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Sonos and users

telepaiement@outlook.frtelepaiement@outlook.fr Posts: 2Validating, Plex Pass Plex Pass

Hello,

I have correctly linked my Sonos Controler to Plex and followed what is written here :
https://support.plex.tv/hc/en-us/articles/218237558-Requirements-for-using-Plex-for-Sonos
https://support.plex.tv/hc/en-us/articles/218168898-Joining-the-Public-Beta-of-Plex-for-Sonos

Well, now, when I try to browse Plex from Sonos, I have this message after a few seconds :
FR Unable to contact the Plex Media Server. Please check your server settings at https://plex.tv and make sure that Remote Access is enabled.

So, YES, the remote access has been enabled.

But I have declared users on Plex (to filter the movies my young daughter could access to). Could it be why I have this issue ? There is nowhere to set a default user in Plex for Sonos...

Many thanks for your help !

B.R.

Eric D.J.

Comments

  • elanelan CTO and Co-founder MauiPosts: 9,657Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    (Took the liberty of moving this to the proper forum :sweat_smile:)

    instagram @elan // the wife's photography site.
    the Medium page // the dog's twitter feed.

  • Vander MarenVander Maren Posts: 1Members

    And what's the solution ?
    I have the same problem.
    I'v asked to Sonos Support and they say ... contact Plex Support !

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