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LG WebOS 3.5 cant Play Videos

Hi,
I keep getting an error when trying to play videos via plex on my new LG TV using webOS3.5.
my server is on a Netgear Readynas ARM so not powerful enough to transcode, I have all the settings for streaming to maximum so it should not be trying to transcode on the fly.

Videos play fine on my phone and all other players, various different smart TVs however on my new LG I get the error that the server is not powerful enough to transcode on all my videos.

Any suggestions on how to resolve?
Thanks

Answers

  • moody_bluemoody_blue Posts: 3,080Members, Plex Pass, Plex Ninja Plex Ninja

    Can be due to DNS Rebinding, but to be sure we need PMS logs. Preferrably:

    1. Restart PMS (stop and start)
    2. Reproduce the problem
    3. Obtain logs
    4. Attach them here

    QNAP TS-253A 4G QTS 4.3.4.0435 + PMS 1.11.3.4793 (beta) + QPython2 2.7.12.0 + PlexConnect 0.5-dev-161017

    TV Sony KDL-32V2500 (720p) + aTV3 Rev. A firmware 7.2.2 + Denon AVR-1604 A/V Receiver 5.1 + Harmony Touch

    Portables 1x iPad4, 2x Android phone, 1x Android tablet, 2x PMP on Win10

    No support via PM unless requested by me

  • mandclumandclu Posts: 7Members, Plex Pass Plex Pass

    FWIW I am having the exact same issue, with my new LG TV using webOS3.5. It seems to take an unexpectedly long time to load the assets when the app starts, and with every video the three dots bounce for a while but no video is ever played. Both the server and the TV are on the same network. Tonight I will verify that they are plugged into the same switch.

    If I can't resolve anything using the DNS Prebinding link provided, I will try to attach some logs to this thread.

  • mandclumandclu Posts: 7Members, Plex Pass Plex Pass

    Here's an excerpt of my logs that seemed applicable:

