If you have not already, we suggest setting your Plex username to something else rather than email which is displayed on your posts in forum. You can change the username at https://app.plex.tv/desktop#!/account
Welcome to our forums! Please take a few moments to read through our Community Guidelines (also conveniently linked in the header at the top of each page). There, you'll find guidelines on conduct, tips on getting the help you may be searching for, and more!

New issue: On some videos (seems to be MKV format), my ROKU stops playing like video end.

KnightCat83KnightCat83 Posts: 24Members, Plex Pass Plex Pass

I've been using the exact same setup for a couple of years with no issues. Now, I go to watch a show on Plex and about 10 minutes into the show, it stops playing as if we hit the end of the show. It doesn't remember where we stopped, and marks the show as watched. I have to re-launch the show and fast forward to get back to where we were. After that, it starts doing the same thing every few minutes. It seems like the farther I get into the show the faster it stops playing. Oddly, I watched all the way through several shows earlier today on the same device. Both shows I've noticed the issue in are MKV format while the shows I watched earlier were MP4.

I have a massive amount of MKV files and it is strange that this is a new issue on devices that have worked just fine in the past.

Any help is appreciated.

Best Answers

Answers

  • KnightCat83KnightCat83 Posts: 24Members, Plex Pass Plex Pass
    edited November 14

    It looks like I'm getting some sort of EndofStream event:

