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3D playback (MVC frame-packed) not working anymore on 2.009

Da BozzDa Bozz Posts: 14Members, Plex Pass Plex Pass

Hey,

first of all a big thank you @Orca, this app is fantastic!

But, I have a big problem with the new version. Before the update I could play my 3D movies (frame packed MVC m2ts files) without any problems with direct play. Now however, since I updated, most of the time (if not always) playback freezes after a few seconds and the app returns to the movie screen and shows me an error message. This error message seems to be random, because sometimes I get a network error, sometimes no connection to the content server could be established and sometimes it even just says "Status=0".

My hardware:

  • Synology DS916+ with PMS 1.9.7.4441
  • Samsung HT-F5500 (2013) with Plex 2.009

Also, could you provide me a link to the last version before 2.009? If I can't fix this problem I want to downgrade because it's more or less breaking my home cinema if 3D is not working. :(

Best Answer

  • Da BozzDa Bozz Posts: 14Members, Plex Pass Plex Pass
    Accepted Answer

    Hi, thanks for your answer! Unfortunately, I forgot about this thread. The solution to fix this problem was to do the "Samsung dance": Uninstall app, unplug device, wait, plug in again, reinstall and reconfigure. Seems like a config file was corrupted or something.

Answers

  • kopfpilotkopfpilot Posts: 438Members, Plex Pass Plex Pass
    edited April 1

    I just played a 3D MVC m2ts file on Plex for Smarthub 2.009 on a UE48F7000.
    It works fine for me. No freezing of any sorts. Though, the content just had 19Mbits, which is not that much of a challenge for the network connection.

    When playback starts, the TV turns on 3D mode automaticly.
    fun part: with a single press on the remote's 3D button (the old remotes still have that button) you can alternate between the 2D and 3D mode - while 2D disables the googles, 3D reenables them again.

    Problems with remote connection?

    • Does the server have a static-ip and is using a wired connection?
    • Is port forwarding activated in your router and matches the port in PMS->Settings->Remote-Access->Manually enter Port
    • Does the external ip (in PMS) match the wan ip (in router) and is the external port accessible (see: www.canyouseeme.org)?
    • Does the plex.web access work using the url http://remote-ip:32400/web (or the port you specified in your router)?
    • Is Secure conection disabled for troubleshoot? If not:does the router support dns rebind protection and is *.plex.direct excluded?
    • Are any special network configurations involved (Jumbo Frames / IPv6/ VPN / SSH port forwarding / more than a single router or subnet)?
    • Are any Custom server access URLs added?
    • Brand and model of the router?

    What did you try so far (be as specific as you can)?

  • Da BozzDa Bozz Posts: 14Members, Plex Pass Plex Pass
    Accepted Answer

    Hi, thanks for your answer! Unfortunately, I forgot about this thread. The solution to fix this problem was to do the "Samsung dance": Uninstall app, unplug device, wait, plug in again, reinstall and reconfigure. Seems like a config file was corrupted or something.

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