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PS4 App not playing movies any longer

ar0nicar0nic Posts: 17Members, Plex Pass Plex Pass

It seems to be getting worse and worse, but I keep getting errors while trying to play movies from my synology nas.

"There was a problem playing this item.
there was a problem playing this item.
error: 'undefined' code: '-2140536828"

Movies that I know worked at one point are no longer playing. I'm not having an issue with my iPhone, so I don't think it's the media. Really at a loss and frustrated. Thank you ahead of time for the help.


  • ar0nicar0nic Posts: 17Members, Plex Pass Plex Pass

    It seems like nothing will play anymore. Has nobody any thoughts or ideas? I don't know where to begin troubleshooting for myself so anything would be helpful at this point. Thank you.

  • ar0nicar0nic Posts: 17Members, Plex Pass Plex Pass

    Does anyone have another course of action to get this fixed? Is there an email address I should write to? Anything?

  • TsabusTsabus Posts: 1Members

    Hi! My problem is the same. I noticed that, if I turn off subtitles the movie start playing. But I need subtitles because I am not English, so.... I don't know. Did you use subtitles or not? It's a problem for me too. I changed to Apple tv there is everything fine, so the media is okay and the server too I think. But I am not a developer so I don't know.

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