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The Plex Sync Functionality Thread

Tbonesteak4dinnerTbonesteak4dinner Posts: 20Members, Plex Pass Plex Pass

Hello everyone,
I wanted to create a central resource for people waiting for the issues with Plex Sync to be cleared up. I will keep posting back if nothing else just so this thread sticks around. Everybody has a different use case, but there's an underlying theme that Sync works sometimes and other times not at all. Since this is a paid feature and also fairly essential functionality for a lot of us, I feel it should be a priority to at least get it to a functional state.

My use case: I have a music library of about 6,000 items taking up about 88GB that I want to sync in Original quality. I have both a phone and tablet with ample room to store this information. I don't want to use my data plan to stream lossless content all the time, nor do I want to actively manage what I'm syncing every day. I'm looking for a consistent media experience across all of my devices, simply mirroring one another.

Currently: Plex will sync the first 20GB of items begrudgingly; I do need to restart both PMS and the App multiple times. After that it keeps ticking down the amount of files remaining without transferring a single one. All files are compatible with my devices. PMS and the Android App are fully up to date. There are no communication or permissions issues in my network.

Expected Use: Plex should have no issues syncing as many items as you have space for.

I don't mean to be harsh, and I've used Plex for years and really enjoyed it. However, the idea of syncing content between devices is older than iTunes and I don't see a reason why it shouldn't be functional in Plex regardless of use case. As a company Plex has been really good about addressing functionality issues, at least in my case, so I have no doubt this will be addressed. It's just a little surprising that it hasn't been yet.

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Answers

  • epgulbrandsenepgulbrandsen Posts: 27Members, Plex Pass Plex Pass

    Commenting to be notified about updates. I've resorted to syncing my audio by artist, instead of the entire library, and that allows me to get the content on my device. My issue, however, is that even though the content is on my device, the files get "lost" according to my "local and synced content" section, even though when I switch to my server, I see the audio files with the "download" arrow to signify that the content is also local. I can start playing the files, then turn off all radios, and the music keeps playing, further signifying that the music is local.

  • mcouvillmcouvill Posts: 16Members, Plex Pass Plex Pass

    I've given up on Sync working. Been a long time Plex user and supporter (one of the original life time guys back when it was really cheap) and sync has seldom, if ever, worked consistently enough to be useful. I am now faced with the ever so not helpful message of "There was an error processing this file." which tells me nothing about why it isn't working. For functionality that is essentially file copying not to work after so long is just pathetic.

  • Tbonesteak4dinnerTbonesteak4dinner Posts: 20Members, Plex Pass Plex Pass

    @mcouvill said:
    I've given up on Sync working. Been a long time Plex user and supporter (one of the original life time guys back when it was really cheap) and sync has seldom, if ever, worked consistently enough to be useful. I am now faced with the ever so not helpful message of "There was an error processing this file." which tells me nothing about why it isn't working. For functionality that is essentially file copying not to work after so long is just pathetic.

    I don't know if this will help in your case, but when faced with a similar issue I needed to go into the server logs and find out why the files were erroring out. For me, I needed to add a couple of missing direct play profiles to the Android.xml and otherwise convert files that were incompatible natively with my device. Each android device has different supported audio/video formats, but the biggest thing to note here is that the standard supported Android audio/video formats are not all included in the Plex Android.xml and will need to be added manually. If your device is fancy and includes extended support for other non-standard audio/video formats, those will be missing for sure.

    With all of that said, even when correcting all of my errors, Sync is still not functional and loses track of where it is in the transfer. So it may not even be worth it to correct these things right now unless you use very small playlists. :/

  • mrmeesmrmees Posts: 3Members, Plex Pass Plex Pass

    Sync has always been trash, made exponentially worse by the lack of information it provides. I think it honestly needs a rework from the ground up (maybe including the ability to sync between servers!). Whatever they're using now is incredibly unreliable.

  • NaakiNaaki Posts: 1Members, Plex Pass Plex Pass

    I am really sorry that I didn't know sync doesn't work before I paid for a subscription...

  • oztikoztik Posts: 5Members, Plex Pass Plex Pass

    Long time plex user and lifetime plex pass holder. Really disappointed that they have essentially abandoned sync functionality and all inquiries go unanswered.

  • Tbonesteak4dinnerTbonesteak4dinner Posts: 20Members, Plex Pass Plex Pass

    Just a little bump. I'd like to keep this as visible as possible until we have a solution or a game plan of some kind.

  • jstintonjstinton Posts: 2Members, Plex Pass Plex Pass

    Thanks for the update. It seems there has been no “official” response or acknowledgement from Plex for the sync problem or has there been?

  • SORANYSORANY Posts: 7Members, Plex Pass Plex Pass

    for serious, fix this ****.

  • marcelhehlemarcelhehle Posts: 339Members, Plex Pass Plex Pass

    Sync never ever, since 2015 (!!!), worked reliably for me. It's just another half-baked feature waiting to be completed.

