
    Codec H264
    Bitrate 2121 kbps
    Bit Depth 8
    Chroma Subsampling 4:2:0
    Color Range tv
    Color Space bt709
    Frame Rate 23.976 fps
    Height 692
    Level 4.0
    Profile main
    Ref Frames 4
    Stream Identifier 1
    Width 1280
    Codec AC3
    Channels Stereo
    Bitrate 320 kbps
    Language English
    Audio Channel Layout stereo
    Sampling Rate 48000 Hz
    Stream Identifier 2
    Media

    Video Resolution 720p
    Duration 1:35:46
    Bitrate 2447 kbps
    Width 1280
    Height 692
    Aspect Ratio 1.85
    Container MP4
    Video Frame Rate 24p
    Web Optimized Yes
    Proxy Type 42
    Has 64bit Offsets 0
    Target Custom: Universal TV
    Video Profile main
    Title Custom: Universal TV
    Part

    Duration 1:35:46
    File 2019_ After the Fall of New York (1983).mp4
    Size 1.64 GB
    Container MP4
    Has 64bit Offsets 0
    Web Optimized Yes
    Video Profile main
    Codec H264
    Bitrate 2121 kbps
    Bit Depth 8
    Chroma Subsampling 4:2:0
    Color Range tv
    Color Space bt709
    Frame Rate 23.976 fps
    Height 692
    Level 4.0
    Profile main
    Ref Frames 4
    Stream Identifier 1
    Width 1280
    Codec AC3
    Channels Stereo
    Bitrate 320 kbps
    Language English
    Audio Channel Layout stereo
    Sampling Rate 48000 Hz
    Stream Identifier 2

  • Andy_The_DestroyerAndy_The_Destroyer Posts: 6Members, Plex Pass Plex Pass

    Here is a pdf of the xml for the file.

    Any help here would be great. I would like to be sure that I code my videos correctly when I put them in plex. Shooting for at least 720p with 7.1 surround if possible.

  • BigWheelBigWheel Posts: 9,913Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    That mp4 looks fine. ( shows to be stereo )

    hey the log you provided was the agent log for posters. Play something let it fail than grab the Plex Media Server.log

    what type of computer is your server installed on?

    Logs > https://support.plex.tv/hc/en-us/articles/201869908-Log-Files
  • Andy_The_DestroyerAndy_The_Destroyer Posts: 6Members, Plex Pass Plex Pass

    On the web app I am not getting failure notices. I simply have the golden plex spin of nothing with a screenshot from the film in the background.

    I have my server on a desktop. Specs below

    Windows 10 Pro V. 1607
    Intel Core i7-67000K CPU @ 4GHz
    32 GB RAM
    NVIDIA GeForce GTX 1080

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