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Unable to connect content server

I am having problems playing some of my video files recently. The video starts playing and then after a few seconds there are some distortions in video and loading icon pops up and after a few seconds the message "unable to connect content server message comes.
I tried same video from pc's browser and it is successfully played however in tv it gives error.

My system details:
Plex server (installed at qnap ts-431)
Plex app version: 2.009
Samsung UE40JU6070U (2015 model)

Server log is attached

Any help is appreciated.
Thanks in advance.


  • OrcaOrca Plex for Samsung Developer Posts: 7,483Members, Plex Pass, Plex Ninja Plex Ninja

    If you see artifacts in the video, that is usually a sign of a bad encoded movie.
    Have you tried to switch to transcoding? Not sure if your server can handle that though.

    Have you checked if your answer might be in the User Manual?
    My Samsung environment:

    2010 BD-C5500 Blu-Ray,
    2011 UE46D7000 LED-TV,

    2012 BD-ES6000 Blu-Ray,

    2014 UE55HU8500L UHD LED TV

    If you enjoy this free app, you can buy me a beer by making a Donation

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