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Plex does not recognize content files from FreeNAS mounted media directory

pittcrew59pittcrew59 Posts: 7Members, Plex Pass Plex Pass

I created a plexmedia dataset in FreeNAS during a previous installation that has content already loaded. I reinstalled FreeNAS 11.1 and Plex 1.10.1.4602 recently and have mounted the mediashare folder into the Plex jail.

In Plex, I attempted to add various Libraries for Movies, Music and others but it does not recognize the content from the mounted dataset. The content files show up but are greyed-out.

Could this be a permissions issue or have I missed a step somewhere?

Thanks!

Best Answer

Answers

  • tom80Htom80H Posts: 482Members, Plex Pass Plex Pass

    It's normal for the files to be greyed out in the "Add Folder" dialog (as they're not folders). If the screenshot above shows your movies folder, just click Add. When saving the library, Plex will scan those folders for media.

    If you have added the folder but Plex will not scan/show those files, you can check permissions
    https://support.plex.tv/hc/en-us/articles/200288596-Linux-Permissions-Guide

  • pittcrew59pittcrew59 Posts: 7Members, Plex Pass Plex Pass

    Thanks Tom... Yeah, no files are added when I click the add button. The message comes up "There are no items in this library".

    Here are my permissions for that dataset:

    Should there be a specific Plex user rather than root user here? I did not change permissions from the last time it worked.

  • pittcrew59pittcrew59 Posts: 7Members, Plex Pass Plex Pass

    Thanks Tom... I did not have a plex user defined at all. It was a bad assumption on my part but I thought installing the plexmediaserver plugin would have created all the necessary accounts to make it work. Once I created the plex user, Plexserver became aware of all the content and added it to the library. I appreciate your help here!

  • tom80Htom80H Posts: 482Members, Plex Pass Plex Pass

    it actually should have... -- let's consider it a hiccup, now that it's working :)

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