  • Tbonesteak4dinnerTbonesteak4dinner Posts: 20Members, Plex Pass Plex Pass

    @jstinton said:
    Thanks for the update. It seems there has been no “official” response or acknowledgement from Plex for the sync problem or has there been?

    There was, I need to dig out a link for the thread. They went through multiple users' logs. The Plex rep seemed a little frustrated by the end of it, but he let the people in the thread know it that they were working on it. At this point I'd like to take the rep at their word and hope that it's being addressed.

  • mustangfreakmustangfreak Posts: 1Members, Plex Pass Plex Pass

    I guess i am not the only one having synchronization issues. I even added songs to my Google drive, linked the account and i am still unable to see my songs from Google Drive and my PC (server). I paid for the pass. I wanted to have full access so i can record channels and all but if i cant sync what is the point.

  • captcurrentcaptcurrent Posts: 13Members, Plex Pass Plex Pass

    I have been virtually unable to upload ANY photos to my Photosync Status justs shopws upload.. after three days!!! I know my internet is slow but.. I am also amazed by no feedback from Plex. More and more they seem like "take your money" and run..

  • Tbonesteak4dinnerTbonesteak4dinner Posts: 20Members, Plex Pass Plex Pass
    edited December 2017

    It's definitely not intentional, I'm guessing it's just something that the development team wasn't expecting to focus on. Plex is a streaming app, but sync will always be necessary for anything media based. Content size and quality will outpace network bandwidth for a long time. And yes, there are still places that we visit or vacation to that have zero internet connectivity at all.

    For myself I'm just trying to keep a positive attitude about it. Whether I'm mad or not will not affect the time it takes for Plex to sort out the sync feature. ;) Until then, I'll just have a sad and lonely 256GB SD card sitting in my phone...poor guy.

  • Bazzu85Bazzu85 Posts: 64Members, Plex Pass Plex Pass

    in the past month I'm having many sync issue..
    specifically.. I have 5 show in sync and when I add new item plex convert and sync with device..
    sometimes in the device the item is marked as not watched (correctly) but the file is not present..
    I have to delete the show sync record and re-add this..

  • greg@mazin.netgreg@mazin.net Posts: 9Members, Plex Pass Plex Pass

    Sync functionality is utterly broken in numerous ways for me too, in all the ways reported here. It has been broken for literally years.

    I really hope there is an alternative to Plex someday, where the developers actually 1) care about and offer ways to provide feedback that is actually matters and 2) implement competent QA.

    It is rather clear to me that software quality and communication are not priorities at Plex. Plex Pass is meaningless if the features it supposedly provides don't actually work. They don't care; they have our money. The numerous false promises over the years to improve prove to me that this will never change in a meaningful way.

  • filippo333filippo333 Posts: 34Members, Plex Pass Plex Pass
    edited December 2017

    @greg@mazin.net said:
    Sync functionality is utterly broken in numerous ways for me too, in all the ways reported here. It has been broken for literally years.

    I really hope there is an alternative to Plex someday, where the developers actually 1) care about and offer ways to provide feedback that is actually matters and 2) implement competent QA.

    It is rather clear to me that software quality and communication are not priorities at Plex. Plex Pass is meaningless if the features it supposedly provides don't actually work. They don't care; they have our money. The numerous false promises over the years to improve prove to me that this will never change in a meaningful way.

    They actually do care... about the iOS version at least. I'd go as far as saying it's near flawless in terms of sync, speed and level of polish.

    The Android version is a completely different story; the amount of problems I can list with sync alone would normally make me laugh out loud. Only it's been years in the making and any normal developers would have fixed these issues a very long time ago; small bugs are understandable but these are deal breaking issues for Plex Pass owners. As far as I'm concerned, the Sync and streaming functionality of the Android app need to be completely re-written from scratch given how unreliable/completely broken they are.

  • marcelhehlemarcelhehle Posts: 339Members, Plex Pass Plex Pass

    @greg@mazin.net said:
    They actually do care... about the iOS version at least. I'd go as far as saying it's near flawless in terms of sync, speed and level of polish.

    I'm using the IOS version ... and it's buggy AF! More than 50% of the times I'm syncing content it ends in an error.
    So, if the IOS version is "the loved one", then this tells us a lot about what that means for the devs.

    Sync on IOS is a discgrace!!! I can hardly believe that it's worse on other platforms. It can't get any worse than this.

  • mdnitoilmdnitoil Posts: 390Members, Plex Pass Plex Pass

    I was having a bunch of trouble using sync with an SD card, but figured out what I was doing wrong. the OS formatted the SD card as fat32, which means no files larger than 4 GB. I had my video sync settings too high, resulting in files larger than 4 GB. Once I turned that down, sync started behaving for me. It's not great, but at least it's functional.

  • badrobotbadrobot Posts: 21Members, Plex Pass Plex Pass

    Plex Ubuntu connected to local storage - Works fine
    Plex OS X connected to local storage - Works fine
    Plex Ubuntu connected through samba and afp - Hangs at waiting to coverts. Then randomly goes through

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