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Plex Kodi "Playback failed" error!

WireisWireis Posts: 7Members Plex Pass

Hi,

I am having an issue possibly after a server upgrade although i'm not 100% sure..

When playing certain media i get "Playback failed" - some media will work fine but most i get this error..

Kodi debug log can be found here: https://paste.ubuntu.com/26076014/

Using latest official Plex(1.03) Addon with Kodi(17.3 Krypton) on Asus Chromebox running Openelec

My Plex Media Server (Argon) is remotely located at my office, running latest build 1.10.0.4523 (at the time of this post)

Could somebody help me debug this please?

Thanks
w.

Best Answer

  • WireisWireis Posts: 7Members Plex Pass
    edited December 2017 Accepted Answer

    UPDATE

    I rolled back my Plex Media Server to an earlier version and it has resolved the issue for me anyway..

    I was using the latest v1.10*** and i downgraded to v1.09*** and i can confirm this has fixed the issue - hopefully this helps others with their playback issues.

    My setup;

    • Plex Addon (0.1.3)
    • Kodi (17.3 Krypton)
    • Openelec 17
    • Hacked Asus Chromebox
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Answers

  • WireisWireis Posts: 7Members Plex Pass
    edited December 2017 Accepted Answer

    UPDATE

    I rolled back my Plex Media Server to an earlier version and it has resolved the issue for me anyway..

    I was using the latest v1.10*** and i downgraded to v1.09*** and i can confirm this has fixed the issue - hopefully this helps others with their playback issues.

    My setup;

    • Plex Addon (0.1.3)
    • Kodi (17.3 Krypton)
    • Openelec 17
    • Hacked Asus Chromebox
  • mwplex2300mwplex2300 Posts: 10Members, Plex Pass Plex Pass
    edited December 2017

    yep definitely an issue with upgrading PMS to 1.10.x ... haven't we learned by now? :-D oy vey.

    "down"grade to 1.9.6.4429-23901a099 worked for me.
    https://downloads.plex.tv/plex-media-server/1.9.6.4429-23901a099/plexmediaserver_1.9.6.4429-23901a099_amd64.deb
    (your package may vary)

    didn't check.. maybe one of the 1.9.7 versions would work(?)

  • LiggeLigge Posts: 5Members, Plex Pass Plex Pass

    Hello,

    i have the same problem.
    Kodi on Raspberry Pi and Kodi on WIN10.
    On both plugin start and i got the same error - cant play mkv files.

    • Plex Addon (0.1.3)
    • Kodi (17.3 Krypton)
    • Raspberry Pi 3
    • Win10

    I test the from above.

  • Davy CleysDavy Cleys Posts: 3Members, Plex Pass Plex Pass

    Same here, playback fails...

    Plex Addon (0.1.3)
    Kodi (17.3 Krypton)
    Raspberry Pi 3
    Win10

  • LiggeLigge Posts: 5Members, Plex Pass Plex Pass
    edited December 2017

    Hi,

    @mwplex2300 said:
    yep definitely an issue with upgrading PMS to 1.10.x ... haven't we learned by now? :-D oy vey.

    "down"grade to 1.9.6.4429-23901a099 worked for me.
    https://downloads.plex.tv/plex-media-server/1.9.6.4429-23901a099/plexmediaserver_1.9.6.4429-23901a099_amd64.deb
    (your package may vary)

    didn't check.. maybe one of the 1.9.7 versions would work(?)

    Hi,
    after downgrade to this version, all files can be played.

    Plex Addon (0.1.3)
    Kodi (17.3 Krypton)
    Raspberry Pi 3
    Win10
    

    Nice to have a list with all versions, so we can test.
    Can anybody post a list with version number?
    Thanks.

  • LiggeLigge Posts: 5Members, Plex Pass Plex Pass

    Hi,
    with the new serverversion plexmediaserver_1.11.0.4633-70f9c31ed_amd64.deb
    i have the same problem.
    Kodi on Raspberry Pi and Kodi on WIN10.
    On both plugin start and i got the same error - cant play mkv files.