    11/11/2017 20:59:23.476 INFO Reset idle time using appManager: idle=0
    11/11/2017 20:59:23.477 INFO Starting request: POST http://127.0.0.1:8060/keypress/Lit_%E2%8C%9B (async=true timeout=30)
    11/11/2017 20:59:23.512 INFO Got a 200 from http://127.0.0.1:8060/keypress/Lit_%E2%8C%9B (127.0.0.1) 32ms
    11/11/2017 20:59:23.514 DEBUG Unlock notIdle, total=0, unlocked=false
    11/11/2017 20:59:23.515 DEBUG Delete timer 681:appRequestTimeout from screen=invalid (expired)
    11/11/2017 20:59:24.476 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1311000
    11/11/2017 20:59:25.477 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1312000
    11/11/2017 20:59:26.478 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1313000
    11/11/2017 20:59:26.485 INFO Starting request: GET https://192-168-0-147.d329a750e56544c6be0061f75dd27139.plex.direct:32400/:/timeline?time=1313000&duration=2592341&state=playing&ratingKey=175125&key=%2Flibrary%2Fmetadata%2F175125&guid=com.plexapp.agents.thetvdb%3A%2F%2F72108%2F15%2F7%3Flang%3Den&playQueueItemID=333141 (async=true timeout=30)
    11/11/2017 20:59:26.534 INFO Got a 200 from https://192-168-0-147.d329a750e56544c6be0061f75dd27139.plex.direct:32400/:/timeline?time=1313000&duration=2592341&state=playing&ratingKey=175125&key=%2Flibrary%2Fmetadata%2F175125&guid=com.plexapp.agents.thetvdb%3A%2F%2F72108%2F15%2F7%3Flang%3Den&playQueueItemID=333141 (192.168.0.147) 47ms
    11/11/2017 20:59:26.538 DEBUG Delete timer 682:appRequestTimeout from screen=invalid (expired)
    11/11/2017 20:59:27.479 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1314000
    11/11/2017 20:59:28.480 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1315000
    11/11/2017 20:59:29.427 INFO Starting request: GET https://192-168-0-147.d329a750e56544c6be0061f75dd27139.plex.direct:32400/video/:/transcode/universal/ping?session=596fcbd84087bc1804285e68536efe28 (async=true timeout=30)
    11/11/2017 20:59:29.431 INFO Starting request: GET https://192-168-0-147.d329a750e56544c6be0061f75dd27139.plex.direct:32400/transcode/sessions/596fcbd84087bc1804285e68536efe28 (async=true timeout=30)
    11/11/2017 20:59:29.443 INFO Got a 200 from https://192-168-0-147.d329a750e56544c6be0061f75dd27139.plex.direct:32400/video/:/transcode/universal/ping?session=596fcbd84087bc1804285e68536efe28 (192.168.0.147) 13ms
    11/11/2017 20:59:29.448 DEBUG Delete timer 683:appRequestTimeout from screen=invalid (expired)
    11/11/2017 20:59:29.463 INFO Got a 200 from https://192-168-0-147.d329a750e56544c6be0061f75dd27139.plex.direct:32400/transcode/sessions/596fcbd84087bc1804285e68536efe28 (192.168.0.147) 29ms
    11/11/2017 20:59:29.465 DEBUG --- Transcode Session Info ---
    11/11/2017 20:59:29.466 DEBUG Speed: 37.099998474121094
    11/11/2017 20:59:29.467 DEBUG Throttled: 1
    11/11/2017 20:59:29.468 DEBUG Progress: 100
    11/11/2017 20:59:29.468 DEBUG Video Decision: copy
    11/11/2017 20:59:29.469 DEBUG Audio Decision: transcode
    11/11/2017 20:59:29.470 DEBUG Delete timer 684:appRequestTimeout from screen=6 (expired)
    11/11/2017 20:59:29.481 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1316000
    11/11/2017 20:59:30.483 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1317000
    11/11/2017 20:59:31.483 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1318000
    11/11/2017 20:59:32.484 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1319000
    11/11/2017 20:59:33.485 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1320000
    11/11/2017 20:59:34.487 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1321000
    11/11/2017 20:59:34.488 INFO Reset idle time using appManager: idle=0
    11/11/2017 20:59:34.490 INFO Starting request: POST http://127.0.0.1:8060/keypress/Lit_%E2%8C%9B (async=true timeout=30)
    11/11/2017 20:59:34.525 INFO Got a 200 from http://127.0.0.1:8060/keypress/Lit_%E2%8C%9B (127.0.0.1) 33ms
    11/11/2017 20:59:34.526 DEBUG Unlock notIdle, total=0, unlocked=false
    11/11/2017 20:59:34.528 DEBUG Delete timer 685:appRequestTimeout from screen=invalid (expired)
    11/11/2017 20:59:35.487 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1322000
