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Sync not working

sfpoofsfpoof Posts: 3Members, Plex Pass Plex Pass

I am running PMS version 1.9.6.4385 on FreeBSD on a ZFS, and for the last few PMS revisions, I have been unable to "Sync" any media. I have tested this with both the Windows client and iPhone application; it simply hangs on "Pending" and a spinning hourglass. When I check the logs I only get the following:

Oct 29, 2017 11:38:07.948 [0x809e36000] INFO - Sync: downloaded 6 sync list(s) with 1 sync items(s): 1 new, 0 updated, 0 deleted
Oct 29, 2017 11:38:09.067 [0x80ba4ef00] INFO - Sync: downloaded 6 sync list(s) with 1 sync items(s): 0 new, 0 updated, 0 deleted

I have tested the Sync feature on both of my clients with another of my PMS servers, and they sync without an issue. I also attempted changing "Transcoder temporary directory" to another path to see if there was something odd without any luck.

Any suggestions?

Answers

  • sfpoofsfpoof Posts: 3Members, Plex Pass Plex Pass

    If I view the Sync status in the web browser, the status is "*** Waiting to be converted"

  • sfpoofsfpoof Posts: 3Members, Plex Pass Plex Pass
    edited October 29

    So after a bunch of searching, I found out the issue. In https://app.plex.tv/desktop#!/status/conversion somehow the "Pause" button was hit. I hit "Resume" and now it works again.

    That button should have an option, persistent, until next restart, X hours.

    It would also be helpful if the button appeared when there wasn't anything to convert, it disappears when there are zero transcodes so you don't see it when you're troubleshooting and adding/removing transcodes.

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