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Plexamp unable to start up, crash every time (0xc00000005)

McAndersMcAnders Posts: 8Members, Plex Pass Plex Pass

Hey I am running plexamp on windows 10 Enterprise version 1709.
it crash every time with this:
Application pop-up: Plexamp.exe - Application Error : The application was unable to start correctly (0xc0000005). Click OK to close the application.

what to do?

Comments

  • elanelan CTO and Co-founder MauiPosts: 9,779Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    Huh...from scratch on a new install? Not sure I've heard of that, and definitely shouldn't be happening given that it's an Electron shell.

    instagram @elan // the wife's photography site.
    the Medium page // the dog's twitter feed.

  • McAndersMcAnders Posts: 8Members, Plex Pass Plex Pass

    I have the same :( but only on my work PC.

  • Trotter999Trotter999 Posts: 80Members, Plex Pass Plex Pass
    edited January 19

    This also happens on my Windows 10 PC, tried the latest update 1.0.1.42, but is totally broken and won't start.

    Pleased to see in the latest release notes that the priority for fixes is totally broken, which in this case it is, so hopefully will be looked at as a priority, though was not considered between 1.0.0 and 1.0.1 to be fixed.

    @elan commented that this should not happen for anyone, but it does and needs to be looked at.

  • elanelan CTO and Co-founder MauiPosts: 9,779Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    @Trotter999 ~ We haven't looked into this yet because we can't reproduce it :disappointed: It doesn't seem to affect a huge number of users, and I'm quite confused about why it would be happening in general, since the executable is Electron.

    A few random thoughts: do you have a 64-bit CPU? Does the https://github.com/atom/atom/releases/download/v1.23.3/AtomSetup-x64.exe work for you (Atom is built using Electron as well).

    instagram @elan // the wife's photography site.
    the Medium page // the dog's twitter feed.

  • Trotter999Trotter999 Posts: 80Members, Plex Pass Plex Pass

    I do have a 64 bit CPU (Intel Core i7-4790 @3,60GHz) and the Atom program that you suggested I tried works without any issues.

  • elanelan CTO and Co-founder MauiPosts: 9,779Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    @Trotter999 ~ fascinating.

    Any chance you could get us a .dmp file?

    The section on Crash Dumps Handled by Windows might help.

    instagram @elan // the wife's photography site.
    the Medium page // the dog's twitter feed.

  • Trotter999Trotter999 Posts: 80Members, Plex Pass Plex Pass

    I have enabled Windows crash dumps but none is created when the App fails to start.

  • elanelan CTO and Co-founder MauiPosts: 9,779Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    I'm not sure what to recommend, then, I'm not a Windows guy myself. Maybe someone else has advice about getting a crash dump?

    instagram @elan // the wife's photography site.
    the Medium page // the dog's twitter feed.

  • delta911turbodelta911turbo Posts: 1Members, Plex Pass Plex Pass

    I am also having the same issue on my Windows 10 Pro, latest updates. I found some APPCRASH logs in the WER (Windows Error Reporting) Folder @ C:\ProgramData\Microsoft\Windows\WER\ReportQueue\

    Let me know if any of this helps with tracking down the issue.