    11/11/2017 20:59:36.488 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1323000
    11/11/2017 20:59:36.492 INFO Starting request: GET https://192-168-0-147.d329a750e56544c6be0061f75dd27139.plex.direct:32400/:/timeline?time=1323000&duration=2592341&state=playing&ratingKey=175125&key=%2Flibrary%2Fmetadata%2F175125&guid=com.plexapp.agents.thetvdb%3A%2F%2F72108%2F15%2F7%3Flang%3Den&playQueueItemID=333141 (async=true timeout=30)
    11/11/2017 20:59:36.525 INFO Got a 200 from https://192-168-0-147.d329a750e56544c6be0061f75dd27139.plex.direct:32400/:/timeline?time=1323000&duration=2592341&state=playing&ratingKey=175125&key=%2Flibrary%2Fmetadata%2F175125&guid=com.plexapp.agents.thetvdb%3A%2F%2F72108%2F15%2F7%3Flang%3Den&playQueueItemID=333141 (192.168.0.147) 30ms
    11/11/2017 20:59:36.529 DEBUG Delete timer 686:appRequestTimeout from screen=invalid (expired)
    11/11/2017 20:59:37.489 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1324000
    11/11/2017 20:59:38.490 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1325000
    11/11/2017 20:59:39.491 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1326000
    11/11/2017 20:59:40.492 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1327000
    11/11/2017 20:59:41.493 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1328000
    11/11/2017 20:59:42.494 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1329000
    11/11/2017 20:59:43.495 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1330000
    11/11/2017 20:59:44.496 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1331000
    11/11/2017 20:59:45.497 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1332000
    11/11/2017 20:59:45.499 INFO Reset idle time using appManager: idle=0
    11/11/2017 20:59:45.500 INFO Starting request: POST http://127.0.0.1:8060/keypress/Lit_%E2%8C%9B (async=true timeout=30)
    11/11/2017 20:59:45.535 INFO Got a 200 from http://127.0.0.1:8060/keypress/Lit_%E2%8C%9B (127.0.0.1) 32ms
    11/11/2017 20:59:45.536 DEBUG Unlock notIdle, total=0, unlocked=false
    11/11/2017 20:59:45.538 DEBUG Delete timer 687:appRequestTimeout from screen=invalid (expired)
    11/11/2017 20:59:46.499 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1333000
    11/11/2017 20:59:46.506 INFO Starting request: GET https://192-168-0-147.d329a750e56544c6be0061f75dd27139.plex.direct:32400/:/timeline?time=1333000&duration=2592341&state=playing&ratingKey=175125&key=%2Flibrary%2Fmetadata%2F175125&guid=com.plexapp.agents.thetvdb%3A%2F%2F72108%2F15%2F7%3Flang%3Den&playQueueItemID=333141 (async=true timeout=30)
    11/11/2017 20:59:46.549 INFO Got a 200 from https://192-168-0-147.d329a750e56544c6be0061f75dd27139.plex.direct:32400/:/timeline?time=1333000&duration=2592341&state=playing&ratingKey=175125&key=%2Flibrary%2Fmetadata%2F175125&guid=com.plexapp.agents.thetvdb%3A%2F%2F72108%2F15%2F7%3Flang%3Den&playQueueItemID=333141 (192.168.0.147) 40ms
    11/11/2017 20:59:46.553 DEBUG Delete timer 688:appRequestTimeout from screen=invalid (expired)
    11/11/2017 20:59:47.499 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1334000
    11/11/2017 20:59:48.500 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1335000
    11/11/2017 20:59:49.502 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1336000
    11/11/2017 20:59:50.502 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1337000
    11/11/2017 20:59:51.504 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1338000
    11/11/2017 20:59:52.504 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1339000
    11/11/2017 20:59:53.506 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1340000
    11/11/2017 20:59:54.506 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1341000
    11/11/2017 20:59:55.508 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1342000
    11/11/2017 20:59:56.508 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1343000
    11/11/2017 20:59:56.509 INFO Reset idle time using appManager: idle=0
    11/11/2017 20:59:56.511 INFO Starting request: POST http://127.0.0.1:8060/keypress/Lit_%E2%8C%9B (async=true timeout=30)
