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TV Show metadata not downloading

ucrbuffaloucrbuffalo Posts: 46Members, Plex Pass Plex Pass
edited January 25 in unRAID

For the past month, I haven't been able to get metadata to download for TV Shows. I can't seem to figure out what is going on. After posting on Reddit, someone mentioned that on their Windows Server 2002 build, they had to get the security cert from tvdb.com and add it to their server for it to work. If that's what needs to happen here, I'm all ears, but I don't know how. If I Plex Dance the new episodes, nothing changes. If I dance with older episodes that already had Metadata, I lose the data. If I refresh metadata, nothing happens. I'm at my wit's end here. Any help is much appreciated.

Motherboard: Supermicro X9SRA Server Motherboard
CPU: Intel Xeon E5-2650 2GHz
RAM: 32 GB Kingston (4 X 8GB) SDRAM ECC Unbuffered DDR3 1600
Case: BitFenix Nova (Hate this case, Do not recommend)
PSU: EVGA 550W 80 Plus Gold (220-GS-0550)
HD: 4 x HGST 4 TB HDD SATA
SSD: Adata Premier SP550 120GB SSD
Boot Device: SanDisk USB 3.0 128GB Flash Drive
Running FreeNAS-9.10.1-U2 (f045a8b)
PlexMediaServer running as a jail - Updated about once a week

Answers

  • ucrbuffaloucrbuffalo Posts: 46Members, Plex Pass Plex Pass
    edited February 16

    This problem is still ongoing. Is anyone able to help?

    Edit to add: My agents are in the correct order, BTW. There's something else going on here.

    Motherboard: Supermicro X9SRA Server Motherboard
    CPU: Intel Xeon E5-2650 2GHz
    RAM: 32 GB Kingston (4 X 8GB) SDRAM ECC Unbuffered DDR3 1600
    Case: BitFenix Nova (Hate this case, Do not recommend)
    PSU: EVGA 550W 80 Plus Gold (220-GS-0550)
    HD: 4 x HGST 4 TB HDD SATA
    SSD: Adata Premier SP550 120GB SSD
    Boot Device: SanDisk USB 3.0 128GB Flash Drive
    Running FreeNAS-9.10.1-U2 (f045a8b)
    PlexMediaServer running as a jail - Updated about once a week

  • naturalblazenaturalblaze Posts: 1Members, Plex Pass Plex Pass

    I'm having the same problem here. I read the posts about updating the TVDB cert for Windows by my Plex install is CentOS, so I'm not sure that applies to me. I checked the com.plexapp.agents.thetvdb.log logs on my server and see the below logs and errors when I try and refresh the metadata for one of the tv show episodes. Any help would be greatly appreciated.