    Version=1
    EventType=APPCRASH
    EventTime=131598093664907433
    ReportType=2
    Consent=1
    UploadTime=131623972589501075
    ReportStatus=100
    ReportIdentifier=0fe14763-fd1f-4eac-a237-572c2ca0e561
    IntegratorReportIdentifier=640913b8-ea8f-4745-9fbb-221c3fd08fce
    Wow64Host=34404
    Wow64Guest=332
    NsAppName=Plexamp Setup 1.0.0 (2).exe
    AppSessionGuid=0000141c-0001-001f-5586-62d8c487d301
    TargetAppId=W:000623617219f513bb4ff8a9e6340790517400000904!0000f542ff2974260ee658eee813bbd6cf30317d8316!Plexamp Setup 1.0.0 (2).exe
    TargetAppVer=2016//12//11:21:52:00!2c632bc!Plexamp Setup 1.0.0 (2).exe
    BootId=4294967295
    ServiceSplit=11854284
    TargetAsId=11942
    Response.type=4
    Sig[0].Name=Application Name
    Sig[0].Value=Plexamp Setup 1.0.0 (2).exe
    Sig[1].Name=Application Version
    Sig[1].Value=1.0.0.0
    Sig[2].Name=Application Timestamp
    Sig[2].Value=584dca80
    Sig[3].Name=Fault Module Name
    Sig[3].Value=System.dll
    Sig[4].Name=Fault Module Version
    Sig[4].Value=0.0.0.0
    Sig[5].Name=Fault Module Timestamp
    Sig[5].Value=584dca1a
    Sig[6].Name=Exception Code
    Sig[6].Value=c0000005
    Sig[7].Name=Exception Offset
    Sig[7].Value=00001581
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=10.0.16299.2.0.0.256.48
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    DynamicSig[22].Name=Additional Information 1
    DynamicSig[22].Value=2beb
    DynamicSig[23].Name=Additional Information 2
    DynamicSig[23].Value=2beba6fb4680d73a8c78ca7c24ccdb46
    DynamicSig[24].Name=Additional Information 3
    DynamicSig[24].Value=3ad0
    DynamicSig[25].Name=Additional Information 4
    DynamicSig[25].Value=3ad0e9f4486e91d86927e4a71227ee49
    UI[2]=XXXXXXXXX\Plexamp Setup 1.0.0 (2).exe
    UI[3]=The best Plex audio player has stopped working
    UI[4]=Windows can check online for a solution to the problem.
    UI[5]=Check online for a solution and close the program
    UI[6]=Check online for a solution later and close the program
    UI[7]=Close the program
    LoadedModule[0]=XXXXXXXX\Plexamp Setup 1.0.0 (2).exe
    LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
    LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.dll
    LoadedModule[3]=C:\Windows\System32\hmpalert.dll
    LoadedModule[4]=C:\WINDOWS\System32\KERNELBASE.dll