    11/11/2017 20:59:56.517 INFO Starting request: GET https://192-168-0-147.d329a750e56544c6be0061f75dd27139.plex.direct:32400/:/timeline?time=1343000&duration=2592341&state=playing&ratingKey=175125&key=%2Flibrary%2Fmetadata%2F175125&guid=com.plexapp.agents.thetvdb%3A%2F%2F72108%2F15%2F7%3Flang%3Den&playQueueItemID=333141 (async=true timeout=30)
    11/11/2017 20:59:56.520 DEBUG Queued 1 roUniversalControlEvent events from application with time received
    11/11/2017 20:59:56.547 INFO Got a 200 from http://127.0.0.1:8060/keypress/Lit_%E2%8C%9B (127.0.0.1) 33ms
    11/11/2017 20:59:56.548 DEBUG Unlock notIdle, total=0, unlocked=false
    11/11/2017 20:59:56.550 DEBUG Delete timer 689:appRequestTimeout from screen=invalid (expired)
    11/11/2017 20:59:56.553 INFO Got a 200 from https://192-168-0-147.d329a750e56544c6be0061f75dd27139.plex.direct:32400/:/timeline?time=1343000&duration=2592341&state=playing&ratingKey=175125&key=%2Flibrary%2Fmetadata%2F175125&guid=com.plexapp.agents.thetvdb%3A%2F%2F72108%2F15%2F7%3Flang%3Den&playQueueItemID=333141 (192.168.0.147) 33ms
    11/11/2017 20:59:56.557 DEBUG Delete timer 690:appRequestTimeout from screen=invalid (expired)
    11/11/2017 20:59:57.510 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1344000
    11/11/2017 20:59:58.510 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1345000
    11/11/2017 20:59:59.511 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1346000
    11/11/2017 21:00:00.512 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1347000
    11/11/2017 21:00:01.513 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1348000
    11/11/2017 21:00:02.514 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1349000
    11/11/2017 21:00:03.515 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1350000
    11/11/2017 21:00:04.516 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1351000
    11/11/2017 21:00:05.517 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1352000
    11/11/2017 21:00:06.518 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1353000
    11/11/2017 21:00:06.525 INFO Starting request: GET https://192-168-0-147.d329a750e56544c6be0061f75dd27139.plex.direct:32400/:/timeline?time=1353000&duration=2592341&state=playing&ratingKey=175125&key=%2Flibrary%2Fmetadata%2F175125&guid=com.plexapp.agents.thetvdb%3A%2F%2F72108%2F15%2F7%3Flang%3Den&playQueueItemID=333141 (async=true timeout=30)
    11/11/2017 21:00:06.563 INFO Got a 200 from https://192-168-0-147.d329a750e56544c6be0061f75dd27139.plex.direct:32400/:/timeline?time=1353000&duration=2592341&state=playing&ratingKey=175125&key=%2Flibrary%2Fmetadata%2F175125&guid=com.plexapp.agents.thetvdb%3A%2F%2F72108%2F15%2F7%3Flang%3Den&playQueueItemID=333141 (192.168.0.147) 35ms
    11/11/2017 21:00:06.566 DEBUG Delete timer 691:appRequestTimeout from screen=invalid (expired)
    11/11/2017 21:00:07.519 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1354000
    11/11/2017 21:00:07.520 INFO Reset idle time using appManager: idle=0
    11/11/2017 21:00:07.522 INFO Starting request: POST http://127.0.0.1:8060/keypress/Lit_%E2%8C%9B (async=true timeout=30)
    11/11/2017 21:00:07.557 INFO Got a 200 from http://127.0.0.1:8060/keypress/Lit_%E2%8C%9B (127.0.0.1) 32ms
    11/11/2017 21:00:07.559 DEBUG Unlock notIdle, total=0, unlocked=false
    11/11/2017 21:00:07.561 DEBUG Delete timer 692:appRequestTimeout from screen=invalid (expired)
    11/11/2017 21:00:08.520 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1355000
    11/11/2017 21:00:09.521 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1356000
    11/11/2017 21:00:10.522 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1357000
    11/11/2017 21:00:11.523 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1358000
    11/11/2017 21:00:12.524 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1359000
    11/11/2017 21:00:13.525 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1360000
    11/11/2017 21:00:14.526 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1361000
    11/11/2017 21:00:15.527 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1362000