        Jan 21, 2018 07:41:05.572 [0xefe23b40] DEBUG - Request: [192.168.0.195:55090 (Subnet)] POST /playQueues?type=video&uri=library%3A%2F%2Fd83accc6-a5af-4688-89b7-41c25fc54fc5%2Fitem%2F%252Flibrary%252Fmetadata%252F81243&shuffle=0&repeat=0&includeChapters=1 (14 live) GZIP Signed-in Token (mandclu)
        Jan 21, 2018 07:41:05.636 [0xf03ffb40] DEBUG - handleStreamRead code 2: End of file
        Jan 21, 2018 07:41:05.648 [0xf03ffb40] DEBUG - Auth: authenticated user 1 as mandclu
        Jan 21, 2018 07:41:05.649 [0xedd59b40] DEBUG - Request: [192.168.0.195:55094 (Subnet)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=1&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (14 live) GZIP Signed-in Token (mandclu)
        Jan 21, 2018 07:41:05.649 [0xedd59b40] DEBUG - Beginning read from two-way stream.
        Jan 21, 2018 07:41:06.677 [0xefe23b40] DEBUG - PlayQueue: 0 generated IDs compressed down to a 2 byte blob.
        Jan 21, 2018 07:41:06.727 [0xefe23b40] DEBUG - PlayQueue: Start index: 0 End index: 0 Count: 1
        Jan 21, 2018 07:41:06.727 [0xefe23b40] DEBUG - PlayQueue: 1 generated IDs compressed down to a 24 byte blob.
        Jan 21, 2018 07:41:06.986 [0xefe23b40] DEBUG - PlayQueue: Added 1 items in 0.0 sec.
        Jan 21, 2018 07:41:07.356 [0xefe23b40] DEBUG - It took 10.000000 ms to retrieve 175 items.
        Jan 21, 2018 07:41:07.360 [0xefe23b40] DEBUG - We're going to try to auto-select an audio stream for account 1.
        Jan 21, 2018 07:41:07.360 [0xefe23b40] DEBUG - Selecting best audio stream for part ID 279312 (autoselect: 0 language: en)
        Jan 21, 2018 07:41:07.360 [0xefe23b40] DEBUG - We're going to try to auto-select a subtitle.
        Jan 21, 2018 07:41:07.360 [0xefe23b40] DEBUG - Audio Stream: 502595, Subtitle Stream: -1
        Jan 21, 2018 07:41:07.367 [0xf03ffb40] DEBUG - Completed: [192.168.0.195:55090] 200 POST /playQueues?type=video&uri=library%3A%2F%2Fd83accc6-a5af-4688-89b7-41c25fc54fc5%2Fitem%2F%252Flibrary%252Fmetadata%252F81243&shuffle=0&repeat=0&includeChapters=1 (14 live) GZIP 1795ms 8073 bytes (pipelined: 3)
        Jan 21, 2018 07:41:07.733 [0xf0111b40] DEBUG - Auth: authenticated user 1 as mandclu
        Jan 21, 2018 07:41:07.734 [0xee335b40] DEBUG - Request: [192.168.0.195:55090 (Subnet)] GET /video/:/transcode/universal/decision?hasMDE=1&path=%2Flibrary%2Fmetadata%2F81243&mediaIndex=0&partIndex=0&protocol=hls&fastSeek=1&directPlay=0&directStream=1&subtitleSize=100&audioBoost=100&location=lan&session=79ukxjix9vu6jemi39fnm1x8&offset=159&subtitles=burn&copyts=0&Accept-Language=en (13 live) GZIP Signed-in Token (mandclu)
        Jan 21, 2018 07:41:07.939 [0xee335b40] DEBUG - Found session GUID of 79ukxjix9vu6jemi39fnm1x8 in session start.
        Jan 21, 2018 07:41:08.109 [0xee335b40] DEBUG - TranscodeUniversalRequest: using augmented profile HTML TV App
        Jan 21, 2018 07:41:08.110 [0xee335b40] DEBUG - Downloading document http://127.0.0.1:32400/library/metadata/81243?includeBandwidths=1&offset=159&X-Plex-Session-Identifier=2v6h6jtnid7k3xrnr5c5pib7
        Jan 21, 2018 07:41:08.111 [0xee335b40] DEBUG - Auth: authenticated user 1 as mandclu
        Jan 21, 2018 07:41:08.135 [0xee335b40] DEBUG - It took 10.000000 ms to retrieve 175 items.
        Jan 21, 2018 07:41:08.139 [0xee335b40] DEBUG - We're going to try to auto-select an audio stream for account 1.
        Jan 21, 2018 07:41:08.140 [0xee335b40] DEBUG - Selecting best audio stream for part ID 279312 (autoselect: 0 language: en)
