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Google Cast not working in Philips TV

redbmkredbmk Posts: 9Members, Plex Pass Plex Pass

I have a Philips TV that I usually use to cast from Plex, but it hasn't been working for probably over a month now. I have the latest firmware updates for the phone and am running the latest version of Plex. I can cast to an external Chromecast device and to a Firestick, but the Google Cast built into the TV just keeps showing the Plex logo with the spinning loading icon. Eventually I get a message "Unable to connect to TV". Generally a few minutes after failing, when I've given up and gone to another source, Plex will try to connect again which tells my TV to go back to the Cast input, but Plex still fails to connect.

I've tried with a wireless network as well as with a wired connection, and the Plex server is on the same network as the TV.
I've tried unplugging the TV for a while and plugging it back in - same with the network. I haven't changed any hardware between when this used to work and now.
I've also tried connecting from my android phone as well as from the web app.

Device: Philips 6000 series Google Cast Ultra HDTV
Model number: 55PFL6921/F7
Description under "Connect to device" in Plex: Philips UHD 2016 CastTV
TV Firmware version: PHL-0G0IU_227_0
Cast software version: 1.21.75378

Best Answer

Answers

  • Rob_TonerRob_Toner Posts: 3Members ✭✭

    Same tv model and same problem. I saw another thread with the same problem for a Phillips tv with Chromecast built in.

    Plex should be able to patch this for users with this type of chromecast.

  • Pete1242Pete1242 Posts: 3Members ✭✭

    I have also experience the same issue. Any response from Plex?

  • shengjieren@gmail.comshengjieren@gmail.com Posts: 2Members

    I have also experience the same issue. Any response from Plex?

  • shengjieren@gmail.comshengjieren@gmail.com Posts: 2Members

    pls fix it

  • minion866minion866 Posts: 2Members

    Man i have this same issue. Everything else casts fine, just not plex. All phones, web browsers... trying to plex cast wont work. netflix, screensharing, youtube all work. This is def a plex issue

  • redbmkredbmk Posts: 9Members, Plex Pass Plex Pass

    Does anybody know how to get the attention of someone at Plex? I couldn't find any kind of feedback option in the android app, and they don't seem to be responding on here.

  • demoflashdemoflash Posts: 4Members ✭✭

    I have this same exact issue with the same TV worked fine in October/November but now won't load past loading screen.

  • demoflashdemoflash Posts: 4Members ✭✭

    Bumping to see if someone sees it and can help us.

  • redbmkredbmk Posts: 9Members, Plex Pass Plex Pass

    @ericmatthys I was browsing through the Chromecast issues and saw that you're an employee. A few of us have been plagued by this bug for a while but I don't think it's been seen by any employees or moderators. Could you please get the attention of someone who can help?

    Thanks!

  • redbmkredbmk Posts: 9Members, Plex Pass Plex Pass

    As an update, I no longer get the never-ending loading symbol when connecting Plex to the TV's Chromecast. Instead, I get this:

    Also, to be clear, other apps on the same phone, such as Netflix, can still cast just fine to this device.

  • ericmatthysericmatthys Plex Employee Posts: 3,222Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee
    edited February 10

    Thanks for the reports, and sorry you're having problems with the built-in Cast functionality on those displays. I'm not sure what sort of differences exist with the Philips displays that would be leading to this issue. In general, the Google Cast platform is meant to be relatively consistent across devices. We don't currently have a display from that line to test on, but we'll look into some possible fixes and adding a Philips display to our test cases.

  • redbmkredbmk Posts: 9Members, Plex Pass Plex Pass

    Thanks for the response :smile: Is there anything I can do to help debug? Maybe monitor network traffic and see if there's any difference between the Philips TV and the regular Chromecast? I don't mind tinkering and I'd love to do anything I can to help get this fixed. The 503 error isn't there anymore, but it is back to hanging on the loading screen until it eventually times out and goes back to the Cast home screen.

  • ericmatthysericmatthys Plex Employee Posts: 3,222Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    If it's stalling on the loading screen and then kicking you back to the home screen, I'd guess there's an error blocking start up. Since the app never lets the Cast platform know that it's ready, eventually it fails. I believe the device needs to be whitelisted for development in order to inspect further details though, so I'm not sure there's much you can do on your end to dig further. We can look through reported errors to see if anything stands out. Depending on how early the error happens, it could be sent to the error reporting service we use.

  • demoflashdemoflash Posts: 4Members ✭✭

    @ericmatthys said:
    If it's stalling on the loading screen and then kicking you back to the home screen, I'd guess there's an error blocking start up. Since the app never lets the Cast platform know that it's ready, eventually it fails. I believe the device needs to be whitelisted for development in order to inspect further details though, so I'm not sure there's much you can do on your end to dig further. We can look through reported errors to see if anything stands out. Depending on how early the error happens, it could be sent to the error reporting service we use.

    I posted in another thread about this issue with some logs showing what happened during the times I tried to get it to work https://forums.plex.tv/discussion/comment/1565411#Comment_1565411

  • redbmkredbmk Posts: 9Members, Plex Pass Plex Pass

    Yes! <3 I saw the blog post about that and was hoping it would fix it but didn't have a chance to check it out yet. I just checked and it's working again! I'm excited to try out the the new features too!

  • redbmkredbmk Posts: 9Members, Plex Pass Plex Pass

    @ericmatthys The UI looks nice, and videos play, but throughout most of a video it will show the media info on the bottom 1/3rd of the screen, which is very annoying. While it technically works, I've pretty much gone back to using a firestick again (what I was using before this fix enabled the Philips TV to start working again).

    I posted another issue here to track it. I'm not sure if this is specific to Philips TVs again or if it's Chromecast in general, but I couldn't find other articles mentioning this bug.

  • Deniska77Deniska77 Posts: 146Members, Plex Pass Plex Pass

    Not only on Phillips tv , Sony Bravia tv upnp google cast also doesn’t work. Only Chromecast works.

    Channels don’t work even on Chromecast

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