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Plexamp just sits there when I try to play

dkordikdkordik Posts: 2Members

I seem to be able to browse my library, but when I try to play stuff, often times it just sits there with no feedback that anything is happening (and never ultimately plays).

Logs from when I experienced this:

Server.log

Dec 19, 2017 10:36:40 DEBUG - METRICS: Ending last track forcefully with status stopped
Dec 19, 2017 10:36:40 DEBUG - HTTP: Issuing request to https://192.168.2.67:32400/playQueues?includeLoudnessRamps=1&uri=library%3A%2F%2Fxxx%2Fdirectory%2F%252Flibrary%252Fmetadata%252F17621%252Fchildren&type=audio&commandID=269
Dec 19, 2017 10:36:41 DEBUG - METRICS: Sending event: playback:itemend to https://analytics.plex.tv
Dec 19, 2017 10:37:10 DEBUG - Error loading: https://192.168.2.67:32400/playQueues?includeLoudnessRamps=1&uri=library%3A%2F%2Fxxx%2Fdirectory%2F%252Flibrary%252Fmetadata%252F17621%252Fchildren&type=audio&commandID=269: timeout of 30000ms exceeded
Dec 19, 2017 10:37:10 DEBUG - GET /player/playback/createPlayQueue?source=<scrubbed>&uri=library%3A%2F%2Fxxx%2Fdirectory%2F%252Flibrary%252Fmetadata%252F17621%252Fchildren&token=<token>&state=playing&type=audio&protocol=https&address=192.168.2.67&port=32400&machineIdentifier=<scrubbed>&commandID=269 200 2 - 30005.507 ms
Dec 19, 2017 10:38:07 WARN - [POWER] Turning power off!

Application.log

Dec 19, 2017 10:36:40.588 INFO - [object Object] timeline,playback,playqueues,playqueues-creation
Dec 19, 2017 10:36:40.591 INFO - Requesting /player/playback/createPlayQueue?source=<scrubbed>&uri=library%3A%2F%2Fxxx%2Fdirectory%2F%252Flibrary%252Fmetadata%252F17621%252Fchildren&token=<token>&state=playing&type=audio&protocol=https&address=192.168.2.67&port=32400&machineIdentifier=<scrubbed>&commandID=269 from player Local.
Dec 19, 2017 10:36:40.591 INFO - HTTP: Issuing request to http://127.0.0.1:20000/player/playback/createPlayQueue?source=<scrubbed>&uri=library%3A%2F%2Fxxx%2Fdirectory%2F%252Flibrary%252Fmetadata%252F17621%252Fchildren&token=<token>&state=playing&type=audio&protocol=https&address=192.168.2.67&port=32400&machineIdentifier=<scrubbed>&commandID=269
Dec 19, 2017 10:36:41.132 INFO - METRICS: Sending event: client:click to https://analytics.plex.tv
Dec 19, 2017 10:37:16.648 WARN - PLAYER: Giving up on polling, wrong index.
Tagged:
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Comments

  • kramttocskramttocs Posts: 11Members, Plex Pass Plex Pass

    Same here. Searching appears to work but I just get a blank (gradient) screen when I click play on an artist, album, or song.

  • HairyElvisHairyElvis Posts: 3Members, Plex Pass Plex Pass

    I also have this problem - I can browse and view album art - but nothing else happens. I uninstalled and then reinstalled the app to make sure that wasn't an issue, but had the same results.

  • c0c0c0c0c0c0 Posts: 1Members, Plex Pass Plex Pass
    edited December 2017

    Same here. Maybe it needs to generate some kind of metafiles first? The same library of music plays just fine in the web client.

    EDIT: I should note that this is the Win10 client running against an Ubuntu music server.
    EDIT2: I seem to be having better luck after a reboot. Now the only problem is that it seems a little slow to start.
    EDIT3: Day two and everything seems to work perfectly. I have a pretty large library and it appears to have taken a while for things to settle down on the server side.

  • dkordikdkordik Posts: 2Members

    I think my music library is too big for Plex to handle- my TV shows aren't loading smoothly since I added in my music. Guessing Plexamp might be not working for similar reasons. But either way... looks like I've gotta tap out and let Plex get back to what it does best: serving TV/Movies. Back to iTunes for m'tunes!

  • elanelan CTO and Co-founder MauiPosts: 6,979Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    @dkordik ~ if nothing else, make sure you optimize your database after adding all that music, it can be super helpful in terms of performance.

    instagram @elan // the wife's photography site.
    the Medium page // the dog's twitter feed.