        Jan 21, 2018 07:41:08.140 [0xee335b40] DEBUG - We're going to try to auto-select a subtitle.
        Jan 21, 2018 07:41:08.140 [0xee335b40] DEBUG - Audio Stream: 502595, Subtitle Stream: -1
        Jan 21, 2018 07:41:08.150 [0xee335b40] DEBUG - MDE: analyzing media item 279206
        Jan 21, 2018 07:41:08.150 [0xee335b40] DEBUG - MDE: Fantastic Beasts and Where to Find Them (2016): Direct Play is disabled
        Jan 21, 2018 07:41:08.150 [0xee335b40] DEBUG - MDE: Fantastic Beasts and Where to Find Them (2016): media must be transcoded in order to use the hls protocol
        Jan 21, 2018 07:41:08.151 [0xee335b40] DEBUG - MDE: Fantastic Beasts and Where to Find Them (2016): no direct play video profile exists for http/mkv/hevc
        Jan 21, 2018 07:41:08.151 [0xee335b40] DEBUG - MDE: Fantastic Beasts and Where to Find Them (2016): no direct play video profile exists for http/mkv/hevc/aac
        Jan 21, 2018 07:41:08.151 [0xee335b40] DEBUG - Fantastic Beasts and Where to Find Them - video.width limitation applies: 3840 > 1920
        Jan 21, 2018 07:41:08.151 [0xee335b40] DEBUG - MDE: Fantastic Beasts and Where to Find Them (2016): no remuxable profile found, so video stream will be transcoded
        Jan 21, 2018 07:41:08.151 [0xee335b40] DEBUG - Scaled up video bitrate to 56421Kbps based on 4.500000x fudge factor.
        Jan 21, 2018 07:41:08.151 [0xee335b40] DEBUG - Scaled maximum bitrate for resolution reduction to 14105Kbps.
        Jan 21, 2018 07:41:08.712 [0xee335b40] DEBUG - MDE: Fantastic Beasts and Where to Find Them (2016): selected media 0 / 279206
        Jan 21, 2018 07:41:08.713 [0xee335b40] DEBUG - Streaming Resource: Adding session 0xe393ccd4:2v6h6jtnid7k3xrnr5c5pib7 which is using transcoder slot.  Used slots is now 1
        Jan 21, 2018 07:41:08.713 [0xee335b40] DEBUG - Streaming Resource: Added session 0xe393ccd4:2v6h6jtnid7k3xrnr5c5pib7
        Jan 21, 2018 07:41:08.713 [0xee335b40] DEBUG - Streaming Resource: Reached Decision id=81243 codes=(General=1001,Direct play not available; Conversion OK. Direct Play=3000,App cannot direct play this item. Direct play is disabled. Transcode=1001,Direct play not available; Conversion OK.) media=(id=279206 part=(id=279312 decision=transcode container=mpegts protocol=hls streams=(Video=(id=502594 decision=transcode bitrate=14105 encoder=libx264 width=1920 height=800) Audio=(id=502595 decision=copy channels=8 rate=48000))))
        Jan 21, 2018 07:41:08.754 [0xf03ffb40] DEBUG - Completed: [192.168.0.195:55090] 200 GET /video/:/transcode/universal/decision?hasMDE=1&path=%2Flibrary%2Fmetadata%2F81243&mediaIndex=0&partIndex=0&protocol=hls&fastSeek=1&directPlay=0&directStream=1&subtitleSize=100&audioBoost=100&location=lan&session=79ukxjix9vu6jemi39fnm1x8&offset=159&subtitles=burn&copyts=0&Accept-Language=en (13 live) GZIP 1020ms 7595 bytes (pipelined: 4)
        Jan 21, 2018 07:41:09.222 [0xf0111b40] DEBUG - Auth: authenticated user 1 as mandclu
        Jan 21, 2018 07:41:09.223 [0xec911b40] DEBUG - Request: [192.168.0.195:55100 (Subnet)] GET /video/:/transcode/universal/start.m3u8?hasMDE=1&path=%2Flibrary%2Fmetadata%2F81243&mediaIndex=0&partIndex=0&protocol=hls&fastSeek=1&directPlay=0&directStream=1&subtitleSize=100&audioBoost=100&location=lan&session=79ukxjix9vu6jemi39fnm1x8&offset=159&subtitles=burn&copyts=0&Accept-Language=en (14 live) GZIP Signed-in Token (mandclu)