    11/11/2017 21:00:16.528 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1363000
    11/11/2017 21:00:16.532 INFO Starting request: GET https://192-168-0-147.d329a750e56544c6be0061f75dd27139.plex.direct:32400/:/timeline?time=1363000&duration=2592341&state=playing&ratingKey=175125&key=%2Flibrary%2Fmetadata%2F175125&guid=com.plexapp.agents.thetvdb%3A%2F%2F72108%2F15%2F7%3Flang%3Den&playQueueItemID=333141 (async=true timeout=30)
    11/11/2017 21:00:16.564 INFO Got a 200 from https://192-168-0-147.d329a750e56544c6be0061f75dd27139.plex.direct:32400/:/timeline?time=1363000&duration=2592341&state=playing&ratingKey=175125&key=%2Flibrary%2Fmetadata%2F175125&guid=com.plexapp.agents.thetvdb%3A%2F%2F72108%2F15%2F7%3Flang%3Den&playQueueItemID=333141 (192.168.0.147) 29ms
    11/11/2017 21:00:16.567 DEBUG Delete timer 693:appRequestTimeout from screen=invalid (expired)
    11/11/2017 21:00:17.529 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1364000
    11/11/2017 21:00:18.530 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1365000
    11/11/2017 21:00:18.531 INFO Reset idle time using appManager: idle=0
    11/11/2017 21:00:18.533 INFO Starting request: POST http://127.0.0.1:8060/keypress/Lit_%E2%8C%9B (async=true timeout=30)
    11/11/2017 21:00:18.568 INFO Got a 200 from http://127.0.0.1:8060/keypress/Lit_%E2%8C%9B (127.0.0.1) 33ms
    11/11/2017 21:00:18.569 DEBUG Unlock notIdle, total=0, unlocked=false
    11/11/2017 21:00:18.570 DEBUG Delete timer 694:appRequestTimeout from screen=invalid (expired)
    11/11/2017 21:00:19.532 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1366000
    11/11/2017 21:00:20.533 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1367000
    11/11/2017 21:00:20.580 INFO Measured bandwidth: 26.3 Mbps (26267 kbps)
    11/11/2017 21:00:21.533 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1368000
    11/11/2017 21:00:22.534 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1369000
    11/11/2017 21:00:23.535 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1370000
    11/11/2017 21:00:24.536 DEBUG roVideoPlayer::vropOnProgress: set progress -> 1371000
    11/11/2017 21:00:25.370 WARN roVideoPlayer: Unknown event: 8 msg: 
    11/11/2017 21:00:25.373 DEBUG roVideoPlayer::statusMessage: end of stream
    11/11/2017 21:00:25.376 INFO roVideoPlayer::isFullResult: position -> 1371
    11/11/2017 21:00:25.377 INFO Set item played: Video: NCIS - S15 • E7
    11/11/2017 21:00:25.378 DEBUG Setting screen color to from 0 to 0 for name=Video Player, id=6, type=roScreen, count=3
    11/11/2017 21:00:25.379 DEBUG Setting compositor screen color from 0 to 0
    11/11/2017 21:00:25.380 DEBUG roVideoPlayer::vropShowBackground: visible=true drawAll=true
    11/11/2017 21:00:25.475 INFO Starting request: GET https://192-168-0-147.d329a750e56544c6be0061f75dd27139.plex.direct:32400/video/:/transcode/universal/stop?session=596fcbd84087bc1804285e68536efe28 (async=true timeout=30)
    11/11/2017 21:00:25.476 DEBUG roVideoPlayer::vropOnProgress: set progress -> 2592000
    11/11/2017 21:00:25.480 INFO Starting request: GET https://192-168-0-147.d329a750e56544c6be0061f75dd27139.plex.direct:32400/:/timeline?time=2592000&duration=2592341&state=stopped&ratingKey=175125&key=%2Flibrary%2Fmetadata%2F175125&guid=com.plexapp.agents.thetvdb%3A%2F%2F72108%2F15%2F7%3Flang%3Den&playQueueItemID=333141 (async=true timeout=30)
    11/11/2017 21:00:25.482 DEBUG Paused timer: videoTimeline
    11/11/2017 21:00:25.483 INFO Delete message port: roVideoPlayer
    11/11/2017 21:00:25.524 DEBUG Queued anonymous metrics event: playback:itemend
    11/11/2017 21:00:25.525 DEBUG Flushing 1 metrics events
    11/11/2017 21:00:25.527 INFO Starting request: POST https://analytics.plex.tv/collect/event (async=true timeout=30)
    11/11/2017 21:00:25.529 DEBUG Setting screen color to from 286331391 to 286331391 for name=PostPlay Screen, id=-6, type=roScreen, count=3
    11/11/2017 21:00:25.530 DEBUG Setting compositor screen color from 0 to 286331391
    11/11/2017 21:00:25.531 DEBUG Reset components screen defaults
