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Android TV Plex App on Sony Bravia displays gray bars in HDR

travisdeesetravisdeese Posts: 1Members, Plex Pass Plex Pass
edited October 2017 in Android TV & Amazon Fire TV

Hi there,

I have been using the Plex app on my new XBR65X900E and it's been doing great, but I recently tried my first movie with HDR and it produces gray bars once HDR10 kicks in. Here is a link to two pictures I took. https://imgur.com/a/LV6nX

I read that this once happened on the Amazon Android TV app but they fixed it. Is anyone else having this issue and is there any fix coming down the pipeline for this?

Thank you,
-Travis

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Comments

  • prasandjprasandj Posts: 17Members, Plex Pass Plex Pass

    Unfortunately, I'm having the same issue on a XBR65X930D, and XBR65X900C ... both are running Plex 6.7.1.2498

  • cjsnowycjsnowy Posts: 2Members, Plex Pass Plex Pass

    I'm having the same problem. I have the 930e. The grey bars make it unwatchable.

  • Radl25Radl25 Posts: 13Members, Plex Pass Plex Pass

    metoo -> sony X930E -> grey bars

  • gjames2467gjames2467 Posts: 2Members, Plex Pass Plex Pass

    No solutions?

  • Radl25Radl25 Posts: 13Members, Plex Pass Plex Pass

    does not look good :-(

  • treboR2RoberttreboR2Robert Posts: 296Members, Plex Pass Plex Pass

    Any news on this ? It is NOT fixed in the latest release ( 6.13.6 )

    treboR2Robert    AKA    Mr. Grumpy


    PMS ( FreeNAS 9.10.2-U6 ) ( manual jail )    Plex for LG (OLED B7)     Rasplex ( Raspberry Pi 3 model B x2¦ ( Raspberry Pi 2 model B x2 )           

  • dustin_ds3000dustin_ds3000 Posts: 5Members, Plex Pass Plex Pass
    edited February 11

    I'm Also having this issue on my Sony XBR65X900E with the latest release ( 6.13.6 ). If needed i did provide logs attached on this post.

  • sixonessixones Posts: 404Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    Would you be able to grab some logs and a sample that has the issue? On the devices we have tested HDR has been working perfectly, sad to hear you're having issues!

  • dustin_ds3000dustin_ds3000 Posts: 5Members, Plex Pass Plex Pass
    edited February 11

    Was my log file not helpful? I can provide more if needed.

  • treboR2RoberttreboR2Robert Posts: 296Members, Plex Pass Plex Pass

    If i use the plex dlna server and play the files with the android tv apps i get the following results.

    VLC = grey bars

    kodi = black bars
    sonys built in player = black bars

    and obviously grey bars using plex app

    this has been a problem since atleast april 2017 from what i have read.

    there is a thread about it on the sony forums here
    https://community.sony.com/t5/4K-Ultra-HD-TV/Horizontal-grey-bars-on-Sony-4K-TVs/td-p/353610/page/2

    Surely if kodi can display black bars then plex can too.

    I think im taking my xe9305 back anyway and swapping it for a lg e7 so wont affect me much longer, but im quite shocked this has been a problem for atleast 8 months.

    treboR2Robert    AKA    Mr. Grumpy


    PMS ( FreeNAS 9.10.2-U6 ) ( manual jail )    Plex for LG (OLED B7)     Rasplex ( Raspberry Pi 3 model B x2¦ ( Raspberry Pi 2 model B x2 )           

  • treboR2RoberttreboR2Robert Posts: 296Members, Plex Pass Plex Pass

    I tried manually installing the latest nightly of kodi v18 on my xe9305 tonight and...

    the latest nightly displayed grey bars :'(

    i read somewhere that kodi v18 had black bars so i went through loads of the recent nightlys until i found a version with black bars. link is below.

    http://mirrors.kodi.tv/nightlies/android/arm/master/kodi-20180120-67c3ce04-master-armeabi-v7a.apk

    so this one from 20th January 2018 works great with lovely BLACK bars.

    the one from 21st January 2018 does NOT work and anything after this up to the latest nightly also does NOT work, they all display grey bars.

    Maybe this will help someone at plex, fix the grey bars in the plex app ?

    treboR2Robert    AKA    Mr. Grumpy


    PMS ( FreeNAS 9.10.2-U6 ) ( manual jail )    Plex for LG (OLED B7)     Rasplex ( Raspberry Pi 3 model B x2¦ ( Raspberry Pi 2 model B x2 )           

  • Airbuz321Airbuz321 Posts: 5Members ✭✭

    Using Plex for the first time. I also have the grey bars on my 65X930e. Any update? The bars are annoying and ruin the viewing experience. Plex via my Xbox One X on the same tv produces black bars but sadly it has issues playing 4k videos and no HDR.

  • Airbuz321Airbuz321 Posts: 5Members ✭✭

    btw, is there no way for me to edit posts on here?

  • rwofficerwoffice Posts: 137Members, Plex Pass Plex Pass

    @chrisforumz@gmail.com said:
    btw, is there no way for me to edit posts on here?

    Hit the gear icon at the top right of your post.

  • Airbuz321Airbuz321 Posts: 5Members ✭✭

    I got no gear icon visible anywhere.

  • Airbuz321Airbuz321 Posts: 5Members ✭✭

    I changed browsers (from Firefox to Edge) and I now have a gear icon. I'm really starting to loathe Firefox lately, nothing but problems in so many regards. Thanks for the reply. Now back to this gray bar issue......

  • Airbuz321Airbuz321 Posts: 5Members ✭✭

    Ok, suddenly the gear icon is showing in Firefox. Did someone on mods end push a button or something, I'm so confused.

  • dustin_ds3000dustin_ds3000 Posts: 5Members, Plex Pass Plex Pass

    Here is a new log playing two different files. The first file is 3840x2160 and it has black bars. The second file is 3840x1600 with gray bars. then i play the first file again.

  • rwofficerwoffice Posts: 137Members, Plex Pass Plex Pass

    I'm using Firefox, and I have the gear icon. It looks like this:

  • FishInABarrelFishInABarrel Posts: 2Members, Plex Pass Plex Pass

    I have the same problem on my Sony XBR65X850E.

    I can post a short clip if that helps.

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