        Jan 21, 2018 07:41:09.223 [0xec911b40] DEBUG - Found session GUID of 79ukxjix9vu6jemi39fnm1x8 in session start.
        Jan 21, 2018 07:41:09.224 [0xec911b40] DEBUG - TranscodeUniversalRequest: using augmented profile HTML TV App
        Jan 21, 2018 07:41:09.225 [0xec911b40] DEBUG - Downloading document http://127.0.0.1:32400/library/metadata/81243?checkFiles=1&includeBandwidths=1&offset=159&X-Plex-Session-Identifier=2v6h6jtnid7k3xrnr5c5pib7
        Jan 21, 2018 07:41:09.226 [0xec911b40] DEBUG - Auth: authenticated user 1 as mandclu
        Jan 21, 2018 07:41:09.248 [0xec911b40] DEBUG - It took 10.000000 ms to retrieve 175 items.
        Jan 21, 2018 07:41:09.543 [0xec911b40] DEBUG - We're going to try to auto-select an audio stream for account 1.
        Jan 21, 2018 07:41:09.543 [0xec911b40] DEBUG - Selecting best audio stream for part ID 279312 (autoselect: 0 language: en)
        Jan 21, 2018 07:41:09.543 [0xec911b40] DEBUG - We're going to try to auto-select a subtitle.
        Jan 21, 2018 07:41:09.544 [0xec911b40] DEBUG - Audio Stream: 502595, Subtitle Stream: -1
        Jan 21, 2018 07:41:09.553 [0xec911b40] DEBUG - Found session GUID of 79ukxjix9vu6jemi39fnm1x8 in session start.
        Jan 21, 2018 07:41:09.554 [0xec911b40] DEBUG - Using session GUID 79ukxjix9vu6jemi39fnm1x8 for new transcode session.
        Jan 21, 2018 07:41:09.554 [0xec911b40] DEBUG - Cleaning directory for session 79ukxjix9vu6jemi39fnm1x8 ()
        Jan 21, 2018 07:41:09.660 [0xf0111b40] DEBUG - Completed: [192.168.0.195:55100] 200 GET /video/:/transcode/universal/start.m3u8?hasMDE=1&path=%2Flibrary%2Fmetadata%2F81243&mediaIndex=0&partIndex=0&protocol=hls&fastSeek=1&directPlay=0&directStream=1&subtitleSize=100&audioBoost=100&location=lan&session=79ukxjix9vu6jemi39fnm1x8&offset=159&subtitles=burn&copyts=0&Accept-Language=en (13 live) GZIP 437ms 457 bytes (pipelined: 1)
        Jan 21, 2018 07:41:09.678 [0xedd59b40] DEBUG - Request: [192.168.0.195:55102 (Subnet)] GET /video/:/transcode/universal/session/79ukxjix9vu6jemi39fnm1x8/base/index.m3u8 (14 live) GZIP Signed-in
        Jan 21, 2018 07:41:09.678 [0xedd59b40] DEBUG - Found session GUID of 79ukxjix9vu6jemi39fnm1x8 in session start.
        Jan 21, 2018 07:41:09.737 [0xedd59b40] DEBUG - Starting a transcode session 79ukxjix9vu6jemi39fnm1x8 at offset -1.0 (state=3)
        Jan 21, 2018 07:41:10.156 [0xedd59b40] DEBUG - [Universal] Using local file path instead of URL: /volume1/video/4K/Fantastic.Beasts.and.Where.to.Find.Them.2016.2160p.4K.UHD.10bit.HDR.BluRay.7.1.x265.HEVC-MZABI.mkv
        Jan 21, 2018 07:41:10.156 [0xedd59b40] DEBUG - TPU: hardware transcoding: zero-copy support not present
        Jan 21, 2018 07:41:10.358 [0xedd59b40] DEBUG - Job running: EAE_ROOT='/volume1/Plex/tmp_transcoding/pms-f59991ad-70a7-48ec-95b7-0a189b48c53f/EasyAudioEncoder' FFMPEG_EXTERNAL_LIBS='/volume1/Plex/Library/Application\ Support/Plex\ Media\ Server/Codecs/b077134-1269-linux-synology-i686/' XDG_CACHE_HOME='/volume1/Plex/Library/Application Support/Plex Media Server/Cache/' XDG_DATA_HOME='/volume1/@appstore/Plex Media Server/Resources/' X_PLEX_TOKEN='xxxxxxxxxxxxxxxxxxxx' '/volume1/@appstore/Plex Media Server/Plex Transcoder' '-codec:0' 'hevc' '-ss' '159' '-i' '/volume1/video/4K/Fantastic.Beasts.and.Where.to.Find.Them.2016.2160p.4K.UHD.10bit.HDR.BluRay.7.1.x265.HEVC-MZABI.mkv' '-filter_complex' '[0:0]scale=w=1920:h=800[0];[0]format=pix_fmts=yuv420p|nv12[1]' '-map' '[1]' '-codec:0' 