    11/11/2017 21:00:25.532 DEBUG Initialized text font: 30px bold=true italic=false
    11/11/2017 21:00:25.536 DEBUG Initialized text font: 200px bold=true italic=false
    11/11/2017 21:00:25.540 DEBUG Post Play auto play: enabled=true lastItem=2592341 lastInteraction=1378
    11/11/2017 21:00:25.542 DEBUG Delete timer 375:videoTranscodePing from name=Video Player, id=6, type=roScreen, count=3 (pushScreen)
    11/11/2017 21:00:25.543 DEBUG Delete timer 196:videoTimeline from name=Video Player, id=6, type=roScreen, count=3 (pushScreen)
    11/11/2017 21:00:25.544 DEBUG Queued anonymous metrics event: client:view
    11/11/2017 21:00:25.545 DEBUG Pushing screenID -6 onto stack - PostPlay Screen, total screens:4
    11/11/2017 21:00:25.547 INFO Starting request: GET https://192-168-0-147.d329a750e56544c6be0061f75dd27139.plex.direct:32400/hubs/metadata/175125/postplay (async=true timeout=30)
    11/11/2017 21:00:25.551 INFO Got a 200 from https://192-168-0-147.d329a750e56544c6be0061f75dd27139.plex.direct:32400/video/:/transcode/universal/stop?session=596fcbd84087bc1804285e68536efe28 (192.168.0.147) 74ms
    11/11/2017 21:00:25.553 DEBUG Delete timer 695:appRequestTimeout from screen=invalid (expired)
    11/11/2017 21:00:25.562 INFO Got a 200 from https://192-168-0-147.d329a750e56544c6be0061f75dd27139.plex.direct:32400/:/timeline?time=2592000&duration=2592341&state=stopped&ratingKey=175125&key=%2Flibrary%2Fmetadata%2F175125&guid=com.plexapp.agents.thetvdb%3A%2F%2F72108%2F15%2F7%3Flang%3Den&playQueueItemID=333141 (192.168.0.147) 79ms
    11/11/2017 21:00:25.565 DEBUG Delete timer 696:appRequestTimeout from screen=invalid (expired)
    11/11/2017 21:00:25.878 INFO Got a 200 from https://192-168-0-147.d329a750e56544c6be0061f75dd27139.plex.direct:32400/hubs/metadata/175125/postplay (192.168.0.147) 329ms
    11/11/2017 21:00:25.892 DEBUG Initialized glyph font: 18px
    11/11/2017 21:00:25.897 DEBUG Initialized glyph font: 26px
    11/11/2017 21:00:25.919 DEBUG Deactivate ComponentsScreen Video Player: clear components, texture manager, and custom fonts
    11/11/2017 21:00:25.920 DEBUG Reset texture manager
    11/11/2017 21:00:25.921 DEBUG Cancel pending textures
    11/11/2017 21:00:25.923 INFO Running garbage collector
    11/11/2017 21:00:25.963 INFO Finished running garbage collector
    11/11/2017 21:00:25.965 DEBUG Setting screen color to from 0 to 0 for name=Video Player, id=6, type=roScreen, count=4
    11/11/2017 21:00:25.966 DEBUG Setting compositor screen color from 286331391 to 0
    11/11/2017 21:00:25.968 DEBUG roVideoPlayer::vropShowBackground: visible=true drawAll=true
    11/11/2017 21:00:25.982 INFO Starting request: GET https://192-168-0-147.d329a750e56544c6be0061f75dd27139.plex.direct:32400/video/:/transcode/universal/stop?session=596fcbd84087bc1804285e68536efe28 (async=true timeout=30)
    11/11/2017 21:00:25.984 DEBUG Paused timer: videoTimeline
    11/11/2017 21:00:26.169 DEBUG Determined shiftable items: onscreen=5, offScreen=2
    11/11/2017 21:00:26.170 DEBUG Determined shiftable items: onscreen=5, offScreen=2
    11/11/2017 21:00:26.171 DEBUG Cancel pending textures
    11/11/2017 21:00:26.172 DEBUG shift components by: 411,0
    11/11/2017 21:00:26.200 DEBUG Delete timer 699:appRequestTimeout from screen=invalid (expired)
    11/11/2017 21:00:26.202 DEBUG Delete timer 698:appLoadingModal from screen=invalid (expired)
    11/11/2017 21:00:26.204 INFO Got a 200 from https://192-168-0-147.d329a750e56544c6be0061f75dd27139.plex.direct:32400/video/:/transcode/universal/stop?session=596fcbd84087bc1804285e68536efe28 (192.168.0.147) 221ms
    11/11/2017 21:00:26.206 DEBUG Delete timer 701:appRequestTimeout from screen=invalid (expired)
    11/11/2017 21:00:26.305 INFO Got a 200 from https://analytics.plex.tv/collect/event (54.154.215.93) 777ms
    11/11/2017 21:00:26.306 DEBUG Delete timer 697:appRequestTimeout from screen=invalid (expired)
    11/11/2017 21:00:27.060 DEBUG Delete timer 34:drawAllTimer from screen=invalid (expired)
    11/11/2017 21:00:48.754 INFO Accepted connection @192.168.0.139:51925
    11/11/2017 21:00:48.755 INFO Request GET '/logs' @192.168.0.139:51925
    
