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A server could not be found.

syberjjsyberjj Posts: 43Members ✭✭
edited January 12 in Synology

Installed Plex on a Synology NAS DS415play
Server is up and running.
Acessing from a MAC on an external network using SSH with:
ssh -N -D 8080 admin@ipadress

Configured the SOCKS proxy on my MAC to tunnel my connections through the NAS
Acessed "whatsmyip" to confirm that I am acessing through the local network on the NAS and it is wokring.

Acessed: http://localhost:32400/web/index.html

Plex page loads but STILL it shows:
A server could not be found. Download and install Plex Media Server, and it will appear here.

Jesus christ, can someone tell me what the **** is going wrong? And why the hell would Plex on a NAS require the localhost to connect IF THERE IS NO BROWSER on a NAS?
Even so, I did this whole damn configuration to access it locally and it still doesnt work.

I checked all your guides, but cant find ANY extra instructions. I am loosing my mind here.

Any ideas?

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Best Answer

  • syberjjsyberjj Posts: 43Members ✭✭
    Accepted Answer

    Finally found out what the problem was.
    The email address I used on my Plex account was not the same email as the Synology's Admin email. Once I logged in using a Plex account that uses the same email as the synology admin, it found the device and everything worked.

    Could say that somewhere in the docs, I lost a whole day on this o_O

    Thank you very much for the help @ChuckPA , enjoy your weekend mate! :)

    thinkoutsidetheboxphoto.jpg -- Think outside...
    Get to know my vision for plex.

Answers

  • ChuckPAChuckPA Posts: 19,350Members, Plex Pass, Plex Ninja, Plex Team Member Plex Team Member

    that's not how you do SSH-tunnel port forwarding

    ssh -l admin -L 8888:127.0.0.1:32400 ip.addr.of.syno
    log in to the admin account and let it sit

    In your browser: http://127.0.0.1:8888/web

    Follow the GUI prompts

    Please DISABLE Verbose logging until requested

    Please search before posting

    Primary support forums: Linux, Synology, and QNAP

    Please remember to report back. This benefits others.

    Useful links

     Installation and Basic Setup |  Media Preparation (How to name your media files)  |  Linux Permissions 

     Handling TV Specials | Handling Movie extras  |  Nas Compatibility List

     Reporting Plex Server issues | Plex Media Server FAQ | Linux Tips

     

    Other useful guides: Local Subtitles | The Plex "dance" | Synology FAQ | PMS Release Announcements

    Hosts: Fedora, QNAP, Synology, most Linux distros in VM

    No technical support via PM unless offered

    Please remember to mark the appropriate answer(s) which solved your issue.

     
  • syberjjsyberjj Posts: 43Members ✭✭
    edited January 12

    Ok. I disabled the proxy configuration in the Mac network settings and logged into SSH using the command you sent (much easier this way, thanks!)!

    Still, same problem. Plex webpage doesn't find any locally installed server. Which makes no sense, since it is accessing the webpage from the server itself, so if plex wasn't running, that page would not be there.

    'A server could not be found. Download and install Plex Media Server, and it will appear here.'

    I went into the synology tool, disabled the server and the webpage stops loading. Re-enabled it, the webpage opens, but it still gives the error. I don't get it.

    Edit: This is coming up in the terminal sometimes
    channel 3: open failed: connect failed: Connection refused
    channel 4: open failed: connect failed: Connection refused
    channel 5: open failed: connect failed: Connection refused
    channel 6: open failed: connect failed: Connection refused
    channel 7: open failed: connect failed: Connection refused
    channel 3: open failed: connect failed: Connection refused
    channel 3: open failed: connect failed: Connection refused
    channel 4: open failed: connect failed: Connection refused
    channel 5: open failed: connect failed: Connection refused
    channel 6: open failed: connect failed: Connection refused
    channel 3: open failed: connect failed: Connection refused
    channel 3: open failed: connect failed: Connection refused

    thinkoutsidetheboxphoto.jpg -- Think outside...
    Get to know my vision for plex.
  • syberjjsyberjj Posts: 43Members ✭✭

    (I just answered, but it got removed? Answering again...)

    Thanks for that ssh command, that one worked even without the proxy config in MAC network settings (which I removed).

    I can access the plex webpage at http://127.0.0.1:8888/web, but still get the same error:

    "Searching for servers...
    A server could not be found. Download and install Plex Media Server, and it will appear here."

    I disabled plex on the NAS, accessed the page and it is offline, as expected. Re-enabled it and it loads, but continues not to find the plex server. That's some weird programming. Why doesn't the plex webpage load directly? Why am I getting a page that searches for a server?

    Is there any other stepp I should be doing before that? It seems my server is not logged to my account, but how do I login if I can't open the login screen?

    This is EVERYTHING I have done so far:

    • Set up my NAS
    • Downloaded the NAS version of Plex
    • Installed the correct plex version on the NAS (I tried all other NAS versions for Synology, none install.)
    • Connected via SSH
    • Acessed the server
    • Error message

    Anything else I could try?

    thinkoutsidetheboxphoto.jpg -- Think outside...
    Get to know my vision for plex.
  • ChuckPAChuckPA Posts: 19,350Members, Plex Pass, Plex Ninja, Plex Team Member Plex Team Member

    When you log into the Synology UI itself (http://ip.addr.of.synology:5000) and open Package Center, is PMS running ?