'libx264' '-crf:0' '16' '-maxrate:0' '14105k' '-bufsize:0' '28210k' '-r:0' '23.975999999999999' '-preset:0' 'veryfast' '-x264opts:0' 'subme=0:me_range=4:rc_lookahead=10:me=dia:no_chroma_me:8x8dct=0:partitions=none' '-force_key_frames:0' 'expr:gte(t,0+n_forced*1)' '-map' '0:1' '-metadata:s:1' 'language=eng' '-codec:1' 'copy' '-copypriorss:1' '0' '-segment_format' 'mpegts' '-f' 'ssegment' '-individual_header_trailer' '0' '-segment_time' '1' '-segment_start_number' '0' '-segment_time_delta' '0.0625' '-segment_list' 'http://127.0.0.1:32400/video/:/transcode/session/79ukxjix9vu6jemi39fnm1x8/0560cb1f-a6bf-4da7-92e8-b8da822a7cfa/seglist' '-segment_list_type' 'csv' '-segment_list_size' '2147483647' '-segment_list_separate_stream_times' '1' '-max_delay' '5000000' '-map_metadata' '-1' '-map_chapters' '-1' 'media-%05d.ts' '-y' '-nostats' '-loglevel' 'quiet' '-loglevel_plex' 'error' '-progressurl' 'http://127.0.0.1:32400/video/:/transcode/session/79ukxjix9vu6jemi39fnm1x8/0560cb1f-a6bf-4da7-92e8-b8da822a7cfa/progress'
        Jan 21, 2018 07:41:18.623 [0xee335b40] DEBUG - Request: [127.0.0.1:44149 (Loopback)] PUT /video/:/transcode/session/79ukxjix9vu6jemi39fnm1x8/0560cb1f-a6bf-4da7-92e8-b8da822a7cfa/progress/stream?index=0&id=0&codec=hevc&type=video (11 live) Signed-in Token (mandclu)
        Jan 21, 2018 07:41:18.623 [0xf0111b40] DEBUG - Completed: [127.0.0.1:44149] 206 PUT /video/:/transcode/session/79ukxjix9vu6jemi39fnm1x8/0560cb1f-a6bf-4da7-92e8-b8da822a7cfa/progress/stream?index=0&id=0&codec=hevc&type=video (11 live) 0ms 227 bytes
        Jan 21, 2018 07:41:18.625 [0xe5bffb40] DEBUG - Request: [127.0.0.1:44150 (Loopback)] PUT /video/:/transcode/session/79ukxjix9vu6jemi39fnm1x8/0560cb1f-a6bf-4da7-92e8-b8da822a7cfa/progress/stream?index=1&id=0&codec=aac&type=audio (11 live) Signed-in Token (mandclu)
        Jan 21, 2018 07:41:18.626 [0xf0111b40] DEBUG - Completed: [127.0.0.1:44150] 206 PUT /video/:/transcode/session/79ukxjix9vu6jemi39fnm1x8/0560cb1f-a6bf-4da7-92e8-b8da822a7cfa/progress/stream?index=1&id=0&codec=aac&type=audio (11 live) 0ms 227 bytes
        Jan 21, 2018 07:41:18.712 [0xee335b40] DEBUG - Request: [127.0.0.1:44151 (Loopback)] PUT /video/:/transcode/session/79ukxjix9vu6jemi39fnm1x8/0560cb1f-a6bf-4da7-92e8-b8da822a7cfa/progress/streamDetail?index=0&id=0&codec=hevc&type=video&profile=Main%2010&width=3840&height=1600&interlaced=0&sar=1:1&level=150&frameRate=23.976 (11 live) Signed-in Token (mandclu)
        Jan 21, 2018 07:41:18.780 [0xf0111b40] DEBUG - Completed: [127.0.0.1:44151] 206 PUT /video/:/transcode/session/79ukxjix9vu6jemi39fnm1x8/0560cb1f-a6bf-4da7-92e8-b8da822a7cfa/progress/streamDetail?index=0&id=0&codec=hevc&type=video&profile=Main%2010&width=3840&height=1600&interlaced=0&sar=1:1&level=150&frameRate=23.976 (11 live) 67ms 227 bytes
        Jan 21, 2018 07:41:18.781 [0xe5bffb40] DEBUG - Request: [127.0.0.1:44152 (Loopback)] PUT /video/:/transcode/session/79ukxjix9vu6jemi39fnm1x8/0560cb1f-a6bf-4da7-92e8-b8da822a7cfa/progress/streamDetail?index=1&id=0&codec=aac&type=audio&profile=LC&language=eng&channels=8&layout=7.1&sampleRate=48000 (11 live) Signed-in Token (mandclu)
        Jan 21, 2018 07:41:18.782 [0xf0111b40] DEBUG - Completed: [127.0.0.1:44152] 206 PUT /video/:/transcode/session/79ukxjix9vu6jemi39fnm1x8/0560cb1f-a6bf-4da7-92e8-b8da822a7cfa/progress/streamDetail?index=1&id=0&codec=aac&type=audio&profile=LC&language=eng&channels=8&layout=7.1&sampleRate=48000 (11 live) 1ms 227 bytes
