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BUG: audio language not changing

I have a SAMSUNG tv, model code UE40KU6450, serial number 0CKB3HFH800016Z, software version T-JZMDEUC-1201.6, BT-S
My plex version is

I have some video files with two audio languages (russian and english) and I'm not able to change between them. I always have the russian language even when I change it to english.

I've played the files in the Android application and I'm able to change the audio, so I'm assuming that it's tv application problem and not a file problem.

Or am I making something wrong in the tv application?

Thank you.

Best regards,
João Paixão Silva

Best Answer


  • andreasochmikaelaandreasochmikaela Posts: 3Members, Plex Pass Plex Pass

    Won't that hit us with NAS equipment that can't power the transcoding?

  • fastyanfastyan Posts: 3Members, Plex Pass Plex Pass

    Yes it does, I’ve got the same issue on a 2016 ks7000. As a workaround for now I play the video over DLNA directly rather than through plex. Doesn’t effect all videos though for some reason
    Do we have an update on the bug?

  • WEB11WEB11 Posts: 4Members, Plex Pass Plex Pass
    edited November 12

    I have the same problem with my 2014 Samsung smart TV. I have several kids movies with both English and Portuguese. I try to play the Portuguese audio tracks but it insists playing the English track no matter what I do. Some movies are not affected and allow the audio track change. Please fix this.

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