  • elanelan CTO and Co-founder MauiPosts: 6,979Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    @HairyElvis said:
    I also have this problem - I can browse and view album art - but nothing else happens. I uninstalled and then reinstalled the app to make sure that wasn't an issue, but had the same results.

    Huh, your log shows some interesting errors trying to fetch a codec for playback.

    Dec 19, 2017 13:40:55 ERROR - PlayQueue: Exception fetching codec for track mp3
    

    Best I can tell, it wasn't able to find a path for a temporary file:

    'C:\\<snip>\\AppData\\Local\\Temp;C:\\Android\\android-sdk\\tools;C:\\Android\\android-sdk\\platform-tools\\tmp-4760MHaywR5JIfgm.tmp'"
    

    What's your TMPDIR (or similar) environment variable set to?

    instagram @elan // the wife's photography site.
    the Medium page // the dog's twitter feed.

  • colomoncolomon Posts: 6Members ✭✭

    I'm having similar problems -- app starts fine, appears to be fully functional and talking to my Plex server, but when you hit play it appears to switch to play mode (the play symbol changes to a pause symbol) but it just sits there with no music coming out and the time on the track never advancing. OS X 10.10.5, server is melissa (192.168.1.169) on the LAN running Ubuntu Plex.

    The biggest thing that catches my eye in the logs is a whole lot of instances of

    [MPD] Error connecting:Error: This socket has been ended by the other party
    

    If MPD is Music Player Daemon that seems like it would go a long way to explaining the issue...

  • HairyElvisHairyElvis Posts: 3Members, Plex Pass Plex Pass

    Hi Elan -

    Removing these lines:

    C:\Android\android-sdk\tools
    C:\Android\android-sdk\platform-tools

    from my temp variable fixed the issue! Thanks!

  • elanelan CTO and Co-founder MauiPosts: 6,979Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    @HairyElvis ~ Glad to hear, thanks for letting us know!

    @colomon ~ sounds like maybe MPD is crashing? Check /tmp/mpd.log for clues, maybe.

    instagram @elan // the wife's photography site.
    the Medium page // the dog's twitter feed.

  • colomoncolomon Posts: 6Members ✭✭

    @elan, good call, I think:

    Dec 20 07:17:06: client: [0] opened from 127.0.0.1:63871
    Dec 20 07:17:06: player: Got device format: 44100:f:2
    Dec 20 07:17:06: decoder_thread: setting replaygain track=-6.310000 album=-5.600000
    Dec 20 07:17:06: decoder_thread: setting mixramp in=-51.00 0.00;-12.05 1.00;-6.07 1.10;-3.81 1.20;-2.99 1.30;1.57 1.70;4.14 1.90;6.15 24.60; out=-51.00 0.17;-38.82 3.47;-29.27 4.17;-23.89 4.57;-20.44 4.77;-16.42 5.37;-14.85 5.47;-11.02 6.17;-8.65 6.37;-5.85 7.17;-2.99 7.97;0.31 8.77;3.04 9.17;6.04 13.17;
    Dec 20 07:17:06: ffmpeg: codec 'mp3'
    Dec 20 07:17:06: decoder: audio_format=44100:16:2, seekable=true
    Dec 20 07:17:06: decoder: Shared device format set to 44100:f:2, will convert if required
    Dec 20 07:17:06: decoder: converting to 44100:f:2
    Dec 20 07:17:06: decoder: Enabling spectrum analyzer, format: 44100:f:2
    Dec 20 07:17:06: ffmpeg/mp3: Could not update timestamps for skipped samples.
    Dec 20 07:17:06: soundio_output: Device latency between 0.000317 sec and 0.092880 sec.
    Dec 20 07:17:06: soundio_output: Current device latency is 0.011610 sec.
    Dec 20 07:17:06: soundio_output: Requested 2 channels, and we're going to be using 2
    dyld: lazy symbol binding failed: Symbol not found: _AudioComponentFindNext
      Referenced from: /Applications/Plexamp.app/Contents/Resources/helpers/mpd (which was built for Mac OS X 10.13)
      Expected in: /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
    
    dyld: Symbol not found: _AudioComponentFindNext
      Referenced from: /Applications/Plexamp.app/Contents/Resources/helpers/mpd (which was built for Mac OS X 10.13)
      Expected in: /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
    

    "built for Mac OS X 10.13" seems like it might be the cause? Could it be your MPD isn't backwards compatible?

  • quarkdollquarkdoll Posts: 5Members, Plex Pass Plex Pass

    I have the 'just sits there' problem as well - local machine is macOS 10.12.6; Plex library has been pretty static for a number of weeks; playing through a web browser is no problem - though i have multiple users set up and Plexamp only asks for my Plex login and not to select a user, so i'm not sure what it's doing behind the scenes about that.