        Jan 21, 2018 07:41:18.784 [0xec911b40] DEBUG - Request: [127.0.0.1:44153 (Loopback)] PUT /video/:/transcode/session/79ukxjix9vu6jemi39fnm1x8/0560cb1f-a6bf-4da7-92e8-b8da822a7cfa/progress/streamDetail?index=2&id=0&codec=subrip&type=subtitle&language=eng (12 live) Signed-in Token (mandclu)
        Jan 21, 2018 07:41:18.785 [0xf0111b40] DEBUG - Completed: [127.0.0.1:44153] 206 PUT /video/:/transcode/session/79ukxjix9vu6jemi39fnm1x8/0560cb1f-a6bf-4da7-92e8-b8da822a7cfa/progress/streamDetail?index=2&id=0&codec=subrip&type=subtitle&language=eng (11 live) 0ms 227 bytes
        Jan 21, 2018 07:41:18.786 [0xee335b40] DEBUG - Request: [127.0.0.1:44154 (Loopback)] PUT /video/:/transcode/session/79ukxjix9vu6jemi39fnm1x8/0560cb1f-a6bf-4da7-92e8-b8da822a7cfa/progress/streamDetail?index=3&id=0&codec=subrip&type=subtitle&language=eng (11 live) Signed-in Token (mandclu)
        Jan 21, 2018 07:41:18.786 [0xf0111b40] DEBUG - Completed: [127.0.0.1:44154] 206 PUT /video/:/transcode/session/79ukxjix9vu6jemi39fnm1x8/0560cb1f-a6bf-4da7-92e8-b8da822a7cfa/progress/streamDetail?index=3&id=0&codec=subrip&type=subtitle&language=eng (11 live) 0ms 227 bytes
        Jan 21, 2018 07:41:18.787 [0xe5bffb40] DEBUG - Request: [127.0.0.1:44155 (Loopback)] PUT /video/:/transcode/session/79ukxjix9vu6jemi39fnm1x8/0560cb1f-a6bf-4da7-92e8-b8da822a7cfa/progress/streamDetail?index=4&id=0&codec=subrip&type=subtitle&language=eng (11 live) Signed-in Token (mandclu)
        Jan 21, 2018 07:41:18.788 [0xf0111b40] DEBUG - Completed: [127.0.0.1:44155] 206 PUT /video/:/transcode/session/79ukxjix9vu6jemi39fnm1x8/0560cb1f-a6bf-4da7-92e8-b8da822a7cfa/progress/streamDetail?index=4&id=0&codec=subrip&type=subtitle&language=eng (11 live) 0ms 227 bytes
        Jan 21, 2018 07:41:18.883 [0xec911b40] DEBUG - Request: [127.0.0.1:44156 (Loopback)] PUT /video/:/transcode/session/79ukxjix9vu6jemi39fnm1x8/0560cb1f-a6bf-4da7-92e8-b8da822a7cfa/progress?duration=7972.340000 (11 live) Signed-in Token (mandclu)
        Jan 21, 2018 07:41:18.923 [0xedd59b40] DEBUG - Started session successfully: 79ukxjix9vu6jemi39fnm1x8
        Jan 21, 2018 07:41:18.944 [0xedd59b40] DEBUG - HLS: Building an M3U8 for 7814 total seconds with 1 seconds/segment, target duration of 1.
        Jan 21, 2018 07:41:18.944 [0xf03ffb40] DEBUG - Completed: [127.0.0.1:44156] 206 PUT /video/:/transcode/session/79ukxjix9vu6jemi39fnm1x8/0560cb1f-a6bf-4da7-92e8-b8da822a7cfa/progress?duration=7972.340000 (11 live) 61ms 326 bytes
        Jan 21, 2018 07:41:18.970 [0xf03ffb40] DEBUG - Auth: authenticated user 1 as mandclu
        Jan 21, 2018 07:41:18.971 [0xe5bffb40] DEBUG - Request: [192.168.0.195:55090 (Subnet)] GET /:/timeline?hasMDE=1&ratingKey=81243&key=%2Flibrary%2Fmetadata%2F81243&state=buffering&playQueueItemID=10973&time=159000&duration=7972340 (10 live) GZIP Signed-in Token (mandclu)
        Jan 21, 2018 07:41:18.972 [0xe5bffb40] DEBUG - Client [2v6h6jtnid7k3xrnr5c5pib7] reporting timeline state buffering, progress of 159000/7972340ms for guid=, ratingKey=81243 url=, key=/library/metadata/81243, containerKey=, metadataId=81243
        Jan 21, 2018 07:41:19.033 [0xf03ffb40] DEBUG - Completed: [192.168.0.195:55102] 200 GET /video/:/transcode/universal/session/79ukxjix9vu6jemi39fnm1x8/base/index.m3u8 (10 live) GZIP 9355ms 20793 bytes (pipelined: 1)
        Jan 21, 2018 07:41:19.310 [0xf03ffb40] DEBUG - Auth: authenticated user 1 as mandclu