    LoadedModule[5]=C:\WINDOWS\System32\ADVAPI32.dll
    LoadedModule[6]=C:\WINDOWS\System32\msvcrt.dll
    LoadedModule[7]=C:\WINDOWS\System32\sechost.dll
    LoadedModule[8]=C:\WINDOWS\System32\RPCRT4.dll
    LoadedModule[9]=C:\WINDOWS\System32\SspiCli.dll
    LoadedModule[10]=C:\WINDOWS\System32\CRYPTBASE.dll
    LoadedModule[11]=C:\WINDOWS\System32\bcryptPrimitives.dll
    LoadedModule[12]=C:\WINDOWS\System32\USER32.dll
    LoadedModule[13]=C:\WINDOWS\System32\win32u.dll
    LoadedModule[14]=C:\WINDOWS\System32\GDI32.dll
    LoadedModule[15]=C:\WINDOWS\System32\gdi32full.dll
    LoadedModule[16]=C:\WINDOWS\System32\msvcp_win.dll
    LoadedModule[17]=C:\WINDOWS\System32\ucrtbase.dll
    LoadedModule[18]=C:\WINDOWS\System32\SHELL32.dll
    LoadedModule[19]=C:\WINDOWS\System32\cfgmgr32.dll
    LoadedModule[20]=C:\WINDOWS\System32\shcore.dll
    LoadedModule[21]=C:\WINDOWS\System32\combase.dll
    LoadedModule[22]=C:\WINDOWS\System32\windows.storage.dll
    LoadedModule[23]=C:\WINDOWS\System32\shlwapi.dll
    LoadedModule[24]=C:\WINDOWS\System32\kernel.appcore.dll
    LoadedModule[25]=C:\WINDOWS\System32\powrprof.dll
    LoadedModule[26]=C:\WINDOWS\System32\profapi.dll
    LoadedModule[27]=C:\WINDOWS\System32\ole32.dll
    LoadedModule[28]=C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.16299.98_none_144040db3691ec4e\COMCTL32.dll
    LoadedModule[29]=C:\WINDOWS\System32\IMM32.DLL
    LoadedModule[30]=C:\WINDOWS\system32\UXTHEME.dll
    LoadedModule[31]=C:\WINDOWS\system32\USERENV.dll
    LoadedModule[32]=C:\WINDOWS\System32\SETUPAPI.dll
    LoadedModule[33]=C:\WINDOWS\system32\APPHELP.dll
    LoadedModule[34]=C:\WINDOWS\system32\PROPSYS.dll
    LoadedModule[35]=C:\WINDOWS\System32\OLEAUT32.dll
    LoadedModule[36]=C:\WINDOWS\system32\DWMAPI.dll
    LoadedModule[37]=C:\WINDOWS\system32\OLEACC.dll
    LoadedModule[38]=C:\WINDOWS\System32\CLBCATQ.dll
    LoadedModule[39]=C:\WINDOWS\system32\VERSION.dll
    LoadedModule[40]=C:\WINDOWS\system32\SHFOLDER.dll
    LoadedModule[41]=C:\WINDOWS\SYSTEM32\CLDAPI.dll
    LoadedModule[42]=C:\WINDOWS\SYSTEM32\FLTLIB.DLL
    LoadedModule[43]=C:\WINDOWS\SYSTEM32\AEPIC.dll
    LoadedModule[44]=C:\WINDOWS\SYSTEM32\ntmarta.dll
    LoadedModule[45]=C:\WINDOWS\SYSTEM32\bcrypt.dll
    LoadedModule[46]=C:\WINDOWS\SYSTEM32\cryptsp.dll
    LoadedModule[47]=XXXXXXXX\AppData\Local\Temp\nskA1EF.tmp\System.dll