    Please DISABLE Verbose logging until requested

    Please search before posting

    Primary support forums: Linux, Synology, and QNAP

    Please remember to report back. This benefits others.

    Useful links

     Installation and Basic Setup |  Media Preparation (How to name your media files)  |  Linux Permissions 

     Handling TV Specials | Handling Movie extras  |  Nas Compatibility List

     Reporting Plex Server issues | Plex Media Server FAQ | Linux Tips

     

    Other useful guides: Local Subtitles | The Plex "dance" | Synology FAQ | PMS Release Announcements

    Hosts: Fedora, QNAP, Synology, most Linux distros in VM

    No technical support via PM unless offered

    Please remember to mark the appropriate answer(s) which solved your issue.

     
  • syberjjsyberjj Posts: 43Members ✭✭

    @ChuckPA said:
    When you log into the Synology UI itself (http://ip.addr.of.synology:5000) and open Package Center, is PMS running ?

    Yes. Also, to be sure, I did this test:

    • Went to Synology Package center, disabled Plex Media Center
    • then accessed http://127.0.0.1:8888/web
    • No page loaded
    • Enabled Plex Media center again in Synology Web UI
    • then accessed http://127.0.0.1:8888/web again
    • Page loads fine, finds no server though.

    Synology's Firewall is also disabled.

    thinkoutsidetheboxphoto.jpg -- Think outside...
    Get to know my vision for plex.
  • ChuckPAChuckPA Posts: 19,350Members, Plex Pass, Plex Ninja, Plex Team Member Plex Team Member

    Open Control Panel - Shared Folders.

    Edit the Plex share.

    On the Permissions tab, add your username to the permissions.

    Now open File Station, navigate to the Plex share, drill down until you see "Logs".

    Right Click on Logs and Compress to Logs.zip.

    Please attach that ZIP file with your next post

    Please DISABLE Verbose logging until requested

    Please search before posting

    Primary support forums: Linux, Synology, and QNAP

    Please remember to report back. This benefits others.

    Useful links

     Installation and Basic Setup |  Media Preparation (How to name your media files)  |  Linux Permissions 

     Handling TV Specials | Handling Movie extras  |  Nas Compatibility List

     Reporting Plex Server issues | Plex Media Server FAQ | Linux Tips

     

    Other useful guides: Local Subtitles | The Plex "dance" | Synology FAQ | PMS Release Announcements

    Hosts: Fedora, QNAP, Synology, most Linux distros in VM

    No technical support via PM unless offered

    Please remember to mark the appropriate answer(s) which solved your issue.

     
  • syberjjsyberjj Posts: 43Members ✭✭

    Logs file from the whole "Logs" folder from:
    /Plex/Library/Application Support/Plex Media Server/Logs

    Hope this helps

    Logs.zip 266.1K
    thinkoutsidetheboxphoto.jpg -- Think outside...
    Get to know my vision for plex.
  • ChuckPAChuckPA Posts: 19,350Members, Plex Pass, Plex Ninja, Plex Team Member Plex Team Member

    Thank you for the logs.

    I see where the Syno sees plex.tv

    At no point in time do I see where the email for your forum account accesses the Syno. Did you attempt to sign in to PMS with another username/email ?

    Please DISABLE Verbose logging until requested

    Please search before posting

    Primary support forums: Linux, Synology, and QNAP

    Please remember to report back. This benefits others.

    Useful links

     Installation and Basic Setup |  Media Preparation (How to name your media files)  |  Linux Permissions 

     Handling TV Specials | Handling Movie extras  |  Nas Compatibility List

     Reporting Plex Server issues | Plex Media Server FAQ | Linux Tips

     

    Other useful guides: Local Subtitles | The Plex "dance" | Synology FAQ | PMS Release Announcements

    Hosts: Fedora, QNAP, Synology, most Linux distros in VM

    No technical support via PM unless offered

    Please remember to mark the appropriate answer(s) which solved your issue.

     
  • syberjjsyberjj Posts: 43Members ✭✭

    I am helping my father configure this remotely. I could be that he tried to access it with his email first. But I reinstalled PMS since then. Is there a configuration file I should delete to make sure that it is deleted?

    Other than that, I just installed PMS, accessed the webpage, it asks for my email, I used my gmail email and then it arrives at this screen: (https://us.v-cdn.net/6025034/uploads/editor/qh/u7f57h7fwtec.png "")

    thinkoutsidetheboxphoto.jpg -- Think outside...
    Get to know my vision for plex.
  • syberjjsyberjj Posts: 43Members ✭✭
    Accepted Answer

    Finally found out what the problem was.
    The email address I used on my Plex account was not the same email as the Synology's Admin email. Once I logged in using a Plex account that uses the same email as the synology admin, it found the device and everything worked.

    Could say that somewhere in the docs, I lost a whole day on this o_O

    Thank you very much for the help @ChuckPA , enjoy your weekend mate! :)

    thinkoutsidetheboxphoto.jpg -- Think outside...
    Get to know my vision for plex.
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