    The application and server logs are both complaining to various extents, but the mpd.log looks fine. Thoughts?

  • msujdogmsujdog Posts: 9Members, Plex Pass Plex Pass

    My songs will start rather quickly, but there's a huge delay when trying to scrub through a song. Most likely my network but it's a little frustrating since all my music is local to the same machine.

  • dyerseve726dyerseve726 Posts: 46Members, Plex Pass Plex Pass

    @HairyElvis said:
    Hi Elan -

    Removing these lines:

    C:\Android\android-sdk\tools
    C:\Android\android-sdk\platform-tools

    from my temp variable fixed the issue! Thanks!

    Mine is doing the same thing. Can you be more specific about how you did this?

  • sekthreesekthree Posts: 15Members, Plex Pass Plex Pass

    I had this same issue, my logs showed a different error though. It was working but i accidentally pulled the power cord to my laptop (no battery) and powered off my laptop. Needless to say plexamp wasn't working afterword. I attempted to uninstall and reinstall to no avail. Also for those unaware of the LOGS LOCATION, they are located in the below mentioned folder/dir.

    WHAT DID fix my issue was deleting the plexamp folder AFTER performing an uninstall:
    C:\Users\sekthree\AppData\Local\Plexamp
    Reinstalled, Logged in, BOOM now working again!

    Just another triage step for those having issues.
    Windows 10(64) : plexamp1.0.0.0 : PMS1.8.4.4249

  • kpflemingkpfleming Posts: 5Members, Plex Pass Plex Pass
    edited December 2017

    I've got this issue too; running macOS 10.13. Plexamp has no trouble connecting to my local PMS, displays the content of my library (including 'recently played' from other devices), but when I try to play a track playback never starts. Same content plays just fine in web player and via Plex Tivo app.

  • elanelan CTO and Co-founder MauiPosts: 6,979Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    @colomon said:
    "built for Mac OS X 10.13" seems like it might be the cause? Could it be your MPD isn't backwards compatible?

    Whoops! We'll look into it.

    instagram @elan // the wife's photography site.
    the Medium page // the dog's twitter feed.

  • elanelan CTO and Co-founder MauiPosts: 6,979Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    @quarkdoll said:
    I have the 'just sits there' problem as well - local machine is macOS 10.12.6;

    I think you're running into the same issue where we may have built MPD incorrectly. Egg on my face.

    instagram @elan // the wife's photography site.
    the Medium page // the dog's twitter feed.

  • bradwennerbradwenner Posts: 1Members, Plex Pass Plex Pass

    Also having this exact problem on OS X 10.10.5.

  • elanelan CTO and Co-founder MauiPosts: 6,979Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    Will be fixed in the next version.

    instagram @elan // the wife's photography site.
    the Medium page // the dog's twitter feed.

  • Steve60521Steve60521 Posts: 1Members, Plex Pass Plex Pass

    I have the exact same problem on Win7 with server also on Win7.
    I think you goofed with MPD.

    Dec 24, 2017 13:42:33.692 WARN - DEVICE: The player 84a77o8u47mrtik0f0h0o9w1 wasn't found in available resources at https://192.168.2.106:32400.
    Dec 24, 2017 13:42:33.700 WARN - DEVICE: The player 84a77o8u47mrtik0f0h0o9w1 wasn't found in available resources at https://xx.xx.xx.xx:13601.
    Dec 24, 2017 13:42:33.701 WARN - DEVICE: The player 84a77o8u47mrtik0f0h0o9w1 wasn't found in available resources at https://192.168.2.105:32400.
    Dec 24, 2017 13:42:33.701 WARN - DEVICE: Connection testing failed for Plex Web (Firefox)
    Dec 24, 2017 13:42:33.725 WARN - DEVICE: Server connection https://127.0.0.1:32400 didn't work for NSA Media Server: connect ECONNREFUSED 127.0.0.1:32400
    Dec 24, 2017 13:42:33.792 INFO - #432e22,#81850b,#fbf304,#f38192
    Dec 24, 2017 13:42:33.792 INFO - IMAGE: Top luminosity range is -0.47788656537086155, min luminosity is 0.8461917964284874
    Dec 24, 2017 13:42:33.808 INFO - PLAYER: Computed soundprint data for a track in 247ms.
    Dec 24, 2017 13:42:38.349 WARN - DEVICE: Player connection http://192.168.2.104:8324 didn't work for Den: timeout of 5000ms exceeded
    Dec 24, 2017 13:42:38.349 WARN - DEVICE: Connection testing failed for Den
    Dec 24, 2017 13:42:38.350 INFO - APP: Refreshing player/server menu.

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