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Restoring Function to Plex on Apple TV (4 Gen)

MacauRLBMacauRLB Validating, Plex Pass Posts: 2 Plex Pass

Running Plex from a Synology NAS.
Apple TV (4 Gen)
Plex app on Apple TV fails to connect. Message comes up:
Server Unavailable
We couldn't reach " server name ". Make sure it's online and try again.

Using my iPhone, I can see the files and play videos. No problem. It is only the Apple TV that can't play the videos. Can't even find the server to see the videos. At this point, totally useless. Who can I contact for help with this problem? If I can't use Plex on the Apple TV, what am I paying for each month? Frustration building. Thanks for your help.


  • darciliciousdarcilicious Members, Plex Pass Posts: 938 Plex Pass

    Try uninstalling the Plex app from the AppleTV and reinstalling.
    Make sure that your AppleTV and NAS are on the same subnet.
    Make sure you've got the latest release PMS installed on your NAS.

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