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I'm sorry but you don't seem to have any media in your plex server

timdevilletimdeville Posts: 15Members, Plex Pass Plex Pass

Ive just linked up an Echo Dot to my plex library and not having much luck so far.

First it said it had problems connecting to the skill right now, b ut i think that was because my server was running a vpn client. ive disabled that and it kind of work now for some commands.
So saying, "Alexa, ask plex to play music by the chemical brothers" sometimes works, but asking much else I get "I'm sorry but you don't seem to have any media in your plex server"

I obviously do have music and movies indexed and working fine, but Alexa thinks I do not.

Any ideas?

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Answers

  • ShiggsShiggs Posts: 7Members, Plex Pass Plex Pass
    edited October 2017

    I am having the same issue.

  • jfairhamjfairham Posts: 6Members, Plex Pass Plex Pass
    edited October 2017

    Same issue here after upgrading plex server to Version 1.9.4.4325. Wiping skill, deleting device and starting again not helping!!!

    Nvidia Shield as player, PMS on remote server

    Edit, if I ask to suggest something it says no media, if I ask to play something specifically alexa says now playing XXX enjoy the movie, but it doesn't actually play.

  • KungPaoKittiesKungPaoKitties Posts: 1Members

    EXACT same issue here, I am using Plex on Linux Version 1.9.4.4325. Tried wiping the skill, re-enabling it, didn't work. The only commands I actually got to work were pause and play and playback controls when the movie was already playing.

  • jtklockjtklock Posts: 2Members, Plex Pass Plex Pass

    Have the exact same problem, only Alexa is able to find my music library dough.
    But no luck with the Movie Library.
    When asing "Ask Plex... What´s new" She can find all newly added movies. But When trying to play one of these titles, I got "You don´t seems to have anything in your library"

  • marcusdurkan@me.commarcusdurkan@me.com Posts: 7Members, Plex Pass Plex Pass

    Same. I can sometimes get it to tell me whats on deck and then when it asks me what I want to do next I can choose one of those shows. But sometimes it tells me I don’t have any media.

    Hopefully they sort a fix out soon!

  • edmund53edmund53 Posts: 3Members, Plex Pass Plex Pass

    I am having the same problem anyone found the answer ?? Thanks

  • TruegatorguyTruegatorguy Posts: 1Members

    Brand new to PMP since finding out it works with my Alexa (and also since I'm having a DEVIL of a time getting Alexa to play nice with my Kodi -- but THAT'S another story for another day). I'm sorta happy to hear others are having the same issue I am ("no media", when clearly there is). It does appear to only happen with music for me, but I found that if I ask for a specific song, it'll play that BUT ONLY if I phrase it in the manner it's saved in the library. Also, I can't ask it to play a specific artist by name, I had to ask it "to play music by the artist XYZ". For instance, I wanted to hear a specific song by Emmylou Harris. If I ask "Satan's Jewel Crown" it'll play that, but not if I say "Play Satan's Jewel Crown by Emmylou Harris". However, I can ask it "to play music by artist Emmylou Harris", and it will play her catalog. An annoying workaround, and too much work for what should be an easy command. Doesn't recognize the artist "P!nk", but I'm guessing it's because she has an apostrophe in her name because Plex will play a specific song if asked by title.

  • IspyIspy Posts: 13Members ✭✭

    YAWN

    back to using the remote now since 98 percent of the alexa voice commands aren't working and says there is no media.

  • pagnorpagnor Posts: 3Members, Plex Pass Plex Pass

    Same issue. New items found, will play if asked ie " Play IT" but aske for plex to suggest something alexa tells me I have no media. PMS - Windows Player ATV Gen4

  • DessothumbsDessothumbs Posts: 1Members, Plex Pass Plex Pass

    Having the same issue. It will play media if asked for the exact title (movie or song/artist), but replies with the ... you don't seem to have any media... if I try to "play some music" "recommend" etc. I hope to be able to shuffle my library of songs while doing chores (playing video games) etc.

    Thanks for any attention to these bugs.

  • nateritternateritter Posts: 1Members, Plex Pass Plex Pass

    +1 ............................

  • edmund53edmund53 Posts: 3Members, Plex Pass Plex Pass

    Have I missed an answer to this yet :)

  • marcusdurkan@me.commarcusdurkan@me.com Posts: 7Members, Plex Pass Plex Pass
    via Email
    Nope

    Marcus
  • kayakertimkayakertim Posts: 11Members, Plex Pass Plex Pass

    Same problem here. It says I have no media. Very frustrating. I have lots of media

  • iPseudoNymiPseudoNym Posts: 4Members, Plex Pass Plex Pass
    edited November 2017

    Similar issue for me after updating server to 1.9.6.4401

    What is working:

    Asking to play a movie or TV show by title
    Ask Plex what's on deck
    Ask Plex what's new

    Pause
    Play
    Resume
    Stop
    Previous
    Next

    Play music by [artist name]
    Shuffle music by [artist name]
    Play the album [album name]

    What isn't working:

    Asking Plex to play the song [song name] sometimes responds "I'm sorry I couldn't find song xxxx on your Plex Server. You can ask to play something else or ask me to suggest something" (note: when this does occur the song does in fact exist and Can otherwise be played by asking to play songs by the relative artist)

    Asking to suggest anything I get the following response "I'm sorry you don't seem to have any media in your Plex Media Server..."

    Play season 1, episode 2 of [TV show title] "I'm sorry I didn't catch what you wanted to play, try asking again."

  • justdr5justdr5 Posts: 2Members, Plex Pass Plex Pass

    @iPseudoNym said:
    Similar issue for me after updating server to 1.9.6.4401

    What is working:

    Asking to play a movie or TV show by title
    Ask Plex what's on deck
    Ask Plex what's new

    Pause
    Play
    Resume
    Stop
    Previous
    Next

    Play music by [artist name]
    Shuffle music by [artist name]
    Play the album [album name]

    What isn't working:

    Asking Plex to play the song [song name] sometimes responds "I'm sorry I couldn't find song xxxx on your Plex Server. You can ask to play something else or ask me to suggest something" (note: when this does occur the song does in fact exist and Can otherwise be played by asking to play songs by the relative artist)

    Asking to suggest anything I get the following response "I'm sorry you don't seem to have any media in your Plex Media Server..."

    Play season 1, episode 2 of [TV show title] "I'm sorry I didn't catch what you wanted to play, try asking again."

    Good description. Exactly my experience as well.

  • doug415doug415 Posts: 13Members, Plex Pass Plex Pass

    The Alexa/Plex skill seems to suffer from very limited wording. I also can't enable Alexa to just "play music" in general... I get the "you have no media on your server" response, unless I ask for a specific track name or artist. I grouped some tracks by tags ("Ask Plex to play pop music") and tried that, and it didn't work either. This skill needs more work by its progammers.

  • jdads1jdads1 Posts: 1Members, Plex Pass Plex Pass

    I am having the same problem as everyone else. Strange thing is I remember it working very well when it was initially released but haven’t used it in a while and now it doesn’t work at all.

  • fufubarfufubar Posts: 1Members, Plex Pass Plex Pass

    Same issue here. Alexa skill or server seem to need a patch :(
    Would be nice to get some official confirmation that this is a bug...

  • docbillnetdocbillnet Posts: 74Members, Plex Pass Plex Pass
    edited November 2017

    Same issue. I just received an amazon echo today. If I ask it to play a title or what is on deck. But even a simple a command like to open plex will fail with this error.

    Over all this make the alexa plex feature pretty useless, which is the only reason I purchased an echo dot.

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