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Direct Play resume\fast forward issue with mkv container

SystemIdleProcessSystemIdleProcess Posts: 2Members, Plex Pass Plex Pass

Player: TCL Roku TV 40FS4610R & 55P607 - Version 5 build 5
Server: Synology NAS - Version 1.9.6.4385-ef7796e43

Issue:
Both players/TVs are using direct play with no transcoding. When I attempt to resume or fast forward on videos using an mkv container it always just goes to the beginning of the video.
This does not occur when using mp4 files.
Not an issue when direct play is disabled.

Tagged:

Answers

  • Junglist0682Junglist0682 Posts: 42Members, Plex Pass Plex Pass

    I am having the same issue and find this very annoying. Before I would be able to resume just fine instead of having to start from the beginning. Would anyone have any information on this?

    MKV containers, Roku 3 and SamSung TV

  • Ironfist1965Ironfist1965 Posts: 4Members ✭✭

    I'm having the same issue as well! This wasn't a problem before. Resuming or fast forwarding results in the video starting over.

  • shopgirl284shopgirl284 Posts: 2,763Members, Plex Pass, Plex Ninja, Forum Moderator Plex Ninja

    You should first review the Read First: Posting Media Playback Issues on Roku thread pinned to the top of the Plex App for Roku forum. That thread provides instructions for determining if your media playback issue is a Plex app for Roku issue, as well as the information to include in your posts to ensure others can help you resolve the issue.

    Without this information, especially the log files, the users who provide support on this forum will not be able to isolate and recreate the cause of your issue, which is necessary to find a solution. (See the "General Help and How To" section of the Forum Community Guidelines)

    Many issues and questions can be resolved by reviewing the Plex Support Documentation
    Providing details about your issue, Plex setup, and including log files are important when when asking for help on the forums.
    See Log Files
    Before posting channel plugin questions or issues, please review the pinned threads at the top of the Channel Plugin forum:
    READ FIRST: Guidelines for Posting Channel Plugin Issues/Questions and Things to Check First
    FAQ for Channel Plugin FAQ

  • Ironfist1965Ironfist1965 Posts: 4Members ✭✭

    @shopgirl284 said:
    You should first review the Read First: Posting Media Playback Issues on Roku thread pinned to the top of the Plex App for Roku forum. That thread provides instructions for determining if your media playback issue is a Plex app for Roku issue, as well as the information to include in your posts to ensure others can help you resolve the issue.

    Without this information, especially the log files, the users who provide support on this forum will not be able to isolate and recreate the cause of your issue, which is necessary to find a solution. (See the "General Help and How To" section of the Forum Community Guidelines)

    Thank you very much for your help. I will do that.

  • SystemIdleProcessSystemIdleProcess Posts: 2Members, Plex Pass Plex Pass

    Not having much luck collecting my Roku logs. Guess I'll just live with it for now or maybe someone else will be able to provide the logs needed.

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