    Plex Addon (0.1.3)
    Kodi (17.3 Krypton)
    Raspberry Pi 3
    Win10
    

    "down"grade to 1.9.6.4429-23901a099 worked

  • UncleivenUncleiven Posts: 27Members, Plex Pass Plex Pass

    Any ideas how to rollback to an earlier PMS version on the Shield?

  • LiggeLigge Posts: 5Members, Plex Pass Plex Pass

    @mwplex2300 said:
    yep definitely an issue with upgrading PMS to 1.10.x ... haven't we learned by now? :-D oy vey.

    "down"grade to 1.9.6.4429-23901a099 worked for me.
    https://downloads.plex.tv/plex-media-server/1.9.6.4429-23901a099/plexmediaserver_1.9.6.4429-23901a099_amd64.deb
    (your package may vary)

    didn't check.. maybe one of the 1.9.7 versions would work(?)

    @Uncleiven said:
    Any ideas how to rollback to an earlier PMS version on the Shield?

  • UncleivenUncleiven Posts: 27Members, Plex Pass Plex Pass

    All sorted now. Managed to get the correct APK file for the last 1.9 version, side load onto the SHIELD and I now have glorious UHD HDR back and playing perfectly

  • Sek-ShunSek-Shun Posts: 3Members, Plex Pass Plex Pass

    Where can i find a 1.9.x Version (64 bit) for my synology 916+?

  • Karolis92Karolis92 Posts: 1Members

    So do we have to register a bug somewhere or what for this to be fixed? I don't think reverting server to older version is good idea for security reasons :)

  • Sek-ShunSek-Shun Posts: 3Members, Plex Pass Plex Pass
    edited January 3

    yeah, i get the error "playback failed" with external access to my media. Not with all media I receive the error message. I dont know why.. but it started with the update to 1.10.x.

  • johnsills1johnsills1 Posts: 8Members, Plex Pass Plex Pass

    Anyone else have an idea that actually works for Plex. This is a no go for external media access on Kodi Add On outside of my LAN.

  • amcfarlaamcfarla Posts: 67Members, Plex Pass Plex Pass

    This seems, from what I can tell, only happening if you try viewing the content from a different location. I went over to my friend's house and my mother's house and getting failed playback on two of the same items, but when I am at my house using Plex add-on for Kodi it works fine on the same network as the Plex server viewing those items. Plex on Nvidia Shield TV or Amazon Fire TV doesn't have the problem in remote locations.

  • Sek-ShunSek-Shun Posts: 3Members, Plex Pass Plex Pass

    In the same network it works without problems. But it did work too outside of my locale area network before.

  • keithahkeithah Posts: 1,331Members, Plex Pass, Plex Ninja Plex Ninja

    We need client AND PMS logs. I can't reproduce this, neither can the dev, so we need as much info as possible.

  • bb12489bb12489 Posts: 14Members, Plex Pass Plex Pass

    Same problem here for the last few weeks now. It started with just a few files, but now no media will play.

    Shield TV
    Kodi add-on
    Plex server on unraid box.

    I haven't tried rolling back at version yet. Which logs are needed, and where can they be found on the shield tv?

  • bb12489bb12489 Posts: 14Members, Plex Pass Plex Pass
    edited January 7

    I found out how to get the Kodi logs

    https://paste.ubuntu.com/26337248/

    I tried playing 5-6 different files at 23:25-23:27. All of them failed playback.

    EDIT: And here are the PMS logs from the same time frame.

    https://1drv.ms/u/s!AuufSZkRn0Khgvgb921lqZByjfv81g

  • keithahkeithah Posts: 1,331Members, Plex Pass, Plex Ninja Plex Ninja

    Thanks! Can you try the latest testing version located at:
    https://forums.plex.tv/discussion/251413/only-for-serious-testers-bleeding-edge-testing-releases#latest

    And see if 0.1.4 makes a difference?

  • bb12489bb12489 Posts: 14Members, Plex Pass Plex Pass
    edited January 7

    @keithah said:
    Thanks! Can you try the latest testing version located at:
    https://forums.plex.tv/discussion/251413/only-for-serious-testers-bleeding-edge-testing-releases#latest

    And see if 0.1.4 makes a difference?

    I'll give it a shot. One moment.

    EDIT: Just tried it, and same issue. Media playback failed.

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