  • hike77hike77 Posts: 10Members, Plex Pass Plex Pass
    edited November 12

    I am having the exact same issue, Running latest Beta of Plex Server and Latest Plex Preview App on the Roku. Shows are cutting off with like 2 min left, used to happen sporadically now it is on every one.

    I have even checked the Episodes and they are complete. And playback without issue with other apps.

  • funtekfuntek Posts: 1Members, Plex Pass Plex Pass

    Came here to post the same thing. Only happens on my Roku. Other players are unaffected. Also on the latest beta PMS. Just the normal Plex Roku app tho

  • Spammed.AlotSpammed.Alot Posts: 5Members, Plex Pass Plex Pass

    Same issue. Only on the Roku and started (I think) on 11.10.2017, give or take about 12 hours.

  • EmmaBestEmmaBest Posts: 8Members, Plex Pass Plex Pass

    I've had the same maddening problem for a few days now, getting it on both my Roku devices since the server update. No problems watching through my browser or on my iPad. Roku is my main device for watching though, and right now I can't actually watch anything without the episode "ending" every 30-120 seconds.

  • KnightCat83KnightCat83 Posts: 24Members, Plex Pass Plex Pass

    @sa2000 said:
    As mentioned there is an issue with 1.9.7.4441 beta release which is affecting roku and chromecast streaming of mkv files and ending the playback a minute or so before the end

    This is not an accurate description of the issue, so I want to make sure it's not just getting clumped in with an existing issue. It plays fine for about 20-25 (out of approx. 45) minutes and then acts as if the end of file is reached. If you go back and fast forward to the spot at which you left off, it starts to happen more and more often as you near the end of the file.

  • sa2000sa2000 Posts: 29,202Members, Plex Pass, Plex Ninja, Plex Team Member Plex Team Member
    edited November 12

    @KnightCat83 said:

    @sa2000 said:
    As mentioned there is an issue with 1.9.7.4441 beta release which is affecting roku and chromecast streaming of mkv files and ending the playback a minute or so before the end

    This is not an accurate description of the issue, so I want to make sure it's not just getting clumped in with an existing issue. It plays fine for about 20-25 (out of approx. 45) minutes and then acts as if the end of file is reached. If you go back and fast forward to the spot at which you left off, it starts to happen more and more often as you near the end of the file.

