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Firefox and scroll bars issue

rcorkrcork Posts: 505Members, Plex Pass Plex Pass

I decided to switch over to using Firefox and i noticed something strange with Plex Web. When i use https://app.plex.tv/desktop# to access my server, there is a scroll bar on the left side by the libraries. However, when i go to my server:port directly, the bars are not visible. I did notice that my local version of PlexWeb is 3.31.1 whereas the plex.tv version is 3.32.2.

plex.tv version (scroll bar on left side):

Local Version (no scrollbar on left side):

Best Answer

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Answers

  • OttoKernerOttoKerner Posts: 29,609Members, Plex Pass, Plex Ninja Plex Ninja

    You appear to be not signed in to a plex account when using the local version.
    Check browser extensions. If you use AdBlock, ScriptBlock, PrivacyThis&That you need to define proper exemptions in their preferences for Plex and all its domains, or the web app will not function fully.

    Got help? Help others too - by reporting back with your results!
    Have you checked the Documentation before posting a question in the forums?
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  • rcorkrcork Posts: 505Members, Plex Pass Plex Pass

    Thanks for the suggestion @OttoKerner but that's not it. I'm signed in, no extensions enabled and still have the scrollbar.

  • xTdubxTdub Posts: 1Members, Plex Pass Plex Pass

    I have noticed this same issue on multiple browsers with and without extensions enabled. Hopefully it gets addressed soon, it takes away from the nice clean UI Plex has.

  • OttoKernerOttoKerner Posts: 29,609Members, Plex Pass, Plex Ninja Plex Ninja

    Are you guys using a custom domain name or a VPN perhaps?

    Got help? Help others too - by reporting back with your results!
    Have you checked the Documentation before posting a question in the forums?
    Use the SEARCH function before starting a new thread!
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  • blim5001blim5001 Posts: 404Members, Plex Pass Plex Pass

    I am seeing this as well but only on firefox when using app . plex . tv which is using the latest version of plexweb (3.32.2)
    whereas if i use my installed version of plexweb (3.27.1) the scroll bar is correctly hidden

    Chrome does not show the scroll bars on app . plex . tv

    in firefox on the hosted version of plexweb, the div with the classes:
    "SidebarScroller-scroller-1qhOG Scroller-scroller-d5-b- Scroller-vertical-1bgGS"

    has a css rule of:
    overflow-y: scroll;

    on the old version, this has a rule of
    overflow-y: auto;

    if i change the css of the hosted version to overflow-y: auto; using firefox developer tools the bar disappears.

    I just installed the latest version of PMS and do not see the issue in firefox, but this seems to have plexweb v 3.32.1, not v 3.22.2

    So it looks like it may just be an issue with v 3.32.2 but as that is not yet available with pms it's a bit hard to test

  • Chris TeasdaleChris Teasdale Posts: 139Members, Plex Pass Plex Pass

    Same issue here ... it arrived on my Firefox as soon as plexweb (3.32.2) was pushed out.

  • EvocEvoc Posts: 6Members, Plex Pass Plex Pass

    Same issue with latest version of Firefox, it's really agitating.

  • rcorkrcork Posts: 505Members, Plex Pass Plex Pass
    edited January 11

    i logged into today and i dont see the scrollbars anymore. The plex web version hasn't changed (3.32.2) so not sure if Plex team did something or maybe a Firefox update fixed the issue.

    Nevermind. Issue still exists.

  • ericmatthysericmatthys Plex Employee Posts: 3,222Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    We've found the issue and it should be fixed in the next web update. Sorry about that.

  • Chris TeasdaleChris Teasdale Posts: 139Members, Plex Pass Plex Pass

    @ericmatthys said:
    We've found the issue and it should be fixed in the next web update. Sorry about that.

    Plex web Version 3.34.1 for me on older Firefox 56 the issue is fixed!! thank you!!

  • Sonny GreenSonny Green Posts: 17Members, Plex Pass Plex Pass

    I still have this problem with Web Player Version 3.37.1 and running Firefox Quantum 58.0.2 (64-bit).

  • OttoKernerOttoKerner Posts: 29,609Members, Plex Pass, Plex Ninja Plex Ninja
    edited February 14

    I was told that Firefox doesn't support styling of the scrollbars at all. So they'll always appear in their default look.

    The other issue with the scrollbar appearing on the left side, even though the window didn't need scrollbars is resolved.

    Got help? Help others too - by reporting back with your results!
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    Use the SEARCH function before starting a new thread!
    No PMs unless requested, please! Do not use 'verbose' logging
  • rcorkrcork Posts: 505Members, Plex Pass Plex Pass

    @OttoKerner said:
    I was told that Firefox doesn't support styling of the scrollbars at all. So they'll always appear in their default look.

    The other issue with the scrollbar appearing on the left side, even though the window didn't need scrollbars is resolved.

    The scrollbars are styled in the latest version of Firefox (58.0.2) and Plex Web (3.37.1)

  • OttoKernerOttoKerner Posts: 29,609Members, Plex Pass, Plex Ninja Plex Ninja

    @rcork said:
    The scrollbars are styled in the latest version of Firefox (58.0.2) and Plex Web (3.37.1)

    Not here.

    Got help? Help others too - by reporting back with your results!
    Have you checked the Documentation before posting a question in the forums?
    Use the SEARCH function before starting a new thread!
    No PMs unless requested, please! Do not use 'verbose' logging
  • adamskoogadamskoog Posts: 2,484Members, Plex Pass, Plex Ninja Plex Ninja

    @rcork said:
    The scrollbars are styled in the latest version of Firefox (58.0.2) and Plex Web (3.37.1)

    Still look the same to me. Do you have a skin that changes how the scroll bars are styled by chance?

  • rcorkrcork Posts: 505Members, Plex Pass Plex Pass

    @adamskoog said:

    @rcork said:
    The scrollbars are styled in the latest version of Firefox (58.0.2) and Plex Web (3.37.1)

    Still look the same to me. Do you have a skin that changes how the scroll bars are styled by chance?

    Nope. Vanilla Firefox with only uBlock Origin and HTTPS Everywhere add-ons. I'll send a screenshot when i get home.

  • rcorkrcork Posts: 505Members, Plex Pass Plex Pass

    @adamskoog Are you using the app.plex.tv or localhost gui? I use app.plex.tv to access my server, rarely the local version. There's a big version difference of PlexWeb between the two at the moment.

  • adamskoogadamskoog Posts: 2,484Members, Plex Pass, Plex Ninja Plex Ninja

    I was using the hosted version:

  • rcorkrcork Posts: 505Members, Plex Pass Plex Pass

    Here's my screenshot with no scroll bars. I'm on OSX 10.13 and Firefox 58

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