Nvidia Shield PMS will not read any of my files from external drive
This is my first time posting on here and I'm really not sure what I'm doing wrong. I just purchased the 16gb version of the NVidia Shield and installed the Plex application along with the Media Server one as well and I don't see anything popping up. When i load up the Plex app, it just shows random curated content (nothing that's mine) and when i go to search for my stuff in the premade folders nothing pops up. I checked the settings and permissions and the Plex app does have access to my storage and my HDD is connected correctly. I even downloaded a third party video player and it pulled my content just fine.
I'm really at a loss of what I need to do to fix this, so any help here would be appreciated.
Plex and Plex media server apps are listed separately, but here are the following versions I currently am running.
Plex: 18.104.22.16807. Permissions (contacts - no; storage - yes)
Plex Media Server: 22.214.171.12433. Permissions (storage - yes)
Nvidia Shield version 6.2
My HDD is configured using the NTSF format and is mounted as "removable storage". I checked online and in here and it seems that is what NVidia recommends.
I have Shield storage access "Using USB" set to off since I can't quite figure out what that means.
If anyone has any insight as to how I can solve this I would be most grateful.