    OsInfo[0].Key=vermaj
    OsInfo[0].Value=10
    OsInfo[1].Key=vermin
    OsInfo[1].Value=0
    OsInfo[2].Key=verbld
    OsInfo[2].Value=16299
    OsInfo[3].Key=ubr
    OsInfo[3].Value=98
    OsInfo[4].Key=versp
    OsInfo[4].Value=0
    OsInfo[5].Key=arch
    OsInfo[5].Value=9
    OsInfo[6].Key=lcid
    OsInfo[6].Value=1033
    OsInfo[7].Key=geoid
    OsInfo[7].Value=244
    OsInfo[8].Key=sku
    OsInfo[8].Value=48
    OsInfo[9].Key=domain
    OsInfo[9].Value=0
    OsInfo[10].Key=prodsuite
    OsInfo[10].Value=256
    OsInfo[11].Key=ntprodtype
    OsInfo[11].Value=1
    OsInfo[12].Key=platid
    OsInfo[12].Value=10
    OsInfo[13].Key=sr
    OsInfo[13].Value=0
    OsInfo[14].Key=tmsi
    OsInfo[14].Value=63137
    OsInfo[15].Key=osinsty
    OsInfo[15].Value=3
    OsInfo[16].Key=iever
    OsInfo[16].Value=11.98.16299.0-11.0.48
    OsInfo[17].Key=portos
    OsInfo[17].Value=0
    OsInfo[18].Key=ram
    OsInfo[18].Value=48495
    OsInfo[19].Key=svolsz
    OsInfo[19].Value=206
    OsInfo[20].Key=wimbt
    OsInfo[20].Value=0
    OsInfo[21].Key=blddt
    OsInfo[21].Value=170928
    OsInfo[22].Key=bldtm
    OsInfo[22].Value=1534
    OsInfo[23].Key=bldbrch
    OsInfo[23].Value=rs3_release
    OsInfo[24].Key=bldchk
    OsInfo[24].Value=0
    OsInfo[25].Key=wpvermaj
    OsInfo[25].Value=0
    OsInfo[26].Key=wpvermin
    OsInfo[26].Value=0
    OsInfo[27].Key=wpbuildmaj
    OsInfo[27].Value=0
    OsInfo[28].Key=wpbuildmin
    OsInfo[28].Value=0
    OsInfo[29].Key=osver
    OsInfo[29].Value=10.0.16299.98.amd64fre.rs3_release.170928-1534
    OsInfo[30].Key=buildflightid
    OsInfo[30].Value=7F5E6A14-5412-4ABF-ABB0-FFE6BEE62238.1
    OsInfo[31].Key=edition
    OsInfo[31].Value=Professional
    OsInfo[32].Key=ring
    OsInfo[33].Key=containerid
    OsInfo[34].Key=containertype
    OsInfo[35].Key=edu
    OsInfo[35].Value=0
    File[0].CabName=WERInternalMetadata.xml
    File[0].Path=WERB354.tmp.WERInternalMetadata.xml
    File[0].Flags=327682
    File[0].Type=5
    File[0].Original.Path=\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB354.tmp.WERInternalMetadata.xml
    FriendlyEventName=Stopped working
    ConsentKey=APPCRASH
    AppName=The best Plex audio player
    AppPath=XXXXXXX\Plexamp Setup 1.0.0 (2).exe
    NsPartner=windows
    NsGroup=windows8
    ApplicationIdentity=B4489F128DFD872A32BE0799AE9FE691
    MetadataHash=-1213334258



