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[Bug] Can't Get to Library

mbarylskimbarylski Posts: 430Members, Plex Pass Plex Pass

A new bug just recently popped up where I can't get to one of my libraries. Interestingly, it's my most used library for TV Shows. I can see the on deck screen, but when I click it to move to the library view it doesn't do anything. I have to go to a different library first and then when I go back via the B button I see the library I was trying to get to. Anyone else notice this bug?

Comments

  • slinkys4evrhslinkys4evrh Posts: 1Validating, Plex Pass Plex Pass

    I also have this bug

  • MoussaMoussa Posts: 1,530Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    Hi there. That's an interesting sounding bug. Does it always affect the same library? Does the library have a peculiar name? Do you have issues with that library in any other Plex apps?

  • mbarylskimbarylski Posts: 430Members, Plex Pass Plex Pass

    @Moussa said:
    Hi there. That's an interesting sounding bug. Does it always affect the same library? Does the library have a peculiar name? Do you have issues with that library in any other Plex apps?

    Yes, for me it's always the same library and nothing unusual about the name. It's called "TV Series" and it worked fine up until about a week ago. No issues in other apps (web and Android) either. Should I send some logs?

  • MoussaMoussa Posts: 1,530Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    @mbarylski Sure, logs might be helpful. Make sure you have logging enabled in the app first.

  • mbarylskimbarylski Posts: 430Members, Plex Pass Plex Pass

    Ok, here they are. Hopefully there's something in the logs that pinpoint the problem. If you can think of a workaround, or way to at least temporarily fix it let me know. I'm thinking I need to clear the cache or something, but I don't see a way to do that from the app.

  • MoussaMoussa Posts: 1,530Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    @mbarylski Thanks for the logs! Unfortunately they don't capture the issue. If the issue is consistent with a particular library is it possible to share the library temporarily with me? Don't need the contents shared.

  • mbarylskimbarylski Posts: 430Members, Plex Pass Plex Pass
    edited January 11

    @Moussa Yea, I didn't think the logs would show anything. I shared my library with you. I'd be surprised if you saw the same problem I'm seeing, but give it a shot. I updated the app on Xbox One hoping it would fix the issue, but sadly it didn't.

  • MoussaMoussa Posts: 1,530Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    @mbarylski Thanks for the share. Unfortunately I still can't reproduce the issue :confused: I'll keep digging.

  • mbarylskimbarylski Posts: 430Members, Plex Pass Plex Pass

    @Moussa said:
    @mbarylski Thanks for the share. Unfortunately I still can't reproduce the issue :confused: I'll keep digging.

    Not a problem. You might've done something though, cause it just started working....well...kinda. works sometimes, but not others. Kind of random. I ran analyze on the library too, so maybe that did something. Really be nice if it worked consistently, but at least it's a little better than before.

  • LucidonlineLucidonline Posts: 10Members, Plex Pass Plex Pass

    Did you try optimising the database?

  • mbarylskimbarylski Posts: 430Members, Plex Pass Plex Pass

    @Lucidonline said:
    Did you try optimising the database?

    Tried the optimizing and that didn't work either. Seems like something on the xbox is getting cached and corrupting the app. Strange.

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