        Jan 21, 2018 07:41:19.310 [0xee335b40] DEBUG - Request: [192.168.0.118:52371 (Subnet)] GET /status/sessions (11 live) TLS GZIP Signed-in Token (mandclu)
        Jan 21, 2018 07:41:19.313 [0xee335b40] DEBUG - [Now] Adding 0 sessions.
        Jan 21, 2018 07:41:19.317 [0xf0111b40] DEBUG - Completed: [192.168.0.118:52371] 200 GET /status/sessions (10 live) TLS GZIP 6ms 470 bytes (pipelined: 1)
        Jan 21, 2018 07:41:19.558 [0xe5bffb40] DEBUG - Play progress on 81243 'Fantastic Beasts and Where to Find Them' - got played 159000 ms by account 1!
        Jan 21, 2018 07:41:19.608 [0xe5bffb40] DEBUG - It took 20.000000 ms to retrieve 175 items.
        Jan 21, 2018 07:41:19.824 [0xec911b40] DEBUG - Request: [192.168.0.195:55104 (Subnet)] GET /video/:/transcode/universal/session/79ukxjix9vu6jemi39fnm1x8/base/00000.ts (10 live) Signed-in
        Jan 21, 2018 07:41:19.952 [0xec911b40] DEBUG - Asked for segment 0 from session.
        Jan 21, 2018 07:41:20.063 [0xee335b40] DEBUG - Request: [127.0.0.1:44157 (Loopback)] PUT /video/:/transcode/session/79ukxjix9vu6jemi39fnm1x8/0560cb1f-a6bf-4da7-92e8-b8da822a7cfa/progress?progress=-115697089984.5&size=-22&remaining=0&vdec_packets=4&speed=-13762508619776.0 (11 live) Signed-in Token (mandclu)
        Jan 21, 2018 07:41:20.068 [0xf0111b40] DEBUG - Completed: [127.0.0.1:44157] 206 PUT /video/:/transcode/session/79ukxjix9vu6jemi39fnm1x8/0560cb1f-a6bf-4da7-92e8-b8da822a7cfa/progress?progress=-115697089984.5&size=-22&remaining=0&vdec_packets=4&speed=-13762508619776.0 (11 live) 7ms 326 bytes
        Jan 21, 2018 07:41:21.192 [0xee335b40] DEBUG - Request: [127.0.0.1:44158 (Loopback)] PUT /video/:/transcode/session/79ukxjix9vu6jemi39fnm1x8/0560cb1f-a6bf-4da7-92e8-b8da822a7cfa/progress?progress=0.0&size=-22&remaining=0&vdec_packets=5&vdec_sw_ok=1&speed=8371512016896.0&vdec_hw_status=0 (10 live) Signed-in Token (mandclu)
        Jan 21, 2018 07:41:21.193 [0xf0111b40] DEBUG - Completed: [127.0.0.1:44158] 206 PUT /video/:/transcode/session/79ukxjix9vu6jemi39fnm1x8/0560cb1f-a6bf-4da7-92e8-b8da822a7cfa/progress?progress=0.0&size=-22&remaining=0&vdec_packets=5&vdec_sw_ok=1&speed=8371512016896.0&vdec_hw_status=0 (10 live) 1ms 326 bytes
        Jan 21, 2018 07:41:22.994 [0xedd59b40] DEBUG - Request: [127.0.0.1:44160 (Loopback)] PUT /video/:/transcode/session/79ukxjix9vu6jemi39fnm1x8/0560cb1f-a6bf-4da7-92e8-b8da822a7cfa/progress?progress=0.0&size=-22&remaining=-1&vdec_packets=8&vdec_sw_ok=4&speed=0.0&vdec_hw_status=0 (11 live) Signed-in Token (mandclu)
        Jan 21, 2018 07:41:23.116 [0xf0111b40] DEBUG - Completed: [127.0.0.1:44160] 206 PUT /video/:/transcode/session/79ukxjix9vu6jemi39fnm1x8/0560cb1f-a6bf-4da7-92e8-b8da822a7cfa/progress?progress=0.0&size=-22&remaining=-1&vdec_packets=8&vdec_sw_ok=4&speed=0.0&vdec_hw_status=0 (10 live) 122ms 326 bytes
        Jan 21, 2018 07:41:23.180 [0xee335b40] DEBUG - Request: [127.0.0.1:44161 (Loopback)] PUT /video/:/transcode/session/79ukxjix9vu6jemi39fnm1x8/0560cb1f-a6bf-4da7-92e8-b8da822a7cfa/progress?progress=0.0&size=-22&remaining=-1&vdec_packets=8&vdec_sw_ok=4&speed=0.0&vdec_hw_status=0 (11 live) Signed-in Token (mandclu)
        Jan 21, 2018 07:41:23.182 [0xf03ffb40] DEBUG - Completed: [127.0.0.1:44161] 206 PUT /video/:/transcode/session/79ukxjix9vu6jemi39fnm1x8/0560cb1f-a6bf-4da7-92e8-b8da822a7cfa/progress?progress=0.0&size=-22&remaining=-1&vdec_packets=8&vdec_sw_ok=4&speed=0.0&vdec_hw_status=0 (10 live) 1ms 326 bytes
    