    Version=1
    EventType=APPCRASH
    EventTime=131619527589536090
    ReportType=2
    Consent=1
    UploadTime=131623972590789467
    ReportStatus=100
    ReportIdentifier=cda505d0-322b-470f-8b6a-68a72592f314
    IntegratorReportIdentifier=253e005a-85b2-498b-951b-bb7c5f978dfd
    Wow64Host=34404
    Wow64Guest=332
    NsAppName=Plexamp Setup 1.0.2.exe
    AppSessionGuid=00000588-0001-0026-95da-fb52439bd301
    TargetAppId=W:00062b385f9bf3ba7bdc9aa89c54fb9d9e4f00000904!0000f936e9321f13074486e8b2019656e7c8a5d0251b!Plexamp Setup 1.0.2.exe
    TargetAppVer=2016//12//11:21:52:00!2c63688!Plexamp Setup 1.0.2.exe
    BootId=4294967295
    ServiceSplit=9036396
    TargetAsId=10151
    Response.type=4
    Sig[0].Name=Application Name
    Sig[0].Value=Plexamp Setup 1.0.2.exe
    Sig[1].Name=Application Version
    Sig[1].Value=1.0.2.54
    Sig[2].Name=Application Timestamp
    Sig[2].Value=584dca80
    Sig[3].Name=Fault Module Name
    Sig[3].Value=System.dll
    Sig[4].Name=Fault Module Version
    Sig[4].Value=0.0.0.0
    Sig[5].Name=Fault Module Timestamp
    Sig[5].Value=584dca1a
    Sig[6].Name=Exception Code
    Sig[6].Value=c0000005
    Sig[7].Name=Exception Offset
    Sig[7].Value=00001581
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=10.0.16299.2.0.0.256.48
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    DynamicSig[22].Name=Additional Information 1
    DynamicSig[22].Value=2beb
    DynamicSig[23].Name=Additional Information 2
    DynamicSig[23].Value=2beba6fb4680d73a8c78ca7c24ccdb46
    DynamicSig[24].Name=Additional Information 3
    DynamicSig[24].Value=3ad0
    DynamicSig[25].Name=Additional Information 4
    DynamicSig[25].Value=3ad0e9f4486e91d86927e4a71227ee49
    UI[2]=XXXXXXXXX\Plexamp Setup 1.0.2.exe
    UI[3]=The best Plex audio player has stopped working
    UI[4]=Windows can check online for a solution to the problem.
    UI[5]=Check online for a solution and close the program
    UI[6]=Check online for a solution later and close the program
    UI[7]=Close the program
    LoadedModule[0]=XXXXXXXXX\Plexamp Setup 1.0.2.exe
    LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
    LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.dll
    LoadedModule[3]=C:\Windows\System32\hmpalert.dll
    LoadedModule[4]=C:\WINDOWS\System32\KERNELBASE.dll
    LoadedModule[5]=C:\WINDOWS\System32\ADVAPI32.dll
    LoadedModule[6]=C:\WINDOWS\System32\msvcrt.dll
    LoadedModule[7]=C:\WINDOWS\System32\sechost.dll
    LoadedModule[8]=C:\WINDOWS\System32\RPCRT4.dll
    LoadedModule[9]=C:\WINDOWS\System32\SspiCli.dll
    LoadedModule[10]=C:\WINDOWS\System32\CRYPTBASE.dll
    LoadedModule[11]=C:\WINDOWS\System32\bcryptPrimitives.dll
    LoadedModule[12]=C:\WINDOWS\System32\USER32.dll
    LoadedModule[13]=C:\WINDOWS\System32\win32u.dll
    LoadedModule[14]=C:\WINDOWS\System32\GDI32.dll
    LoadedModule[15]=C:\WINDOWS\System32\gdi32full.dll
    LoadedModule[16]=C:\WINDOWS\System32\msvcp_win.dll
    LoadedModule[17]=C:\WINDOWS\System32\ucrtbase.dll
    LoadedModule[18]=C:\WINDOWS\System32\SHELL32.dll
    LoadedModule[19]=C:\WINDOWS\System32\cfgmgr32.dll
    LoadedModule[20]=C:\WINDOWS\System32\shcore.dll
    LoadedModule[21]=C:\WINDOWS\System32\combase.dll
    LoadedModule[22]=C:\WINDOWS\System32\windows.storage.dll
    LoadedModule[23]=C:\WINDOWS\System32\shlwapi.dll
    LoadedModule[24]=C:\WINDOWS\System32\kernel.appcore.dll
    LoadedModule[25]=C:\WINDOWS\System32\powrprof.dll
    LoadedModule[26]=C:\WINDOWS\System32\profapi.dll
    LoadedModule[27]=C:\WINDOWS\System32\ole32.dll
