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Sync media being cropped to 4:3

callenancallenan Posts: 2Members, Plex Pass Plex Pass

Hi, I have just started to use the Sync function for my iPad and iPhones. I have noticed this when I sync my videos, it’s cropping the video from 16:9 down to 4:3. I have tried to change the conversation rate and left it at medium and highest but nothing seems to work? Any ideas?

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