    2018-03-25 16:06:08,826 (7f07e62b3700) : DEBUG (runtime:717) - Handling request GET /:/plugins/com.plexapp.agents.thetvdb/messaging/function/X0FnZW50S2l0OlVwZGF0ZU1ldGFkYXRh/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoxCmRpY3QKMTAKczIKZW5zNApsYW5nYjFzNQpmb3JjZWIwczgKcGVyaW9kaWNzNQoxOTc2MHM0CmRiaWRpMApzNwp2ZXJzaW9uczQ1CmNvbS5wbGV4YXBwLmFnZW50cy50aGV0dmRiOi8vMzI4NTM0LzE%40bGFuZz1lbnMxMApwYXJlbnRHVUlEczUKMTk1NDhzOApwYXJlbnRJRHM3ClRWX1Nob3dzMTAKbWVkaWFfdHlwZXM0Ngpjb20ucGxleGFwcC5hZ2VudHMudGhldHZkYjovLzc3OTE1LzEvMz9sYW5nPWVuczQKZ3VpZHM1Cjc3OTE1czIKaWRyMAo_
    2018-03-25 16:06:08,832 (7f07e62b3700) : DEBUG (runtime:49) - Received packed state data (556 bytes)
    2018-03-25 16:06:08,834 (7f07e62b3700) : DEBUG (runtime:814) - Found route matching /:/plugins/com.plexapp.agents.thetvdb/messaging/function/X0FnZW50S2l0OlVwZGF0ZU1ldGFkYXRh/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoxCmRpY3QKMTAKczIKZW5zNApsYW5nYjFzNQpmb3JjZWIwczgKcGVyaW9kaWNzNQoxOTc2MHM0CmRiaWRpMApzNwp2ZXJzaW9uczQ1CmNvbS5wbGV4YXBwLmFnZW50cy50aGV0dmRiOi8vMzI4NTM0LzE@bGFuZz1lbnMxMApwYXJlbnRHVUlEczUKMTk1NDhzOApwYXJlbnRJRHM3ClRWX1Nob3dzMTAKbWVkaWFfdHlwZXM0Ngpjb20ucGxleGFwcC5hZ2VudHMudGhldHZkYjovLzc3OTE1LzEvMz9sYW5nPWVuczQKZ3VpZHM1Cjc3OTE1czIKaWRyMAo_
    2018-03-25 16:06:08,835 (7f07e62b3700) : DEBUG (model:32) - Loading model with GUID com.plexapp.agents.thetvdb://77915/1/3?lang=en
    2018-03-25 16:06:08,836 (7f07e62b3700) : DEBUG (model:234) - Deserializing from /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Metadata/TV Shows/7/6359b8a8fa0831c56686a5edbdf5beb4da0c1a6.bundle/Contents/com.plexapp.agents.thetvdb/Info.xml
    2018-03-25 16:06:08,845 (7f07e62b3700) : DEBUG (networking:166) - Requesting 'http://127.0.0.1:32400/library/metadata/19760/tree'
    2018-03-25 16:06:08,855 (7f07e62b3700) : INFO (init:785) - def update()
    2018-03-25 16:06:08,862 (7f07e62b3700) : DEBUG (networking:161) - Fetching 'https://tvdb2.plex.tv/series/77915?lang=en' from the HTTP cache
    2018-03-25 16:06:08,875 (7f07e62b3700) : DEBUG (networking:161) - Fetching 'http://127.0.0.1:32400/services/tmdb?uri=/find/77915?external_source=tvdb_id' from the HTTP cache
    2018-03-25 16:06:08,888 (7f07e62b3700) : DEBUG (networking:161) - Fetching 'http://127.0.0.1:32400/services/tmdb?uri=/tv/14293/recommendations' from the HTTP cache
    2018-03-25 16:06:08,901 (7f07e62b3700) : DEBUG (networking:161) - Fetching 'https://tvdb2.plex.tv/series/77915/actors' from the HTTP cache
    2018-03-25 16:06:08,911 (7f07e62b3700) : DEBUG (networking:166) - Requesting 'https://meta.plex.tv/tv_e/77915/new+show/1984'
    2018-03-25 16:06:09,075 (7f07e62b3700) : ERROR (networking:219) - Error opening URL 'https://meta.plex.tv/tv_e/77915/new+show/1984'
    2018-03-25 16:06:09,083 (7f07e62b3700) : DEBUG (networking:161) - Fetching 'https://tvdb2.plex.tv/series/77915/episodes?page=1' from the HTTP cache
    2018-03-25 16:06:09,091 (7f07e62b3700) : INFO (init:902) - Show ordering is: aired
    2018-03-25 16:06:09,092 (7f07e62b3700) : INFO (init:930) - No media for season 1 episode 1 - skipping population of episode data
    2018-03-25 16:06:09,092 (7f07e62b3700) : INFO (init:930) - No media for season 0 episode 1 - skipping population of episode data
    2018-03-25 16:06:09,093 (7f07e62b3700) : INFO (init:930) - No media for season 1 episode 2 - skipping population of episode data
    2018-03-25 16:06:09,093 (7f07e62b3700) : INFO (init:930) - No media for season 1 episode 3 - skipping population of episode data
    2018-03-25 16:06:09,093 (7f07e62b3700) : INFO (init:930) - No media for season 1 episode 5 - skipping population of episode data
    2018-03-25 16:06:09,094 (7f07e62b3700) : INFO (init:930) - No media for season 1 episode 6 - skipping population of episode data
    2018-03-25 16:06:09,094 (7f07e62b3700) : INFO (init:930) - No media for season 1 episode 7 - skipping population of episode data
    2018-03-25 16:06:09,095 (7f07e62b3700) : INFO (init:930) - No media for season 1 episode 8 - skipping population of episode data
    2018-03-25 16:06:09,095 (7f07e62b3700) : INFO (init:930) - No media for season 1 episode 9 - skipping population of episode data
    2018-03-25 16:06:09,095 (7f07e62b3700) : DEBUG (threadkit:234) - Starting a parallel task set named UpdateEpisodes with 1 tasks
    2018-03-25 16:06:09,102 (7f07e58ef700) : DEBUG (networking:161) - Fetching 'https://tvdb2.plex.tv/episodes/5122957?lang=en' from the HTTP cache
    2018-03-25 16:06:09,108 (7f07e58ef700) : INFO (init:1025) - Season Extra XML is empty - therefore, no episode XML
    2018-03-25 16:06:09,110 (7f07e62b3700) : DEBUG (threadkit:244) - Parallel task set UpdateEpisodes ended
    2018-03-25 16:06:09,114 (7f07e62b3700) : DEBUG (networking:166) - Requesting 'https://tvdb2.plex.tv/series/77915/images?lang=en'
    2018-03-25 16:06:09,540 (7f07e62b3700) : ERROR (networking:219) - Error opening URL 'https://tvdb2.plex.tv/series/77915/images?lang=en'
    2018-03-25 16:06:09,540 (7f07e62b3700) : INFO (init:162) - HTTPError 404:
    2018-03-25 16:06:09,541 (7f07e62b3700) : INFO (init:689) - Bad image type data for TVDB id: 77915
    2018-03-25 16:06:09,543 (7f07e62b3700) : DEBUG (threadkit:234) - Starting a parallel task set named DownloadImages with 0 tasks
    2018-03-25 16:06:09,544 (7f07e62b3700) : DEBUG (threadkit:244) - Parallel task set DownloadImages ended
    2018-03-25 16:06:09,545 (7f07e62b3700) : INFO (init:1118) - Series Extra XML is empty - therefore, no season XML
    2018-03-25 16:06:09,566 (7f07e62b3700) : DEBUG (model:229) - Serializing to /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Metadata/TV Shows/7/6359b8a8fa0831c56686a5edbdf5beb4da0c1a6.bundle/Contents/com.plexapp.agents.thetvdb/Info.xml
    2018-03-25 16:06:09,571 (7f07e62b3700) : DEBUG (runtime:88) - Sending packed state data (583 bytes)
    2018-03-25 16:06:09,571 (7f07e62b3700) : DEBUG (runtime:924) - Response: [200] str, 16 bytes

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