If you have not already, we suggest setting your Plex username to something else rather than email which is displayed on your posts in forum. You can change the username at https://app.plex.tv/desktop#!/account
Welcome to our forums! Please take a few moments to read through our Community Guidelines (also conveniently linked in the header at the top of each page). There, you'll find guidelines on conduct, tips on getting the help you may be searching for, and more!

Plex Addon on Kodi doesn't work

Random_JerkRandom_Jerk Posts: 20Members, Plex Pass Plex Pass

Hi. I'm having major issues with Plex Addon on Kodi. The Addon version is 0.1.3 with Kodi version being 17.6 running on Mint 18.2 machine. When I get into Plex on Kodi, the plugin is not able to connect to my online servers. Even if it does, it doesn't show any of the movie thumbnails. When I try to play a movie, it either goes blank or throws an error saying something like Plex playback failed. The Plex server I'm trying to run is 1.9.6.xxx, running on a Linux Mint 18.2 machine too.

Attached are the relevant Kodi logs, screenshots and inxi details of the machine.

System: Host: srikar-Precision-5520 Kernel: 4.13.8-041308-generic x86_64 (64 bit) Desktop: Cinnamon 3.4.6 Distro: Linux Mint 18.2 Sonya Machine: System: Dell (portable) product: Precision 5520 Mobo: Dell model: 0R6JFH v: A00 Bios: Dell v: 1.3.4 date: 06/08/2017 CPU: Quad core Intel Core i7-7820HQ (-HT-MCP-) cache: 8192 KB clock speeds: max: 3900 MHz 1: 2900 MHz 2: 2900 MHz 3: 2900 MHz 4: 2900 MHz 5: 2900 MHz 6: 2900 MHz 7: 2900 MHz 8: 2900 MHz Graphics: Card-1: Intel Device 591b Card-2: NVIDIA Device 13b6 Display Server: X.Org 1.18.4 driver: nvidia Resolution: 3840x2160@30.00hz GLX Renderer: Quadro M1200/PCIe/SSE2 GLX Version: 4.5.0 NVIDIA 384.90 Audio: Card Intel Device a171 driver: snd_hda_intel Sound: ALSA v: k4.13.8-041308-generic Network: Card-1: Qualcomm Atheros QCA6174 802.11ac Wireless Network Adapter IF: N/A state: N/A mac: N/A Card-2: Atheros IF: null-if-id state: N/A speed: 12 Mbps duplex: N/A mac: N/A Drives: HDD Total Size: 250.1GB (58.1% used) ID-1: /dev/nvme0n1 model: N/A size: 512.1GB ID-2: USB /dev/sda model: Portable_SSD_T5 size: 250.1GB Partition: ID-1: / size: 38G used: 14G (40%) fs: ext4 dev: /dev/sda1 ID-2: /home size: 176G used: 107G (64%) fs: ext4 dev: /dev/sda6 ID-3: swap-1 size: 16.98GB used: 0.00GB (0%) fs: swap dev: /dev/dm-0 RAID: No RAID devices: /proc/mdstat, md_mod kernel module present Sensors: System Temperatures: cpu: 46.0C mobo: N/A gpu: 46C Fan Speeds (in rpm): cpu: N/A Info: Processes: 301 Uptime: 7:35 Memory: 12137.3/15580.2MB Client: Shell (bash) inxi: 2.2.35

Can someone please help in addressing this issue for me?

Tagged:

Answers

  • Proteus 12Proteus 12 Posts: 4Members ✭✭

    Have you tried to optimize your database?

  • Random_JerkRandom_Jerk Posts: 20Members, Plex Pass Plex Pass

    Hi, thanks for your response and sorry for the delayed response from my side. Optimizing the database didn't help

  • Random_JerkRandom_Jerk Posts: 20Members, Plex Pass Plex Pass

    Anyone has any ideas on how to fix this issue?

  • avenantavenant Posts: 2Members, Plex Pass Plex Pass
    edited November 2017

    I have exactly the same issue, addon 0.1.3, kodi 17.6, from ubuntu 16.04 lts release, is this a linux issue?, which ubuntu version is mint 18.2 based on?

  • Random_JerkRandom_Jerk Posts: 20Members, Plex Pass Plex Pass

    @avenant said:
    I have exactly the same issue, addon 0.1.3, kodi 17.6, from ubuntu 16.04 lts release, is this a linux issue?, which ubuntu version is mint 18.2 based on?

    All Mint 18.x versions are based on Ubuntu 16.04

  • LiggeLigge Posts: 5Members, Plex Pass Plex Pass

    Hi,

    role back to older serverversion help for me:

    Here is the post: LINK

  • keithahkeithah Posts: 1,332Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    Is this is still an issue, please follow:
    https://forums.plex.tv/discussion/246913/getting-kodi-logs

    And post your client logs and also the PMS logs zip. We need both to see what the issue is, since it's not reproducible for myself or the dev.

  • aaronsmagicaaronsmagic Posts: 4Members, Plex Pass Plex Pass
    edited January 20

    Just got stung by this issue. Kodi 17.6 and Plex aren't working nicely together. My shield device can be seen and video's played but the main server "PC" can't connect to Plex.

    Is there an easy fix?

  • Random_JerkRandom_Jerk Posts: 20Members, Plex Pass Plex Pass
    edited January 22

    Hi, I rolled back the version of PMS to 1.9.7.x as per suggestions in this thread, with 1.0.3 being the Plex Plugin in Kodi. That didn't help. Then got back to the latest PMS version(1.10.1.4602) and then upgraded the Plex plugin in Kodi to the test build(1.0.4 I guess). The issue still persists. Attached are the logs from PMS and Kodi with screenshots of the issue. Please help.

  • Random_JerkRandom_Jerk Posts: 20Members, Plex Pass Plex Pass

    Looking at the logs, I was able to resolve the issue partially. I disabled Secure Connections on the PMS Server's Network settings and I'm able to play movies. But, my movie listing doesn't show movie thumbnails or images or artwork. Attached is a screenshot and the corresponding logs.

  • keithahkeithah Posts: 1,332Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    There's SSL issues on the version of Linux Mint you're running:
    01:36:01.268 T:140063967008512 NOTICE: script.plex: API: ERROR: Request failed https://72-66-71-46.45a871f04c1b4f3487b9f153eb3c5cce.plex.direct:11325/ - AsyncHTTPSConnectionPool(host='72-66-71-46.45a871f04c1b4f3487b9f153eb3c5cce.plex.direct', port=11325): Max retries exceeded with url: / (Caused by SSLError(SSLError("bad handshake: SysCallError(-1, 'Unexpected EOF')",),))

    I don't know how to fix it, but others in this forum might, search around.

Sign In or Register to comment.