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CONSTANT Dashboard load issue

troubledtoystroubledtoys Posts: 2Members, Plex Pass Plex Pass

I have a LOT of content, over 21 thousand movies, 1200+ complete TV programs, 100+ Tb of music, and EVERY time I load up, I have to hit retry over and over again until the dashboard loads. I have this all on Drobo B1200i machines in perfect order mapped to the machine plex server is on, and the machine it is on has 64gb RAM and a M.2 Samsung pro 512gb drive with a core i7 processor. My machines are MORE than capable of doing everything WAY faster than the software needs and everything comes up in a snap EXCEPT for plex. can you guys PLEASE fix this?!?! There is no way to talk to a real human to fix this or any other issue and that is really annoying considering I PAID for the lifetime subscription.


  • spikemixturespikemixture Posts: 1,562Members, Plex Pass Plex Pass

    100Tb of music?
    At 3mb per song is about 35 million songs ! + your movies and tv shows

    If that is the case I am not surprised Plex is having issues!

    Ask Spotify or Apple what they use!

    Plex related : NAS Qnap TVS-1282, (Plex server & main storage) Synology 1817+ (backup Plex server & backup storage), 2x NUC (Skull i7 , i5), Drobo 5N and 2 Nvidia Shield Pros (backup Plex servers)(2017 and 2015)
    Client hardware used or using - Shield 2015 pro and 2017 pro, ATV4, Xbox 360 and one, Fire stick and TV, windows PMP, Raspberry PI, Roku Stick, 3 and 4 plus several Android Phones and Tablets.

    I give MY opinion from MY experience!

    So much importance is put on the processing power of your PMS box.
    I say equal or more should be put on correctly formatting and optimizing your media !

  • ChuckPAChuckPA Posts: 22,182Members, Plex Pass, Plex Ninja, Plex Team Member Plex Team Member

    May I suggest Manually Optimize the database

    Verify the database is set for automatic maintenance in Settings - Server - Scheduled Tasks and the server is on during that time (I assume it is but am verifying just in case)

    Which i7 processor is in use? Has the PMS database (your metadata) been moved to the SSD

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