If you have not already, we suggest setting your Plex username to something else rather than email which is displayed on your posts in forum. You can change the username at https://app.plex.tv/desktop#!/account
Welcome to our forums! Please take a few moments to read through our Community Guidelines (also conveniently linked in the header at the top of each page). There, you'll find guidelines on conduct, tips on getting the help you may be searching for, and more!

Nvidia Shield TV Pro (2017) Discontinued

jim.elliott14jim.elliott14 Posts: 2Members

I finished a chat yesterday with Nvidia about the Nvidia Shield TV Pro being out of stock at amazon.ca for two months. They said it is discontinued, but that the 16 GB model will still be made. Here is the chat.

[02:57:12 PM]Hi, my name is Sen. How may I help you?
[02:58:21 PM]James Elliott: Hi, Sen. I am trying to order an Nvidia Shield Pro from Amazon.ca (I am in Canada). Amazon.ca doesn't have any in stock, however, and hasn't for almost two months. Do you know why this is?
[02:58:44 PM]Sen: Please be assured that I will do my best to help you or point you to the right direction.
[02:58:51 PM]James Elliott: Thank you.
[03:00:10 PM]Sen: Please give me some time to check this
[03:01:16 PM]James Elliott: No problem.
[03:03:16 PM]Sen: Thank You for your patience
[03:03:48 PM]Sen: Unfortunately SHIELD TV Pro is End of Life. Which means we have stopped manufacturing this.
[03:05:33 PM]Sen: It is still available in this web-link ( as long as they have the stock) :

http://www.canadacomputers.com/wishlist.php
[03:11:23 PM]James Elliott: How could that be? It was only introduced in 2017.
[03:11:37 PM]James Elliott: Is Nvidia planning on making a new version of the Shield?
[03:11:59 PM]Sen: As per the information we have, we have stopped manufacturing this for future
[03:11:58 PM]James Elliott: Has the regular Nvidia Shield TV (16 GB) also been discontinued?
[03:12:33 PM]Sen: No, regular SHIELD TV 16 GB will be available. No plan to discontinue it in future
[03:13:35 PM]James Elliott: Can you find out for me what led to the decision to discontinue the Shield Pro?
[03:14:14 PM]Sen: Let me check
[03:14:21 PM]James Elliott: Thank you.
[03:14:29 PM]Sen: You are welcome
[03:24:12 PM]James Elliott: What have you learned?
[03:24:45 PM]Sen: We do not have any information why NVIDIA has stopped manufacturing SHIELD TV Pro
[03:25:40 PM]James Elliott: You talk as if Nvidia is some third party. You are Nvidia.
[03:25:46 PM]James Elliott: How could you not know why?
[03:27:11 PM]Sen: We are NVIDIA Support agent, these information should be with NVIDIA developers. We do not have that information or access to that.
[03:27:34 PM]James Elliott: Okay, so how do I contact the developers?
[03:29:22 PM]Sen: Give me some time to discuss with other experts here
[03:31:08 PM]James Elliott: No problem.
[03:35:31 PM]Sen: Thank You for your patience
[03:36:12 PM]Sen: Here we do not have that information. So I have to escalate this case to higher level of support. They will read the entire chat script and get back to you through email in 24-48 hours.
[03:38:58 PM]James Elliott: What is the chat ID for this chat?
[03:40:30 PM]Sen: 180131-000728
[03:41:40 PM]James Elliott: Has the remote control that came with the Shield TV Pro also been discontinued? It is my understanding that the Shield TV and Shield TV Pro come with slightly different remote controls.
[03:42:35 PM]Sen: Remote Control is not discontinued
[03:43:06 PM]Sen: You are right, both are different and both are and will be in production
[03:44:13 PM]James Elliott: So, one of your higher support agents will email me back within a day or two about the discontinuation of the Pro?
[03:44:48 PM]Sen: Yes

Answers

  • yooshawyooshaw Posts: 59Members, Plex Pass Plex Pass

    The good news is NVIDIA posted that they are working on getting ability to put PLEX library files on adopted storage, making the 16GB version with some attached storage a good option.

  • audiomixeraudiomixer Posts: 175Members, Plex Pass Plex Pass
    edited February 2

    Too bad they removed the sd slot on the 2017 shield. Be nice if they made a 128 gig internal version.
    You can order it directly from nvidia.

  • bradleychambersbradleychambers Posts: 7Members, Plex Pass Plex Pass

    Where did Nvidia post this?

  • Strategizer8520Strategizer8520 Posts: 39Members ✭✭
    edited February 4

    @bradleychambers said:
    Where did Nvidia post this?

    It looks like the OP has spoken to Nvidia customer service & got the info from there. Its been posted on Nvidia's site too & the devs/mods there haven't shut it down saying its false... So I guess it is what it is...


    With Adoptive storage becoming more popular & with Plex & Nvidia devs saying their looking to allow us to move large Plex installs to adoptive storage, Im willing to bet they have given up on 500GB pro. Up until recently, Plex & Nvidia devs would advise you to get a 500GB model & show you the limitations of Plex on a 16GB model, But now say their looking at ways to allow us to move Plex PMS to adoptive storage. I'd say the 500GB pro is dead.

    Im not 100% sure on this, But I believe at the time the Nvidia Shield Tv released, There was no adoptive storage & no way to expand the internal storage for apps/games/PMS, & that was the main reason to sell a 500GB model. With adoptive storage being a thing you can add to your device, & more & more people realising this, The 16GB model is a much better deal = selling much, Much more than 500GB ever will.

  • bradleychambersbradleychambers Posts: 7Members, Plex Pass Plex Pass

    Agreed! It also boots faster from what I understand. I have the 500 GB model, but barely using any of it outside of the plex database.

  • jim.elliott14jim.elliott14 Posts: 2Members

    @bradleychambers said:
    Where did Nvidia post this?

    I clearly said at the beginning of the thread that I chatted with Nvidia.

  • bradleychambersbradleychambers Posts: 7Members, Plex Pass Plex Pass

    @jim.elliott14 said:

    @bradleychambers said:
    Where did Nvidia post this?

    I clearly said at the beginning of the thread that I chatted with Nvidia.

    Jim, sorry. I mean't where did they say they were working on the adopted storage thing

  • yooshawyooshaw Posts: 59Members, Plex Pass Plex Pass

    @bradleychambers said:

    @jim.elliott14 said:

    @bradleychambers said:
    Where did Nvidia post this?

    I clearly said at the beginning of the thread that I chatted with Nvidia.

    Jim, sorry. I mean't where did they say they were working on the adopted storage thing

    Post #16 in the 6.3 thread NVIDIA Shield RV Forums:

    https://forums.geforce.com/default/topic/1035836/shield-tv/shield-experience-upgrade-6-3-for-shield-tv-released-1-31-2018-/2/

    sniper said:

    ahiguero said:
    can anybosdy confirm if this update allows plex to move its metadata to the adopted >>storage?

    That's not in this update, but is in the works and coming soon.

    Posted 01/31/2018 08:08 PM

  • BudgieBirdBudgieBird Posts: 16Members, Plex Pass Plex Pass

    So for those getting a new Shield, we should not purchase the Pro 500GB model then?

  • Enkidu78Enkidu78 Posts: 6Members, Plex Pass Plex Pass
    edited February 13

    Been waiting since beginning of January for my Pro..

Sign In or Register to comment.