  • mandclumandclu Posts: 7Members, Plex Pass Plex Pass

    Note that I can play the same file perfectly fine using the native webOS video player (still from Plex using DLNA server) or through XPLAY. It seems to me that the logical conclusion is that the problem is solely within the webOS Plex app.

    I did also adjust the network connection of the TV to make sure it's on the same subnet as the Plex server. It didn't seem to make a difference.

  • SE56SE56 Posts: 1,917Members ✭✭✭✭
    edited January 21

    Looking at your logs,

    6): no direct play video profile exists for http/mkv/hevc

    You have stated that XPlay works , that is obvious the TV can play H.265/hevc

    You will need to add HEVC to your HTML Profile

    TV:(1). LG 65UB950T UHD Smart TV, (2). Hisense 50K3300UW.Receiver Onkyo TX-NR646 Network Receiver, ARC configured. Server: iMac Late 2015, 32Gb Ram, 3.2GHz Intel i5 Skylake processors.Storage: 3 WD External USB3 HDD. Devices: 2 iPad Air 2 connected with AC Wifi Dual Band. Network: Gigabite Ethernet hardwired , 5 outlets with Cat 6 and 2 Ethernet switches, Full Duplex, AVB mode enabled Remotes: Onkyo ios app, Plex ios, LG Magic remote.Speakers: Bowers and Wilkins Floor Standing Fronts and Mordaunt-Short Genie, Centre, 200W Powered Sub & 4 Satellite Surrounds. Configured for 7.1 Channels.

  • JetBerryJetBerry Posts: 2Members

    I am having the exact same issue, with my LG TV using webOS 3.7.0-57307 (dreadlock2-drto). The server and the TV are on the same network, plugged into the same switch.
    It all started after I switched the sound from Stereo to 5.1 and turned off the subtitles. Then I returned Stereo and nothing was played. If i return the sound to 5.1, then the playback goes, but Stereo for me is better. Several times I completely reinstalled Plex Server on my PC, removing the registry keys and files in the user's folder. I Reinstalled Plex on TV, but it did not help. As it seems to me, some files from Plex in the TV's operating system dont deleted.
    sorry for bad english

  • mandclumandclu Posts: 7Members, Plex Pass Plex Pass

    @SE56 said:
    Looking at your logs,

    6): no direct play video profile exists for http/mkv/hevc

    You have stated that XPlay works , that is obvious the TV can play H.265/hevc

    You will need to add HEVC to your HTML Profile

    OK I'm definitely willing to give that a try, but I have no idea how to do that for the player on the TV. Or do you mean on the server? Where would I find the file that needs to be edited?

  • JetBerryJetBerry Posts: 2Members

    My problem was solved. At first, after updating the Plex on the TV, everything remained as before, but then, after selecting "allow direct playback - no" and "allow direct stream - yes", everything worked perfectly.
    To mandklu:
    maybe this path C:\Program Files (x86)\Plex\Plex Media Server\Resources\Profiles\HTML TV App.xml
    editing with "notepad++" or "sublime text 3"

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