    Please could you provide the server logs that go with the client app log that you pasted earlier in this thread and will have a look

    Please attach full log files - easiest to attach the zip. If you no longer have the server logs, please recreate the issue and attach both sets of logs. For the roku, save to text file and attach rather than paste

    https://support.plex.tv/hc/en-us/articles/201643703-Reporting-issues-with-Plex-Media-Server
    https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files

    Help given free on forums.            Fee-Based Personal Support & Help.        

    _______________________________________________________________________________________

    Plex Support Information              Troubleshooting               FAQs

    Plex Media Server:   Reporting Issues        Plex Web App: Debug Log    Plex Apps: Support pages and Logs    Logs: All Logs

    For list of 3rd party programs and malware / adware crashing Plex Media Server and mswsock.dll on windows, see Repeated crashing of Plex Media Server on Windows
     
  • csyzrcsyzr Posts: 8Members ✭✭

    here, i'll include my personal logs since I am also facing the same issue

  • KnightCat83KnightCat83 Posts: 24Members, Plex Pass Plex Pass

    @sa2000 said:
    Please attach full log files - easiest to attach the zip. If you no longer have the server logs, please recreate the issue and attach both sets of logs. For the roku, save to text file and attach rather than paste

    https://support.plex.tv/hc/en-us/articles/201643703-Reporting-issues-with-Plex-Media-Server
    https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files

    I recreated the issue this morning. Logs are attached.

  • phillipsoasisphillipsoasis Posts: 8Members, Plex Pass Plex Pass
    via Email
    I have the same problem, and I solved it my converting the mkv files to mp4
    files. Take a look at ffmpeg for details. From the command line for most
    files, ffmpeg -i video.mkv new_video.mp4 will do the trick.

    Mark
  • hike77hike77 Posts: 10Members, Plex Pass Plex Pass
    edited November 13

    Yes, there are ways around it but doesn't make sense to change 400+ items from MKV to MP4 just to stop this, hopefully there will be a patch soon.

    I can't say with 100% but forcing the Roku player to use HLS and disabling autoplay seems to have helped vs leaving it on auto format. Am going to try re-enabling autoplay and see if it still works.

  • sa2000sa2000 Posts: 29,202Members, Plex Pass, Plex Ninja, Plex Team Member Plex Team Member

    @KnightCat83 said:

    @sa2000 said:
    As mentioned there is an issue with 1.9.7.4441 beta release which is affecting roku and chromecast streaming of mkv files and ending the playback a minute or so before the end

    This is not an accurate description of the issue, so I want to make sure it's not just getting clumped in with an existing issue. It plays fine for about 20-25 (out of approx. 45) minutes and then acts as if the end of file is reached. If you go back and fast forward to the spot at which you left off, it starts to happen more and more often as you near the end of the file.

    please could you try with the hotfix release in case it was the same issue

    Plex Pass Beta Release 1.9.7.4460

    If problem persists please let me have fresh logs from roku and server for the new version
    Thanks

    Help given free on forums.            Fee-Based Personal Support & Help.        

    _______________________________________________________________________________________

    Plex Support Information              Troubleshooting               FAQs

    Plex Media Server:   Reporting Issues        Plex Web App: Debug Log    Plex Apps: Support pages and Logs    Logs: All Logs

    For list of 3rd party programs and malware / adware crashing Plex Media Server and mswsock.dll on windows, see Repeated crashing of Plex Media Server on Windows
     
  • KnightCat83KnightCat83 Posts: 24Members, Plex Pass Plex Pass

    @sa2000 said:
    please could you try with the hotfix release in case it was the same issue

    Plex Pass Beta Release 1.9.7.4460

    If problem persists please let me have fresh logs from roku and server for the new version
    Thanks

    Did a test play this morning on the new release and was unable to replicate the issue. Thanks!

  • hike77hike77 Posts: 10Members, Plex Pass Plex Pass

    Good to hear, and Thanks to Plex Team for quickly addressing the issue.

Sign In or Register to comment.