If you have not already, we suggest setting your Plex username to something else rather than email which is displayed on your posts in forum. You can change the username at https://app.plex.tv/desktop#!/account
Welcome to our forums! Please take a few moments to read through our Community Guidelines (also conveniently linked in the header at the top of each page). There, you'll find guidelines on conduct, tips on getting the help you may be searching for, and more!

Apple TV app showing duplicate movie covers

mattfhmattfh Posts: 35Members, Plex Pass Plex Pass

Everything looks good on my server (i.e. no duplicates of movies), running latest server version 1.11.0.4666 but apple tv app is showing duplicate covers of some movies. Tried uninstalling and reinstalling but no difference. Duplicate covers have instead of title, year underneath, have title then "1movies" under title. Clicking on the duplicate cover takes me to the detail screen with no metadata but play shuffle buttons that will play the movie (like the "original cover" which has metadata, related movies, etc). Looking server side everything looks good with no duplicates so not sure what to do?

Suggestions welcome!

«13

Answers

  • BigWheelBigWheel Posts: 10,097Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee
    edited January 11

    Those are collections https://support.plex.tv/articles/201273953-collections/ Thought it should mimic showing or not like it does in Web app

    Logs > https://support.plex.tv/articles/201869908-log-files/
  • tsutaztsutaz Posts: 58Members, Plex Pass Plex Pass

    I get the same thing. It appears the AppleTv app doesn't really honor what you have for the collections settings on your library. Quite annoyed with bug. Seems like others are complaining about collections as well.

  • PGalatiPGalati Posts: 11Members, Plex Pass Plex Pass

    Seeing something very similar.

  • mattfhmattfh Posts: 35Members, Plex Pass Plex Pass

    @BigWheel should’nt a collection be more than 1 movie? Why is is showing a duplicate cover for a single movie? The app never showed this before.

  • BigWheelBigWheel Posts: 10,097Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee
    edited January 12

    it's a collection not a duplicate. a collection can have 1 movie in it. though i think there may be a future option to not show if only one (but don't quote me)

    @tsutaz said:
    I get the same thing. It appears the AppleTv app doesn't really honor what you have for the collections settings on your library. Quite annoyed with bug. Seems like others are complaining about collections as well.

    it should definitely follow the library setting. i will report

    if y'all can confirm the exact version number of apple tv app and server you're using it would be appreciated

    Logs > https://support.plex.tv/articles/201869908-log-files/
  • chriskeenschriskeens Posts: 57Members, Plex Pass Plex Pass

    Edit your movie library -> advanced -> collections -> change to 'hide items'. This make the Apple TV just show the one instance of each movie... However, if you have a collection containing just 1 movie it will show the collection and not the actual movie (until you go into the collection). I went through my collections via app.plex.tv and manually deleted each collection that only contained 1.

  • jsfarmerjsfarmer Posts: 77Members, Plex Pass Plex Pass

    This feature is not very useful with only 1 movie in a collection. If I have many movies, it could be great but with just one it just adds duplicate entries and nothing useful. The sad fact is that often times sequels don't live up to the first installment in a collection so I don't want' "SuperBunnies 7" or whatever the people in accounting think will make money.

    It could be more useful if it would provide a list of what's missing.

  • BigWheelBigWheel Posts: 10,097Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    just delete the collections you don't want

    Logs > https://support.plex.tv/articles/201869908-log-files/
  • oboggieoboggie Posts: 3Members, Plex Pass Plex Pass

    Same Exact problem as everyone on this thread. Since the update to the latest Plex server with the Collections feature, it seems like all of my Plex clients (Apple Tv, Android TV, mobile, etc) are seeing duplicates "1 movies" entry. The Server \ Web app is unaffected however.

  • BigWheelBigWheel Posts: 10,097Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    are you using the local or hosted web app

    Logs > https://support.plex.tv/articles/201869908-log-files/
  • mattfhmattfh Posts: 35Members, Plex Pass Plex Pass

    @chriskeens said:
    However, if you have a collection containing just 1 movie it will show the collection and not the actual movie (until you go into the collection).

    >

    My library shows the “collection” cover and the actual movie cover next to it, not nested within. This has never displayed like this in previous app versions.

  • mattfhmattfh Posts: 35Members, Plex Pass Plex Pass

    @BigWheel said:
    are you using the local or hosted web app

    Using the local web app to view server side library. Latest versions of atv app and server.

  • mattfhmattfh Posts: 35Members, Plex Pass Plex Pass
    edited January 13

    See 28 days later and 300 in my screenshot below.

    Also oboggie is correct- this is showing on TvOS and iOS.

  • BigWheelBigWheel Posts: 10,097Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    The devs are looking into this bug.

    regardless of that i suggest turning off collection gathering from themoviedb, and in the web app switch to collection view and delete all the collections you don't want. https://support.plex.tv/articles/201273953-collections/

    Logs > https://support.plex.tv/articles/201869908-log-files/
  • chriskeenschriskeens Posts: 57Members, Plex Pass Plex Pass

    My library shows the “collection” cover and the actual movie cover next to it, not nested within. This has never displayed like this in previous app versions.

    Selecting ‘hide items in collections’ should hide the individual movies so they can only be seen in the collections.

  • oboggieoboggie Posts: 3Members, Plex Pass Plex Pass

    @BigWheel said:
    are you using the local or hosted web app

    Local

  • oboggieoboggie Posts: 3Members, Plex Pass Plex Pass

    @mattfh said:
    See 28 days later and 300 in my screenshot below.

    Also oboggie is correct- this is showing on TvOS and iOS.

    Also choosing the option to "disable" or "hide" seems to have no affect on the actual issue. Still shows duplicates even after a client side and server side update\reload of library.

  • BigWheelBigWheel Posts: 10,097Members, Plex Employee, Plex Pass, Plex Ninja Plex Employee

    Can you please use the hosted app which is the latest and try to toggle the setting again. I just want to rule that out.

    Logs > https://support.plex.tv/articles/201869908-log-files/
  • jrcorwinjrcorwin Posts: 247Members, Plex Pass Plex Pass

    @BigWheel said:
    Can you please use the hosted app which is the latest and try to toggle the setting again. I just want to rule that out.

    Why are collections being formed with only one film being present?

  • jrcorwinjrcorwin Posts: 247Members, Plex Pass Plex Pass

    @elan @BigWheel Why are collections being formed when only one film exists in a library? We need to be able to set a minimum threshold of at least two, such as Emby has done. Can we get some information??

«13
Sign In or Register to comment.