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Plex 2.009 disconnects WiFi

Ian UKIan UK Posts: 55Members, Plex Pass Plex Pass

Hi,

I have a strange bug that seems to stop my Samsung TV's (2014) WiFi from working when using the Plex app.

As with my other bug report (HERE) I only use the Plex Cloud server, and this problem also seems to have occured since the last cloud server update.

Other apps on the TV (Netflix/Amazon/All4/iPlayer etc) all work fine for hours, as soon as I load up Plex it only runs for about 3-5 mins and then hangs, when I check the network - the TV has lost the connection, turning it off and on restores connection but it loses it again as soon as Plex is launched again after about 5 mins.

Plex apps on my Laptop and my Android device continue to work well with no interruptions.

As I mention, my TV works fine with Netflix and Amazon and other apps, but refuses to stay connected with the Plex app since the latest cloud update.

I have tried a factory reset and reinstalled the Plex app but it has made no difference.

Answers

  • chaosmakerchaosmaker Posts: 417Members, Plex Pass Plex Pass

    Stupid question: do you get this with a wired connection too?

  • Ian UKIan UK Posts: 55Members, Plex Pass Plex Pass

    Sadly I can't try a wired connection due to the location of the TV, however it has worked fine using wifi for years, and as I mentioned all other apps on the same TV continue to work correctly, it seems to have only started doing this since the recent Plex Cloud update.

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