    LoadedModule[28]=C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.16299.98_none_144040db3691ec4e\COMCTL32.dll
    LoadedModule[29]=C:\WINDOWS\System32\IMM32.DLL
    LoadedModule[30]=C:\WINDOWS\system32\UXTHEME.dll
    LoadedModule[31]=C:\WINDOWS\system32\USERENV.dll
    LoadedModule[32]=C:\WINDOWS\System32\SETUPAPI.dll
    LoadedModule[33]=C:\WINDOWS\system32\APPHELP.dll
    LoadedModule[34]=C:\WINDOWS\system32\PROPSYS.dll
    LoadedModule[35]=C:\WINDOWS\System32\OLEAUT32.dll
    LoadedModule[36]=C:\WINDOWS\system32\DWMAPI.dll
    LoadedModule[37]=C:\WINDOWS\system32\OLEACC.dll
    LoadedModule[38]=C:\WINDOWS\System32\CLBCATQ.dll
    LoadedModule[39]=C:\WINDOWS\system32\VERSION.dll
    LoadedModule[40]=C:\WINDOWS\system32\SHFOLDER.dll
    LoadedModule[41]=C:\WINDOWS\SYSTEM32\CLDAPI.dll
    LoadedModule[42]=C:\WINDOWS\SYSTEM32\FLTLIB.DLL
    LoadedModule[43]=C:\WINDOWS\SYSTEM32\AEPIC.dll
    LoadedModule[44]=C:\WINDOWS\SYSTEM32\ntmarta.dll
    LoadedModule[45]=C:\WINDOWS\SYSTEM32\bcrypt.dll
    LoadedModule[46]=C:\WINDOWS\SYSTEM32\cryptsp.dll
    LoadedModule[47]=XXXXXXXX\AppData\Local\Temp\nsf20BE.tmp\System.dll
    OsInfo[0].Key=vermaj
    OsInfo[0].Value=10
    OsInfo[1].Key=vermin
    OsInfo[1].Value=0
    OsInfo[2].Key=verbld
    OsInfo[2].Value=16299
    OsInfo[3].Key=ubr
    OsInfo[3].Value=98
    OsInfo[4].Key=versp
    OsInfo[4].Value=0
    OsInfo[5].Key=arch
    OsInfo[5].Value=9
    OsInfo[6].Key=lcid
    OsInfo[6].Value=1033
    OsInfo[7].Key=geoid
    OsInfo[7].Value=244
    OsInfo[8].Key=sku
    OsInfo[8].Value=48
    OsInfo[9].Key=domain
    OsInfo[9].Value=0
    OsInfo[10].Key=prodsuite
    OsInfo[10].Value=256
    OsInfo[11].Key=ntprodtype
    OsInfo[11].Value=1
    OsInfo[12].Key=platid
    OsInfo[12].Value=10
    OsInfo[13].Key=sr
    OsInfo[13].Value=0
    OsInfo[14].Key=tmsi
    OsInfo[14].Value=98860
    OsInfo[15].Key=osinsty
    OsInfo[15].Value=3
    OsInfo[16].Key=iever
    OsInfo[16].Value=11.98.16299.0-11.0.48
    OsInfo[17].Key=portos
    OsInfo[17].Value=0
    OsInfo[18].Key=ram
    OsInfo[18].Value=48495
    OsInfo[19].Key=svolsz
    OsInfo[19].Value=206
    OsInfo[20].Key=wimbt
    OsInfo[20].Value=0
    OsInfo[21].Key=blddt
    OsInfo[21].Value=170928
    OsInfo[22].Key=bldtm
    OsInfo[22].Value=1534
    OsInfo[23].Key=bldbrch
    OsInfo[23].Value=rs3_release
    OsInfo[24].Key=bldchk
    OsInfo[24].Value=0
    OsInfo[25].Key=wpvermaj
    OsInfo[25].Value=0
    OsInfo[26].Key=wpvermin
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    OsInfo[27].Value=0
    OsInfo[28].Key=wpbuildmin
    OsInfo[28].Value=0
    OsInfo[29].Key=osver
    OsInfo[29].Value=10.0.16299.98.amd64fre.rs3_release.170928-1534
    OsInfo[30].Key=buildflightid
    OsInfo[30].Value=7F5E6A14-5412-4ABF-ABB0-FFE6BEE62238.1
    OsInfo[31].Key=edition
    OsInfo[31].Value=Professional
    OsInfo[32].Key=ring
    OsInfo[33].Key=containerid
    OsInfo[34].Key=containertype
    OsInfo[35].Key=edu
    OsInfo[35].Value=0
    File[0].CabName=WERInternalMetadata.xml
    File[0].Path=WER6FB2.tmp.WERInternalMetadata.xml
    File[0].Flags=327682
    File[0].Type=5
    File[0].Original.Path=\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6FB2.tmp.WERInternalMetadata.xml
    FriendlyEventName=Stopped working
    ConsentKey=APPCRASH
    AppName=The best Plex audio player
    AppPath=XXXXXXXX\Plexamp Setup 1.0.2.exe
    NsPartner=windows
    NsGroup=windows8
    ApplicationIdentity=4057624098502F597E69EB4E7A4D2309
    MetadataHash=415865733

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