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Trailers aren't working in Plex Media Player but are in other players

Xen0sysXen0sys Posts: 577Members, Plex Pass Plex Pass
edited January 8 in Plex Media Player

When trying to play a trailer from PMP, I just get to a page that says:

There was a problem playing this item

loading failed

Trailers work in Plex Web.

Answers

  • DWkitDWkit Posts: 3Members, Plex Pass Plex Pass

    I'm having a similar issue. I can't play any trailers or special features using Plex web app from my PC, Xbox One, Vizio, Roku, Firestick, etc. ie: It's not working at all on any of my devices. :-(
    I've tried going to the Server settings and checking/fixing the Agents;PlexMovie;TheMovieDatabase check boxes as instructed in most FAQ's pertaining to not being able to view previews.
    Anyone have any ideas? I have my Server logs if that would help.
    Thanks

    Set-Up: NOTE (None will play trailers or special features)
    Plex running on a Qnap TVS- 463 NAS with web app on my PC (Everything is hardwired on a gigabit home network)
    Home Theater: Plex running on an Xbox One hardwired to gigabit home network and Wi-Fi Firestick running in TV input of Xbox One
    Master BR: Plex running on a Vizio 4K TV hardwired to gigabit home network
    BR 1-4: Plex running on Vizio TV's hardwired to gigabit home network
    LR: Plex running on an Xbox One hardwired to gigabit home network
    Kitchen; Plex running on a Roku device via Wi-Fi

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