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New Xbox App - Subtitles stops showing

niklaslarssonniklaslarsson Posts: 32Members ✭✭

On the new XBOX app the subtitles stops showing after a while. It's kinda random, sometimes after 20 sec, sometimes after 2 minutes. But it happens all the time. It is not possbile to see a movie with subtitles with the new app. The old one works great.

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  • buttebutte Posts: 1Members

    Same problem here.
    After new update on xbox, subs dissapear.
    I can get them back, by pressing b and go out of the movie, and then start the movie again.
    But it happens 20 times in one hour, so its not good.

  • anvelopusanvelopus Posts: 1Members

    Are you still investigating ? Do you need help ? Should I order some pizzas ? Do you wanna watch a movie while investigating ? With subtitles.

  • CyteckCyteck Posts: 1Members

    Hi, I have the same issue.

    Is there any way to revert to the previous version of the app while you find a fix?
    Thanks!

  • WilhelmStrokerWilhelmStroker Posts: 1,672Members, Plex Pass Plex Pass

    The sticky known issues thread at the top of this forum has a workaround for this issue.

  • arne.sahlberg@gmail.comarne.sahlberg@gmail.com Posts: 2Members

    This is still a problem for me. Stopped working at some point in October and still a problem. Any progress on fixing it?

  • arne.sahlberg@gmail.comarne.sahlberg@gmail.com Posts: 2Members

    @WilhelmStroker said:
    The sticky known issues thread at the top of this forum has a workaround for this issue.

    I don’t see this mentioned in that thread.

  • MoussaMoussa Posts: 1,530Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    Which server version are you on? There is a fix for a rare subtitle issue in 1.11 which is in Plex Pass preview at the moment that may help with your issue.

  • niklaslarssonniklaslarsson Posts: 32Members ✭✭

    I am on 1.10.1.4602

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